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How Verification is Helping Maintain the Integrity of Voice Calls

Studies show that in the U.S., 76 percent of calls from an unidentified or unfamiliar number are left unanswered. While the deployment of the STIR/SHAKEN framework is helping mitigate spoofing and robocalling, some legitimate business calls may consequently be mislabeled as spam, even if they are not. To combat this, businesses and their numbers must be vetted, registered and verified by service providers to help outbound calls be delivered to consumers and displayed appropriately.

In a joint IT Expo session, Jonathan Shulman, Vice President of Business Development at iconectiv, and Michelle James, Vice President of Strategic Industry Programs at CTIA, will explore Registered Caller, a centralized telephone number registry facilitated by CTIA and iconectiv, and developed with input from major voice providers, robocall mitigation companies and other leaders in the voice service industry. Its focus is to build a centralized telephone number registry that helps ensure legitimate and wanted calls are reaching consumers and maintaining the integrity of voice calls.

On June 22 at 10 a.m. EDT, attendees can expect to learn about Registered Caller’s streamlined phone number registration process, how vetted enterprise customer data informs service providers, and how legitimate callers will be more easily identified.

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Johnathan Shulman

Jonathan Shulman

Vice President, Business Development, iconectiv

Jonathan Shulman, Vice President, Business Development at iconectiv, is responsible for identifying and developing new business opportunities and future revenue streams across iconectiv’s secure, interconnection solutions with global mobile network operators, telecom regulators, technology and industry partners. He also leads engagement with product and engineering teams to represent the voice of the customer and translate insights into test cases and proof of concept prior to market launch.

Shulman has more than 20 years of sales and marketing experience at world-class telecommunications, digital, advertising, mobile and technology companies where he has built and led high-performing global sales, marketing and channel teams. Prior to joining iconectiv, he served in high-level positions at Facebook, Lucent Technologies, Nokia and LG Electronics Mobile.

Shulman graduated from Rutgers University with a degree in psychology. He also holds a master’s degree in law and diplomacy from Tufts University, as well as an MBA from the Amos Tuck School, Dartmouth College.

Michelle James Vice President, Strategic Industry Programs, CTIA

Michelle James

Vice President, Strategic Industry Programs, CTIA

Michelle James, Vice President, Strategic Industry Programs at CTIA, is an experienced professional with a demonstrated history of working in the wireless industry. James is skilled in Marketing Management, Sales, Customer Relationship Management (CRM), Art Direction, and Management.

James graduated from the University of Texas at Dallas with a BA in Economics & Finance.