How Verification is Helping Maintain the Integrity of Voice Calls
Studies show that in the U.S., 76 percent of calls from an unidentified or unfamiliar number are left unanswered. While the deployment of the STIR/SHAKEN framework is helping mitigate spoofing and robocalling, some legitimate business calls may consequently be mislabeled as spam, even if they are not. To combat this, businesses and their numbers must be vetted, registered and verified by service providers to help outbound calls be delivered to consumers and displayed appropriately.
In a joint IT Expo session, Jonathan Shulman, Vice President of Business Development at iconectiv, and Michelle James, Vice President of Strategic Industry Programs at CTIA, will explore Registered Caller, a centralized telephone number registry facilitated by CTIA and iconectiv, and developed with input from major voice providers, robocall mitigation companies and other leaders in the voice service industry. Its focus is to build a centralized telephone number registry that helps ensure legitimate and wanted calls are reaching consumers and maintaining the integrity of voice calls.
On June 22 at 10 a.m. EDT, attendees can expect to learn about Registered Caller’s streamlined phone number registration process, how vetted enterprise customer data informs service providers, and how legitimate callers will be more easily identified.
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