article
effective equipment product change management
Cincinnati Bell Telephone (CBT), like many service providers, has continuously improved operations efficiency resulting in reduced operations expenses. With this benefit, however, has come the challenge of how to give the necessary attention to operational processes while utilizing fewer resources.
Using Product Change Notices (PCNs), network equipment suppliers notify their customers of product changes so that customers can decide whether to make updates. Service providers need a process to manage the PCNs received from their equipment suppliers. This process ensures that the network does not contain equipment with known defects, which in turn can have detrimental effects on service.