Customer Contact Week (CCW)

Organizations are redefining how they engage with their employees and customers in this new era. Customer contact executives are managing significant changes in contact volume and pivoting in real-time from operating brick-and-mortar facilities, to leading agents in a home-based environment. Attend CCW At Home to glean best practices and benchmark strategies for organizational resiliency and business continuity from the comfort of your workspace. Best of all, it's free to attend! Learn from the most innovative brands in the world. Discover the latest CX technology. Join sessions on today’s challenges, priorities and focuses impacting customer contact executives and business leaders most.