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gateway to switching efficiency, customer satisfaction
As a Managed Access Provider, iconectiv provides the critical link between the internal operations of Broadband Communications Providers (BCPs), the TOTSCo One Touch Switch Hub and Gaining Provider Led Business (GPLB) Switching Industry Process. iconectiv’s TruOps Switching platform simplifies and expedites the entire switching process by providing real-time coordination between the gaining and losing broadband service providers. It empowers them to smoothly complete switches, at lower cost and with fewer errors via a simple, seamless and secure web-based GUI portal or API that:
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coordinates back-office systems
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automates switching transactions
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supports multi-site deployments
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complies with Ofcom switching regulations
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supports range of services and technologies
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meets regulatory SLA requirements
here’s how we help you win:
As a world leader in developing, deploying, implementing and managing switching and porting software platforms and registries, iconectiv manages billions of transactions for governments, regulators and telcos around the world. Count on the iconectiv team of experienced and responsive experts to help you develop a cost-effective switching solution for your customers.
- Accelerate Revenue: Switch new customers quickly with fewer errors, so you can start billing sooner
- Lower Costs: Eliminate costly in-house processes and tools
- Ensure Compliance and Security: Meet Ofcom’s requirements with identity verification, right-to-cancel protections and real-time validation
- Streamline Operations: Avoid delays and penalties with real-time monitoring
- Easy Integration: Connect seamlessly using standardized protocols
- Better Experience: Reduce customer friction with smooth, automated switching
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business switching
For commercial broadband service, there are two approaches for business customers to facilitate switching. One is a single destination architecture via TOTSCo. The second is a distributed architecture via the Connected Service Framework (CSF), as per the requirements defined by the Gaining Provider Led Business (GPLB) process. iconectiv supports both options and can help CPs select the best option for their business.
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residential switching
For residential broadband service, The One-Touch Switching Company (TOTSCo) is responsible for delivering the messaging platform and developing industry rules that enables One Touch Switching (OTS). iconectiv offers a Managed Access Gateway (MAG) platform that simplifies and expedites the entire switching process by providing real-time coordination between the gaining and losing broadband service providers.
supports all switching approaches
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delivering quick, easy, reliable switching in the UK
New switching processes were mandated by Ofcom to drive choice, convenience and innovation. This is achieved by simplifying the process for changing residential and business fixed voice and broadband service providers.
As a world leader in developing, deploying, implementing and managing switching and porting software platforms and registries, iconectiv manages billions of transactions for governments, regulators and telcos around the world. Count on the iconectiv team of highly experienced and responsive experts to help you develop a cost-effective switching solution for your customers.