What is the benefit to an enterprise or call center to have their outbound calls authenticated?
Communications play a critical role in keeping people connecting, businesses running and commerce flowing. The fact that consumers are less likely to answer their phones is not a new problem, and now the rules are changing on how calls are being delivered through the network with the implementation of STIR/SHAKEN.
The promise of fully attested calls should have some far-reaching impacts, including:
- Lower costs through fewer attempts and higher productivity in reaching consumers
- Improved profitability
- Increased customer satisfaction.
Use Case: Enterprises
Market Brief: answering the call with authenticated Caller ID