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be part of the team

A professionally challenging and rewarding place to work, we believe our employee’s knowledge, skills and experience are our most valued assets. We offer a competitive and comprehensive package that includes competitive base and incentive pay; medical, dental, life insurance; disability programs; Health Savings Account (HSA) and Flexible Spending Accounts (FSA); Savings/401(k), paid time off; education assistance and training. In addition to our full-time positions, we offer internships for students through our Intern University program and internships for professionals returning to the workforce through our affiliation with the Path Forward organization.

 

We are proud to be an EOE Minorities/Females/Protected Veterans/Disabled employer. The company's status is a VEVRAA Federal Contractor. Request Priority Protected Veteran Referrals. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Applicants have rights under Federal Employment Laws (FMLA, EEO, EPPA)

 

 

accommodations for applicants with disabilities

 

iconectiv is an Equal Employment Opportunity/Affirmative Action Employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online career page due to your disability and need accommodation, you may e-mail us at recruiting@iconectiv.com. Please use "Accommodation Request" as the subject line of your email or call us at 732-699-4414.

 

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Open Positions

Intern - Account Management

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Bridgewater, NJ Account ManagementJob ID 2618

Responsibilities:
This position is part of the dynamic NPAC Account Management team. iconectiv is the Local Number Portability Administrator for the United States, operating a complex platform for our customers.
Assist staff with the key function to create required weekly and monthly Report and Presentation deliverables for our customers.
Conduct basic data analysis functions on the data set(s) maintained by Account Management.
Create functional requirements for enhancements to internal tools and perform quality assurance on developed software.
Perform Project Management tasks such as Milestone tracking and follow-up with team members.
Intern will be involved with communications functions, both inbound and outbound. Customer inquiries will be answered where possible or with the support of other team members. Customer responses will be reviewed to determine next steps and ensure updates to our tracking system made.
Intern may assist in conducting market research for Business Development.
Presentation of work performed via both text and graphical means is required.
The intern will be tightly integrated into the core Account Management team and play a direct role in our success. The role will require the intern to interact with all members of the Account Management team, working closely with our Business Analyst, to provide ad-hoc support as our needs evolve. 
Position is for 32 hours per week.

Requirements:
Attention to detail to ensure quality deliverables
Flexibility to react to changing work needs
Currently enrolled at a University pursuing an undergraduate degree
Any majors may be considered

Additional Skills:
Medium-level Capability with Microsoft Excel and Powerpoint is desirable
Working Knowledge of Microsoft Outlook is desirable
Basic understanding of SQL is desirable

 

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Program Manager, Customer Experience

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Bridgewater, NJ Program ManagementJob ID 2617

Responsibilities:  
Contract opportunity    

iconectiv is managing a series of products related to national and international interconnection data products and services.  This position involves managing moderately complex project from inception to completion, across several product units, matching customer needs with iconectiv resources to achieve project profit objectives.  Responsibilities include project and program management of select contracts within the iconectiv suite, delivering to small and large enterprises, government organizations, consortiums and joint ventures. The contracts will be product deliveries and managed services arrangements, including system deployment, industry testing and integration, data center set-up and operations and help desk.  Required skills include strong project management practices, strong oral and written communications skills, and demonstrated ability to interface with both the customer and internal stakeholders.  The candidate should have knowledge and experience with contract risk management processes and program reviews.  This includes contract compliance tracking, financial assessments and project schedule management.  The customer base is domestic and multinational and the role will likely require domestic and international travel from time to time to manage customer expectations and project implementations.

The Senior Program Manager will support the following services as directed by the Director of iconectiv Service Delivery Management.   
Strong experience with external customer management on contract compliance, project management and overall service delivery. Please highlight these experiences.  

•Overseeing implementation efforts of the contract or service
•Serve as customer’s single point of contact for iconectiv during the project plan period
•With the customer, create, define and track major milestones in the project plan, including 
    oDevelopment of specifications – interface and work flow
    oProcuring, installing and configuring of third party equipment and software, as needed.
    oAcceptance test development and performance
    oInstallation and deployment of Licensed Software at the main data center and at a chosen disaster recovery/test site, as needed
    oTraining – end user and system operation and maintenance
    oPost deployment customer and contract management for ongoing enhancement and maintenance and support services.
    oOther service activities
•Conduct and attend status meetings with customer’s project Manager at a frequency mutually agreed to by customer and iconectiv.
•Identify and assess capabilities of potential sub-contractors or partners to perform selected project tasks such as data center functions and work with internal iconectiv staff to select and contract and manage subcontractors to ensure they meet the project plans
•Manage budgets, schedules and any personnel selected to work on-site to perform projects tasks 
•Develop and execute communication plans with the customer and local partners providing status reports as required
•Identifying and creating opportunities for follow-on work identifying customer needs and developing value propositions and make recommendation to iconectiv sales and account management teams
•Report to internal management status, risks and future direction of active projects.

The role requires working on problems of diverse scope where analysis of data requires evaluation of identifiable factors.  Exercising judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.  Exhibit functional expertise, working on complex problems requiring a high level of ingenuity and creativity gained through years of practical experience.  Frequently contribute to the development of new principles, theories and methods.  Usually self-initiated, where work is usually performed independently with minimal direction from manager. May provide technical leadership to less experienced professional staff, as either a generalist or specialist within area of expertise.  Typically requires 6+ years related experience with a BS; 4-6 years of experience with an MS.

Requirements:
-Excellent communications skills with customers who are not usually engineers and could include C level executives
-Ability to manage technical, business and sensitive customer issues through clear communications, broad awareness to independently develop resolution paths and manage their execution.
-Direct customer interface for dispute resolution/discussion
-Project management skills to organize, track, refine and execute project activities
-Enough technical experience to understand high-level technical terms and impacts of service and SLA terms, such as system outage, unavailability, etc. and basic system operations terms and behaviors that would result in actions affecting system service.
-Ability to understand customer contracts and project requirements and how to develop plans to meet them
-Problem solving skills
-Working knowledge of Microsoft Excel, Word, PowerPoint software

Additional Skills:
-International program management skills beneficial
-PMI/PMP certification would be a plus, but is not required
-Working knowledge of telecommunications, messaging, RCS, numbering and number portability a plus

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Contract - QA Engineer

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Bridgewater, NJ EngineeringJob ID 2575

Responsibilities:
Test engineer with 3-5 years’ experience in software development and test automation to work on modifications to Common Language products as well as upgrading infrastructure platform

Requirements:

*US Citizen*
•Web Services and REST API test automation using java,  python tools, and Shell Scripts
•Git and Git Flow experience
•Code review process experience
•Agile Methodology and Software Lifecycle

Additional Skills:
•ETL processing with Structured and Unstructured datasets
•Selenium , Java,  Maven, Micro Services environment testing and debugging
•K8s and Docker environments

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Contractor - Technical Customer Service

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Bridgewater, NJ Customer SupportJob ID 2616

Responsibilities: 
The customer service representative will be responsible for Tier 1 and Tier 2 customer support for the Trusted Communications products. The candidate must obtain an in depth understanding of the Trusted Communications products, platform, and features. 

This process includes learning and understanding the work flows associated with the onboarding and verification of consumers of the Trusted Communications products (both individuals and enterprise). This includes understanding and interpreting the error codes from the iconectiv solution on the failures. The candidate should be able to translate the internal error codes to valid business reasons on why the call was rejected. Ability to navigate multiple web interfaces including third party interfaces/logs to understand the issue is essential.
Responsibilities will include 
•Monitoring incoming customer calls and emails while meeting contractual SLA obligations. 
•Managing trouble tickets from creation to closure. 
•Documenting customer issues, researching a solution and providing a professional response in a timely manner. 
•Maintaining an understanding of the Trusted Communications products and the requirements of each 
•Maintaining a Service Desk User Guide. 
•Obtaining knowledge of the Trusted Communications  customer base, 
•Building relationships with Trusted Communications customers   

The role will be responsible for identifying process improvements and implementing the methodologies that drive positive change. This position will require the ability to interact with all levels of the organization and possibly deliver presentations to the management team. The candidate must be comfortable operating independently in a fast paced environment and must have strong analytical and financial system competencies.

Required Qualifications: 
BS degree (preferred) 
• Minimum 3 years of customer service experience is desired.
• Excellent verbal and written communication skills
• Experience with Service Now ticketing systems would be a plus.
• Excellent work ethic and customer focus.
• Initiative, critical thinking and good follow through are key characteristics.
• Strong organizational skills.

Additional Skills: Knowledge of the Microsoft Office Suite of products (Advanced PowerPoint and Excel skills), ability to multitask.
 

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Contractor - Technical Customer Service

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Bridgewater, NJ Customer SupportJob ID 2615

Responsibilities: 
The customer service representative will be responsible for Tier 1 and Tier 2 customer support for the Trusted Communications products. The candidate must obtain an in depth understanding of the Trusted Communications products, platform, and features. 

This process includes learning and understanding the work flows associated with the onboarding and verification of consumers of the Trusted Communications products (both individuals and enterprise). This includes understanding and interpreting the error codes from the iconectiv solution on the failures. The candidate should be able to translate the internal error codes to valid business reasons on why the call was rejected. Ability to navigate multiple web interfaces including third party interfaces/logs to understand the issue is essential.
Responsibilities will include 
•Monitoring incoming customer calls and emails while meeting contractual SLA obligations. 
•Managing trouble tickets from creation to closure. 
•Documenting customer issues, researching a solution and providing a professional response in a timely manner. 
•Maintaining an understanding of the Trusted Communications products and the requirements of each 
•Maintaining a Service Desk User Guide. 
•Obtaining knowledge of the Trusted Communications  customer base, 
•Building relationships with Trusted Communications customers   

The role will be responsible for identifying process improvements and implementing the methodologies that drive positive change. This position will require the ability to interact with all levels of the organization and possibly deliver presentations to the management team. The candidate must be comfortable operating independently in a fast paced environment and must have strong analytical and financial system competencies.

Required Qualifications: 
BS degree (preferred) 
• Minimum 3 years of customer service experience is desired.
• Excellent verbal and written communication skills
• Experience with Service Now ticketing systems would be a plus.
• Excellent work ethic and customer focus.
• Initiative, critical thinking and good follow through are key characteristics.
• Strong organizational skills.

Additional Skills: Knowledge of the Microsoft Office Suite of products (Advanced PowerPoint and Excel skills), ability to multitask.
 

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Contract - Tier 2 Production Support Engineer

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Bridgewater, NJ Customer SupportJob ID 2614

Responsibilities: 
6 Month contract with a potential Right to Hire -  This Tier 2 Production Support Engineer is a contractor position. The incumbent in this position will provide end user support of applications and all iconectiv products that are deployed in different geographic locations as well as in USA. Strong Customer service, strong technical skills and other soft skills are non-negotiable, while basic PC, laptop and network connectivity troubleshooting skills are a must. We are looking for a production support engineer who has hands on experience for supporting proprietary and critical business applications while providing outstanding customer service. This person must demonstrate very good technical skills, very good communication skills (both written and verbal) have self-initiative and self-direction in a fast paced, growth oriented company. Key responsibilities include:
•Supports the restoration of the application and service operation as quickly as possible to minimize the impact to customer’s business operations. 
•Responsible for planning and coordinating all activities required to perform, monitor, and report on the incident remediation and Disaster Recovery efforts. 
•Shall act as the Point of Contract (POC) for all Major Incident support and coordination. Responsible for the effective implementation of the Incident Management process and ensuring that incidents are managed and reported in accordance with the ITIL Incident Management process. 
•Responsible for managing Tier 2 incident responses and resolutions.
•Responsible for ensuring that all incidents are properly resolved and closed. Responsible for providing recommendations to the CBP Incident Manager for the continuous improvement of Incident Management Process. 
•Support the following types of calls, questions, or tickets: Customer Service, Application Troubleshooting 
•Assimilate all provided training associated with the application, and processes/procedures 
•Gain a full understanding of internal processes and assist as needed. 
•Participate in discussions & brainstorming, review sessions on architecture, design, and logic. 
•Work closely with a great, close-knit team. 
  
Requirements: 
•B.E degree in Computer Science, Electronics or Electrical Engineering is preferred
•Familiarity with Java Application Middleware; specifically Red Hat JBoss Enterprise Advanced Platform, Amazon Web Services is required 
•Understanding of Relational Database Management System concepts and writing SQL queries; especially in the Oracle Database  and MySQL is desired 
•Familiarity with the following languages and technologies: Java, SQL, JSON, HTML, JavaScript, Web Services, XML, CSS, Python, Shell, Source Control and Configuration Management tools
•5 to 8 + years of customer service experience 
•Excellent technical troubleshooting experience is necessary.
•Excellent phone and verbal communication skills 
•Application support experience is a Must 
•Superior MS Office Skills 
•Strong business writing skills and the ability to author professional memos, reports, and correspondences 
•Experience with reporting, metrics, SLA management, and quality assurance 
•Strong organizational skills and the ability to build effective working relationships
•Excellent work ethics and customer focus 
•Initiative, critical thinking and good follow through are key characteristics 
•Any experience with Service Now or Jira or similar ticketing system is a must 
•US Citizenship required

Additional Skills: 
•Previous participation in a complete, ground-up product deployment 
•Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines. 
•Willingness to work in a 24/7 environments in case the need arises 
•Experience working with a diverse, global community is preferred
•Develop the ability to sense issues and activities and communicate/escalate effectively 
 

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Contract - Tier 2 Production Support Engineer

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Bridgewater, NJ Customer SupportJob ID 2613

Responsibilities: 
6 Month contract with a potential Right to Hire -  This Tier 2 Production Support Engineer is a contractor position. The incumbent in this position will provide end user support of applications and all iconectiv products that are deployed in different geographic locations as well as in USA. Strong Customer service, strong technical skills and other soft skills are non-negotiable, while basic PC, laptop and network connectivity troubleshooting skills are a must. We are looking for a production support engineer who has hands on experience for supporting proprietary and critical business applications while providing outstanding customer service. This person must demonstrate very good technical skills, very good communication skills (both written and verbal) have self-initiative and self-direction in a fast paced, growth oriented company. Key responsibilities include:
•Supports the restoration of the application and service operation as quickly as possible to minimize the impact to customer’s business operations. 
•Responsible for planning and coordinating all activities required to perform, monitor, and report on the incident remediation and Disaster Recovery efforts. 
•Shall act as the Point of Contract (POC) for all Major Incident support and coordination. Responsible for the effective implementation of the Incident Management process and ensuring that incidents are managed and reported in accordance with the ITIL Incident Management process. 
•Responsible for managing Tier 2 incident responses and resolutions.
•Responsible for ensuring that all incidents are properly resolved and closed. Responsible for providing recommendations to the CBP Incident Manager for the continuous improvement of Incident Management Process. 
•Support the following types of calls, questions, or tickets: Customer Service, Application Troubleshooting 
•Assimilate all provided training associated with the application, and processes/procedures 
•Gain a full understanding of internal processes and assist as needed. 
•Participate in discussions & brainstorming, review sessions on architecture, design, and logic. 
•Work closely with a great, close-knit team. 
  
Requirements: 
•B.E degree in Computer Science, Electronics or Electrical Engineering is preferred
•Familiarity with Java Application Middleware; specifically Red Hat JBoss Enterprise Advanced Platform, Amazon Web Services is required 
•Understanding of Relational Database Management System concepts and writing SQL queries; especially in the Oracle Database  and MySQL is desired 
•Familiarity with the following languages and technologies: Java, SQL, JSON, HTML, JavaScript, Web Services, XML, CSS, Python, Shell, Source Control and Configuration Management tools
•5 to 8 + years of customer service experience 
•Excellent technical troubleshooting experience is necessary.
•Excellent phone and verbal communication skills 
•Application support experience is a Must 
•Superior MS Office Skills 
•Strong business writing skills and the ability to author professional memos, reports, and correspondences 
•Experience with reporting, metrics, SLA management, and quality assurance 
•Strong organizational skills and the ability to build effective working relationships
•Excellent work ethics and customer focus 
•Initiative, critical thinking and good follow through are key characteristics 
•Any experience with Service Now or Jira or similar ticketing system is a must 
•US Citizenship required

Additional Skills: 
•Previous participation in a complete, ground-up product deployment 
•Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines. 
•Willingness to work in a 24/7 environments in case the need arises 
•Experience working with a diverse, global community is preferred
•Develop the ability to sense issues and activities and communicate/escalate effectively 
 

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Director of Financial Planning & Analysis for B2C Business

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Bridgewater, NJ FinanceJob ID 2612

Responsibilities: 

The candidate will be responsible for providing all financial analysis and planning for iconectiv’s Business to Consumer (B2C) business unit. The B2C BU is the highest growing segment of iconectiv and is expected to continue to grow at 15-20% per year. The Business Unit includes four key product families with annual revenue totaling in excess of $40M. The company expects this business unit to exceed $200M within five years. 

Work in conjunction with senior management, the candidate will be responsible for the following:
a)Preparing the annual operating plan target and coordinating the bottoms up operating plan with departmental and product leaders and senior finance leaders,
b)Produce actual vs plan/forecast variance analysis and underlying metrics to support 1) product managers visibility and transparency and 2) Finance MD&A variance and trend analysis in concert with standard monthly finance reporting
c)Manage annual incentive plans (Sales commission and bonus plans), both target setting and actual results reporting.
d)Support the existing recurring in-year forecasting process (3x9, 6x6, 9x3, or a rolling 12 month forecast)
e)Review Customer and vendor relationships (contract negotiation and review) specific to the B2C business unit contracts. This would involve working with Product, sales and Legal to obtain the best result for the company all things considered.
f)Assess the impact of proposed M&A and other potential investments on B2C performance
g)Support the company’s multiyear annual planning cycle by completing a five year view of the B2C products. The candidate will work with product managers and other finance staff to complete this 5 year plan.
h)Support annual audit and BOD quarterly meetings and potential lender meeting requirements

Skills and Knowledge:
•Demonstrated knowledge and experience in Corporate financial planning,
•Working knowledge of GAAP Accounting and Tax planning concepts
•Working knowledge of accounting systems (such as Netsuite, Oracle financials etc) and financial reporting tools (e.g Onestream, Prophix, Adaptive Planning, etc)
•Working knowledge of Financial planning and budgeting software and Sales Force.com and other supporting applications
•Excellent analytical and communication skills capable leading multifunctional teams to common objective, and presenting results to C level staff
•Management skills of up to team of three staff

Education & Certifications
•Undergraduate & masters in relevant field
•CPA Preferred but not required

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Sales

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Bridgewater, NJ SalesJob ID 2611

Responsibilities:  

The Sales position will work closely with iconectiv’s Sales, Marketing, and Engineering teams to win new business and shape our future product direction.  Working as part of the iconectiv Sales Team, this individual will be responsible for enterprise sales of the TrueReach Deliver Aerialink platform (business text messaging services) to new customers.  You will be generating new opportunities from independent outreach/prospecting. 

iconectiv’s Sales position requires an individual with a positive attitude, outgoing personality, and a genuine ability to gain customer confidence and close sales.  You will champion a mission to increase our market share and revenue by establishing trusting relationships with customers.

You will achieve this by:
•Becoming proficient in our existing sales processes and business messaging offerings, and communicating their value to prospects in a compelling and meaningful way
•Becoming a messaging subject matter expert (if you aren’t already one) that is able to identify use cases and innovative ways to solve customer’s problems via texting
•Developing and implementing an outbound plan for target accounts that includes: proactively identifying, researching, contacting and qualifying each prospect.   You will be responsible for your own research and angle of approach for each account
•Maintaining a high level of accountability on weekly sales activities including providing regular updates via Salesforce.com

What will make you successful: 
•Your ability to secure meetings with decision makers at enterprise customers 
•Develop and deliver high quality presentations and proposals, collaborating with internal resources as needed
•Ability to handle objections in a consultative manner and earn the trusted advisor designation among your accounts 

Requirements:
•4+ years of successful enterprise sales experience with quota attainment 
•Familiarity with business texting services (SMS, MMS, RCS) and the US messaging ecosystem
•Demonstrated ability to communicate and present effectively at all levels of an organization
•Working knowledge of MS Office tools (Excel, Word, Powerpoint) and Salesforce.com (or equivalent CRM) 
•Ability to log interactions and accurately forecast deal status and close dates
•Excellent listening, negotiations and presentation skills
•Excellent communication skills (both written and verbal) and follow through with customer deliverables

Additional Skills/Traits:
•Detail oriented and methodical.  Able to follow processes to success, but not afraid to make changes to evolve and improve those processes
•Coachable. Able to own mistakes, reflect, and take feedback with maturity and a willingness to improve. 
•Impeccable integrity and ethical standards. Self-aware, accepting, honest, open, polite and respectful of others
 

 

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Pre-sales Consultant

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United Kingdom SalesJob ID 2540

Responsibilities:
We are looking for an individual who can support the promotion of iconectiv’s interests in the area of Trusted Communications within EMEA driven by our work in areas including secure verification services for evolving areas such as RCS Business Messaging and anti-spoofing where we are an industry leader working to stop illegal robocalls. In performing this role, the individual must develop strong working relationships with a variety of internal and external stakeholders, including business development, account management, product management, subject matter experts and engineering. The Presales role requires the individual to both support solution development and enable market, business and account development strategies.  Additionally the role will engage with product management and engineering to deliver Voice of Customer feedback and input to product roadmaps.

The individual should be able to articulate and communicate information effectively with diverse audiences. with the ability to translate subject matter terminology into business terms to support product positioning and opportunity development.

Requirements:
The individual will be expected to have the following:
•Familiarity with the challenges facing service providers, and their enterprise customers, to enable and support trusted communications
•Capability to develop and maintain a high level of technical knowledge pertinent to trusted communications
•Ability to position iconectiv products against those of our competitors by highlighting their technical and business value
•Experience in establishing a thought leadership role with prospective customers and industry groups
•Experience in engaging prospective customers to nurture and shape opportunity development via interactions at CxO level through to hands-on technical staff
•Ability to support the sales team in developing and managing Technical and/or Territory Account Plans
•Ability to travel internationally on a regular basis for short periods of time

In addition, the candidate is expected to have:
•Minimum 5+ years of directly related work experience in a vendor, integrator and/or service provider
•Strong communications industry knowledge, including voice & messaging services, security and fraud prevention
•Demonstrative ability to develop and build successful consultative business relationships
•Leadership and decision making skills
•Degree or equivalent experience

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Senior Tier 2 Production Support Engineer

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Bridgewater, NJ Customer SupportJob ID 2610

Responsibilities: 
This Senior Tier 2 Production Support Engineer is a Full Time position. The incumbent in this position will provide end user support of applications and all iconectiv products that are deployed in different geographic locations as well as in USA. Strong Customer service, strong technical skills and other soft skills are non-negotiable, while basic PC, laptop and network connectivity troubleshooting skills are a must. We are looking for a Lead who has hands on experience for overseeing several Applications Support Engineers who are supporting proprietary and critical business applications while providing outstanding customer service. This person must demonstrate very good technical skills, very good communication skills (both written and verbal) have self-initiative and self-direction in a fast paced, growth oriented company. Key responsibilities include:
•Support the restoration of the application and service operation as quickly as possible to minimize the impact to customer’s business operations. 
•Hands on familiarity with troubleshooting of Linux files, logs, intermediate shell scripting, networking, connectivity, SQL query understanding and writing SQL queries are a must.
•Responsible for planning and coordinating all activities required to perform, monitor, and report on the incident remediation and Disaster Recovery efforts. 
•Shall act as the Point of Contract (POC) for all Major Incident support and coordination. Responsible for the effective implementation of the Incident Management process and ensuring that incidents are managed and reported in accordance with the ITIL Incident Management process. 
•Shall be the representative for the first stage of escalation for Incidents.
•Responsible for managing Tier 2 incident responses and resolutions.
•Responsible for ensuring that all incidents are properly resolved and closed. Responsible for providing recommendations to the CBP Incident Manager for the continuous improvement of Incident Management Process. 
•Represent iconectiv and act as the direct link/ liaison between our staff and the customer during day-to-day operations. 
•Support the following types of calls, questions, or tickets:  Customer Service, Application Troubleshooting.
•Assimilate all provided training associated with the application, and processes/procedures.
•Gain a full understanding of internal processes and assist where needed. 
•Participate in discussions & brainstorming, review sessions on architecture, design, and logic. 
•Work closely with a great, close-knit team. 

Requirements: 
•B.E degree in Computer Science, Electronics or Electrical Engineering is preferred
•Familiarity with Java Application Middleware; specifically, Red Hat JBoss Enterprise Advanced Platform, Amazon Web Services is required 
•Understanding of Relational Database Management System concepts and writing SQL queries; especially in the Oracle Database and MySQL is desired 
•Familiarity with the following languages and technologies: Java, SQL, JSON, HTML, JavaScript, Web Services, XML, CSS, Python, Shell, Source Control and Configuration Management tools
•5 to 8 + years of customer service experience 
•1+ years of supervisory experience is required 
•Excellent technical troubleshooting experience is necessary
•Excellent phone and verbal communication skills
•Application support experience is a Must 
•Superior MS Office Skills – Excel, Word, Outlook are heavily used
•Strong business writing skills and the ability to author professional memos, reports, and correspondences 
•Experience with reporting, metrics, SLA management, and quality assurance 
•Strong organizational skills and the ability to build effective working relationships
•Excellent work ethics and customer focus 
•Initiative, critical thinking and good follow through are key characteristics 
•Any experience with Service Now or Jira or similar ticketing system is a must 
•ITIL certification is preferred 

Additional Skills: 
•Previous participation in a complete, ground-up product deployment 
•Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines
•Willingness to work in a 24/7 environments in case the need arises 
•Experience working with a diverse, global community is preferred
•Develop the ability to sense issues and activities and communicate/escalate effectively 
 

View full descriptionApply

Contractor - Sr. Program Manager

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Bridgewater, NJ Program ManagementJob ID 2607

Responsibilities:
iconectiv is managing a series of products related to national and international interconnection data products and services.  This position involves managing moderately complex project from inception to completion, across several product units, matching customer needs with iconectiv resources to achieve project profit objectives.  Responsibilities include project and program management of select contracts within the iconectiv suite, delivering to small and large enterprises, government organizations, consortiums and joint ventures. The contracts will be product deliveries and managed services arrangements, including system deployment, industry testing and integration, data center set-up and operations and help desk.  Required skills include strong project management practices, strong oral and written communications skills, and demonstrated ability to interface with both the customer and internal stakeholders.  The candidate should have knowledge and experience with contract risk management processes and program reviews.  This includes contract compliance tracking, financial assessments and project schedule management.  The customer base is domestic and multinational and the role will likely require domestic and international travel from time to time to manage customer expectations and project implementations.

The Senior Program Manager will support the following services as directed by the Director of iconectiv Service Delivery Management. 
•Overseeing implementation efforts of the contract or service
•Serve as customer’s single point of contact for iconectiv during the project plan period
•With the customer, create, define and track major milestones in the project plan, including 
    oDevelopment of specifications – interface and work flow
    oProcuring, installing and configuring of third party equipment and software, as needed.
    oAcceptance test development and performance
    oInstallation and deployment of Licensed Software at the main data center and at a chosen disaster recovery/test site, as needed
    oTraining – end user and system operation and maintenance
    oPost deployment customer and contract management for ongoing enhancement and maintenance and support services.
    oOther service activities
•Conduct and attend status meetings with customer’s project Manager at a frequency mutually agreed to by customer and iconectiv.
•Identify and assess capabilities of potential sub-contractors or partners to perform selected project tasks such as data center functions and work with internal iconectiv staff to select and contract and manage subcontractors to ensure they meet the project plans
•Manage budgets, schedules and any personnel selected to work on-site to perform projects tasks 
•Develop and execute communication plans with the customer and local partners providing status reports as required
•Identifying and creating opportunities for follow-on work identifying customer needs and developing value propositions and make recommendation to iconectiv sales and account management teams
•Report to internal management status, risks and future direction of active projects.

The role requires working on problems of diverse scope where analysis of data requires evaluation of identifiable factors.  Exercising judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.  Exhibit functional expertise, working on complex problems requiring a high level of ingenuity and creativity gained through years of practical experience.  Frequently contribute to the development of new principles, theories and methods.  Usually self-initiated, where work is usually performed independently with minimal direction from manager. May provide technical leadership to less experienced professional staff, as either a generalist or specialist within area of expertise.  Typically requires 6+ years related experience with a BS; 4-6 years of experience with an MS.

Requirements:
-Excellent communications skills with customers who are not usually engineers and could include C level executives
-Ability to manage technical, business and sensitive customer issues through clear communications, broad awareness to independently develop resolution paths and manage their execution.
-Direct customer interface for dispute resolution/discussion
-Project management skills to organize, track, refine and execute project activities
-Enough technical experience to understand high-level technical terms and impacts of service and SLA terms, such as system outage, unavailability, etc. and basic system operations terms and behaviors that would result in actions affecting system service.
-Ability to understand customer contracts and project requirements and how to develop plans to meet them
-Problem solving skills
-Working knowledge of Microsoft Excel, Word, PowerPoint software

Additional Skills:
-International program management skills beneficial
-PMI/PMP certification would be a plus, but is not required
-Working knowledge of telecommunications, messaging, RCS, numbering and number portability a plus
 

View full descriptionApply

Software Developer

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Bridgewater, NJ Software DevelopmentJob ID 2606

Job Description:
The Software Developer position will work closely with Engineering, Support, and Sales teams to design, create, and develop new features and capabilities on the 8MS software products. 
You will have the opportunity to help us keep iconectiv’s 8MS SaaS platform as THE SaaS solution for the industry.
Responsibilities:
•Complete software development within the specified development schedule.
•Learn new technologies, i.e. a new language, database or other.
•Modify existing software and integrate it back into the system.
•Read existing software; understand how it works and what it does.

Requirements:
The 8MS Software Developer position requires an individual with a strong software, technical, and engineering skills and interest.  The position involves understanding and using 8MS products at a detailed level, working with internal engineers to communicate and solve technical problems, managing and prioritizing multiple projects, and providing follow-up information.  Good verbal and writing skills are required.  
•BS in Computer Science
•3 - 5+ years of experience in the Java programming language.
•Experience developing web-based user interfaces.
•CSS, Javascript, JQuery and HTML5.

Additional Skills:
•Experience in the C programming language.
•Telephony Industry Experience – Toll-Free Provisioning preferred.
•Linux, SQL, JSON, XML, Rest Based API’s, and Apache Tomcat Webserver

Personal Characteristics:
•Fast learner of new technologies. 
•Detail oriented and methodical.  Able to track your work to know if you are making progress on a project. 
•Coachable. Able to receive direction from a Senior Engineer and willingness to learn.
•Highly analytical.
•Accountable. Takes responsibility for the software they write and owns up to mistakes.
•Works collaboratively and energetically. Adaptable, and able to build rapport and trust with varying personality types
•Resourceful. Ability to learn new things on your own and know when that is needed.
 

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Product Marketing Assistant

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Bridgewater, NJ Product MarketingJob ID 2601

This team member is responsible for ensuring all iconectiv employees and specifically Sales and Sales Support team members as well as customers are kept informed about events, speaking and product enhancements in a way that is seamless, engaging, and on brand.  This person is responsible for working with marcom and product marketing to ensure that a steady drum beat of communications is created and shared in a timely way to drive awareness, thought leadership and promotion of our products and services, internally and externally via traditional and social communication channels.

PRODUCT SUPPORT AROUND EVENTS/SPEAKING
External event support as follows:
•Responsible for ensuring event and speaking engagement information that includes photos/logos and descriptive information are posted on the website and on social platforms in a timely manner.  Either directly or with the assistance of the PR agency, the content is to be created, approved and submitted via a Service Now ticket.  Content would be checked prior to posting and then communicated to appropriate target audiences.
•Coordinate creation and distribution of event-related customer communications with marcom function, including sales team emails, pre-event emails, at-event invitations (e.g. tech talks), post-event communications
•Assist the Global Events manager in the creation and distribution of:
oFinal information letter is 
oPost-show communications 
•Responsible for the creation and distribution of event and speaking-related customer comms to be sent via Pardot and directly via sales team members, as well as for at-event programs (e.g. tech talks, customer receptions) and post-event follow up communications.
•Responsible for the creation and distribution of post-event surveys and report creation
•Coordinate with Global Events Manager, Product Marketing and Sales team members to create and push out post show debrief notes to sales ops for follow up
•Ensure all contacts/leads are loaded and appropriately tagged in Pardot
•Coordinate the creation and posting of all event and speaking content on social (as appropriate)

INTERNAL COMMS
•Responsible for the creation and posting of all company content for internal monitors
•Responsible for the creation and distribution of all internal event-specific content including speaking engagements, monthly spotlight
•Assist in posting product marketing event and speaking information to miconectiv 

WEBSITE BRAND INTEGRATION
•Assist with the transition of all web copy from CSF/Aerialink websites to new iconectiv microsites including working with web vendor to have copy written and managing all internal reviews and approvals for all sites, including: Aerialink.com; csfcorp.com; 8004all.com and docs.aeralink.net
 

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Product Marketing

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Bridgewater, NJ Product MarketingJob ID 2605

Responsibilities: 
The ideal candidate must have an understanding of the industry, know the customers and have a fundamental understanding of where the market is going. The product marketing specialist will be responsible for deploying, and coordinating the corporate and product marketing initiatives globally. The ideal candidate will assist in the development of product positioning and messaging to help ensure product differentiation. The candidate will assist with market research, market analysis and competitive analysis and contribute to the creation of sales enablement tools. 

•Have experience in market research techniques 
•Develop and execute on Product Go-to-Market and Product Launch plans 
•Conduct market research and analysis and bring relevant information to the internal teams in clear and actionable ways. 
•Assist in the development of messaging and sales enablement content that can effectively be used across departments and leveraged by corporate communications and sales. 
•Conceive of and develop content to support lead generation campaigns.
•Coordinate and effectively prioritize, oversee and facilitate projects and requests. 
•Work with Sales and Product Management to ensure consistent content across all marketing channels.
•Measure and optimize the buyer journey as it relates to product feature adoption and usage.

Required Qualifications: 
•Bachelor's degree (BA/BS) from a four-year college or university; or equivalent combination of education and/or experience. 
•4+ years of product marketing experience in communications/technology industry 
•Ability to effectively communicate technical/complex information both verbally and in writing; analyze and problem solve a variety of issues; carry out strategic planning activities. 
•Market research, competitive intelligence and market analysis experience. 
•Ability to coordinate and effectively prioritize, oversee and facilitate projects and requests. 
•Excellent written and verbal communication skills and an ability to work well in a team environment 
•Ability to work effectively in a multi-tasking environment. 
•Ability to collaborate with technical and non-technical staff. 
•Ability to adjust to changing priorities and deadlines 
•Travel 10-25%

Highly Desirable Qualifications:
•Experience with customer engagement platform (e.g. Pardot).
•Experience conceiving of an executing demand generation programs leveraging digital.

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Financial Analyst

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Bridgewater, NJ FinanceJob ID 2604

Responsibilities:
The candidate will be a key member of financial planning and analysis team supporting product line management. Responsibilities include leading the annual budgeting process, creating monthly forecasts, identifying variances and implementing corrective action as necessary. The role will be responsible for identifying process improvements, and implementing the methodologies that drive positive change. This position will require the ability to interact with all levels of the organization and deliver presentations to the management team. The candidate must be comfortable operating independently in a fast paced environment and must have strong analytical and financial system competencies.
•Drive and cultivate collaborative relationships with Product Management to facilitate an understanding of key business drivers of the financial results. 
•Evaluate product performance to ensure consistency with short-term and long range goals.
•Coordinate and provide high quality budget and forecasts including variance analysis.
•Drive the communication and development of key performance indicators
•Monitor, track, and proactively report business performance, identifying issues, opportunities and challenges.

Required Skills:
•Bachelor’s degree in Accounting or Finance, MBA or CPA preferred.
•1 - 3 years of accounting and business finance experience, including budgeting, forecasting, financial modeling, and auditing
•Strong organizational skills, capacity to quickly identify problems and structure solutions, and to plan and prioritize multiple projects, while maintaining high quality and meeting or exceeding deadlines.
•Strong commercial sense, with the ability to link operational performance to financial results. This includes generating alternatives that drive positive change.
•Highly effective written, verbal, and presentation communication skills.
•Strong ability to articulate complicated financial information across levels, functions and geographic regions and cultures.
•Proven ability to work across organizations, influencing change and delivering results.
•Advanced PowerPoint and Excel skills including multi-level charting, scenario development, pivot tables, lookups and macros
 

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Intern - Desktop Support / System Administration

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Bridgewater, NJ Corporate ITJob ID 2589

Desktop Support / Systems Administrator (Intern) - iconectiv is looking to grow the IT team.

Responsibilities include but are not limited to:
- Installation, configuration, maintenance, and trouble-shooting Windows systems.
- The System Administrator manages, maintains, and updates systems to facilitate the storage, computing, and communication of information based on the company
- Service Level requirements Certifications a plus.

Required Skills:
• Must have a GPA >3.0
• Hands on experience with Windows, Office 365, VPN
• Must be able to lift 50 pounds to install desktop, servers and networking equipment.
• Familiarity with open source tools & packaging, monitoring systems, hardware troubleshoot, tracking, resolution, and routine maintenance with security updates
• Perform installations/patching of operating system, software installation, and system backups
• Data recovery
• Possess great people skills (must be able to interact with other technical groups), and must be able to work independently

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Senior Systems Engineer

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Bridgewater, NJ Systems EngineeringJob ID 2600

Responsibilities: 
The Senior System Engineer/Product Owner will organize and lead efforts to produce business and system requirements for complex software solutions and act as the product owner to support Number Management sand Registry services globally.  This will require the SE to design an overall solution and develop user stories addressing the business processes, flows and interface specifications. 
Qualifications: 
•Experience engineering requirements for large-scale, distributed systems
•Experience in Agile Development Process
•Experience in writing User Stories
•Experience engineering requirements for highly available, fault-tolerant, real-time systems
•Ability to interpret and translate industry and customer requirements into user stories which can be easily understood by developers and testers
•Ability to understand and define interface specifications (HTTP(s), REST, SOAP/XML, JSON)
•Broad scope of technical background, including such areas as databases, interface protocols, security, encryption, analytics, usability engineering
•Ability and desire to research new technologies and provide direction to a team of developers and testers Experience with delivery and support as a system engineer and product owner in an agile environment adhering to agile best practices is required.
•Experience in analyzing customer business process and requirement, performing gap analysis and proposing the solutions. 
•BS/Master degree and 10+ years of experience
•Excellent verbal, written and communication skills is required with the ability to interact with end users/customers on a regular basis

Desirable:
•Experience defining architectures and high-level requirements for new products
•Working knowledge in AWS EC2, Serverless, Lambda, S3, Congnito
•Experience in designing billing modules and automated interfaces with ERP systems
•Telecommunication IT requirement process experience is desired
•Strong time management skills with a history of meeting commitments is required

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Senior Full Stack Development

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Bridgewater, NJ DevelopmentJob ID 2598

Required Qualifications:
Build Trusted Communication related product functionality in a AWS cloud-native server-less environment
•Design experience in developing AWS native cloud application
•Development experience in AWS Serverless architecture using services like AWS Lambda, API Gateway, S3 buckets and Cognito.
•Expert knowledge in building scalable Web applications using technologies like HTML5/CSS/Bootstrap, JSP, JavaScript libraries like JQuery, High Charts and Angular framework (5.x and up). (Angular experience is a must)
•Hands-on experience in creating Components, Modules, Directives, Routes & Services
•Experience in implementing the Lazy-loading, Dependency Injections
•Experience in developing angular app with AWS-amplify
•Experience with Typescript and ES6 standards.
•Familiarity with secure design and coding in a scrum based agile framework.
•Familiarity with AWS database technologies.
•Ability to work independently with minimal supervision
•Experience working in an Agile/Scrum development process
•BS/MS degree in Computer Science, Engineering or a related subject with 10+ years of experience
•Ability to perform software architecture functions along with demonstrated experience of delivery software systems on aggressive schedules with quality and on schedule

Desired Qualifications:
•Excellent written and verbal communication skills to be able to explain problems and solutions concisely and clearly
•Understanding of high throughput systems in a native cloud environment
•Cloud deployment experience using AWS DevOps model.
•Large system performance modeling and testing is plus
 

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Full Stack Developer

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Bridgewater, NJ DevelopmentJob ID 2597

Responsibilities:
Build highly available and scalable provisioning services. Architect, design and implement core components from the ground up.  Build and design high throughput and query solutions to meet business needs including experimental design. Develop and implement server side components in micro services based architecture including web services. Write high quality code, execute on ideas, and continually strive for improvements. 
Required Qualifications:
Build Trusted Communication related product functionality in a AWS cloud-native server-less environment
•Design experience in developing AWS native cloud application
•Development experience in AWS Serverless architecture using services like AWS Lambda, API Gateway, S3 buckets and Cognito.
•Expert knowledge in building scalable Web applications using technologies like HTML5/CSS/Bootstrap, JSP, JavaScript libraries like JQuery, High Charts and Angular framework (5.x and up). (Angular experience is a must)
•Hands-on experience in creating Components, Modules, Directives, Routes & Services
•Experience in implementing the Lazy-loading, Dependency Injections
•Experience in developing angular app with AWS-amplify
•Experience with Typescript and ES6 standards.
•Familiarity with secure design and coding in a scrum based agile framework.
•Familiarity with AWS database technologies.
•Ability to work independently with minimal supervision
•Experience working in an Agile/Scrum development process
•BS/MS degree in Computer Science, Engineering or a related subject with 5+ years of experience
•Ability to perform software architecture functions along with demonstrated experience of delivery software systems on aggressive schedules with quality and on schedule

Desired Qualifications:

•Excellent written and verbal communication skills to be able to explain problems and solutions concisely and clearly
•Understanding of high throughput systems in a native cloud environment
•Cloud deployment experience using AWS DevOps model.
•Large system performance modeling and testing is plus
 

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