work with us

be part of the team

A professionally challenging and rewarding place to work, we believe our employee’s knowledge, skills and experience are our most valued assets. We offer a competitive and comprehensive package that includes competitive base and incentive pay; medical, dental, life insurance; disability programs; Health Savings Account (HSA) and Flexible Spending Accounts (FSA); Savings/401(k), paid time off; education assistance and training. In addition to our full-time positions, we offer internships for students through our Intern University program and internships for professionals returning to the workforce through our affiliation with the Path Forward organization.

 

We are proud to be an EOE Minorities/Females/Protected Veterans/Disabled employer. The company's status is a VEVRAA Federal Contractor. Request Priority Protected Veteran Referrals. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Applicants have rights under Federal Employment Laws (FMLA, EEO, EPPA)

 

 

accommodations for applicants with disabilities

 

iconectiv is an Equal Employment Opportunity/Affirmative Action Employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online career page due to your disability and need accommodation, you may e-mail us at recruiting@iconectiv.com. Please use "Accommodation Request" as the subject line of your email or call us at 732-699-4414.

 

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Open Positions

HR Training Associate

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Bridgewater, NJ Human ResourcesJob ID 2591

Seeking a talented, motivated individual open to learn all aspects of HR while focusing on talent management and training. 

Talent Management and Training
•0 - 2 years of HR experience with Talent Management and Training
•Design and implement company-wide programs such as Goal Setting and Performance Reviews
•Partner with BU to identify and develop high potential employees by creating Individual Development Plans (IDPs) 
•Provide Succession planning services
•Work with legal and related departments for compliance training audits
•Lead ad hoc projects such as 360-degree assessments, organizational design, etc.
•Conduct training needs assessments using surveys, interviews, and/or focus groups throughout the organization
•Identify internal/external training resources, managing training budget, approving new vendors, logistics for classroom trainings, etc.
•Follow-up trainings with surveys and/or interviews for feedback 
•Manage the Learning Management System (Skillsoft/Percipio)  
 
Onboarding
•Onboard new hires 
   •Send out new-hire surveys and create action plans based on results  

Compensation 
•Compensation analysis for annual merit/bonus cycle
•Complete data entry for Radford’s annual compensation report by 5/15
•Benchmarking internal vs. external data for updating compensation structures, etc. 

Key skills:
•Excel (vlookup, pivot tables, etc.)
•Able to provide insights from data
•Experience with LMS and Adobe Captivate
•Experience with Performance Goals/Reviews tools
•Bachelor’s or Master’s in Human Resources, Industrial and Organizational Psychology, or related field
  

View full descriptionApply

Accountant - Contract

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Bridgewater, NJ FinanceJob ID 2590

Responsibilities:
Contract opportunity

The objective of this position is to provide support in the annual financial audit process by analyzing large sets of financial data and discerning the best approach to present account balances in a meaningful way. This positon will interface with operations people as well as other Finance and Account staff to determine the true economic nature of transaction recorded in various general ledger accounts. All trial balance accounts are in scope: revenue, expense and balance sheet.

•Detailed account analysis and reconciliation.
•Data extraction and manipulation.
•Reporting and data summarization
•Communicating relevant facts and summarizing findings.
•Suggesting process improvements
 

Required Experience:
•5-10 years’ experience within a corporate accounting environment.
•Must be well versed in debit/credit transaction flows.
•Excellent interpersonal skills.
•Prior experience with NetSuite helpful, but not required.
•Strong oral and written communication skills.
•Detail oriented with the ability to multi-task on several projects.
•Intermediate/Advanced skill level with Microsoft Excel required.
•Pride of ownership for work produced is essential.

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Intern - Desktop Support / System Administration

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Bridgewater, NJ Corporate ITJob ID 2589

Desktop Support / Systems Administrator (Intern) - iconectiv is looking to grow the IT team.

Responsibilities include but are not limited to:
- Installation, configuration, maintenance, and trouble-shooting Windows systems.
- The System Administrator manages, maintains, and updates systems to facilitate the storage, computing, and communication of information based on the company
- Service Level requirements Certifications a plus.

Required Skills:
• Must have a GPA >3.0
• Hands on experience with Windows, Office 365, VPN
• Must be able to lift 50 pounds to install desktop, servers and networking equipment.
• Familiarity with open source tools & packaging, monitoring systems, hardware troubleshoot, tracking, resolution, and routine maintenance with security updates
• Perform installations/patching of operating system, software installation, and system backups
• Data recovery
• Possess great people skills (must be able to interact with other technical groups), and must be able to work independently

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Senior Project Manager

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Bridgewater Project ManagementJob ID 2587

Responsibilities: 
The Project Manager position is responsible for coordinating and delivering a variety of projects – including application software, marketing websites, corporate and infrastructure related projects - critical to business operations. This position works with cross-functional teams to ensure successful implementation of defined initiatives.  The Project Manager will be responsible for creating and maintaining detailed project schedules, issues and risks as well as conducting status meetings as needed with the project team. Additional responsibilities may include project financial tracking and status reporting to executive management.  Responsibilities include facilitating superior communications, coordination, and correspondence between stakeholders across the Engineering, Product, Development, Marketing, Legal, Security, Sales and Operations/IT organizations. 

Required Qualifications: 
•Ability to prioritize and organize effectively 
•Ability to develop strong working relationships with peers and project members
•Ability to communicate orally and in writing in a clear, accurate and straightforward manner
•Ability to show judgment and initiative to accomplish job duties 
•Ability to make decisions and solve problems while working under pressure and tight timelines 
•Organized with attention to detail 
•PMP certification

** US Citizenship required**

Additional Skills: 
•Certified Scrum Master certification and/or experience working in an agile environment using scrum framework
•Knowledge of general infrastructure procedures (e.g. data center operations) 
•Knowledge of infrastructure components and terminology (e.g. network switches) 
•Knowledge of Marketing related terminology and website development life cycles
•Knowledge of AWS environments and technologies
•MS Project or similar scheduling/mgmt. tool 
•Sharepoint 
•MS Excel
 

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Intern - Public Relations (full year)

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Bridgewater, NJ MarketingJob ID 2586

Job Description:
iconectiv is looking for a motivated, professional, and creative intern for the year! You will gain hands-on experience in corporate marketing and work on numerous projects to support the team’s marketing and communications strategy. If you enjoy writing, collaborating with a team and voicing your ideas, this role is perfect for you.        

Responsibilities:  

Ability to work throughout the year and a minimum of 10 hours per week  

•Write internal emails, blog posts and intranet content
•Contribute to marketing collateral, including case studies, brochures, slide decks, market briefs and white papers
•Conduct market research
•Participate in regular meetings related to marketing and communications initiatives
•Update and maintain a central repository of slides to be used by sales, product and executive team members
•Copyedit artwork to ensure consistency and accuracy

Requirements:
•College student with a Communications, Marketing or Journalism major
•Relevant experience in the marketing and communications space, such as on-campus activities, blog and/or previous internships      

** The internship will be part time during school semesters, hours are flexible based on class schedule can accommodate 40 hours a week during semester breaks***   

**Sophomore or Junior preferred due to the length of the internship***     

Additional Skills:
•Excellent verbal and written communication skills
•Quick learner and detail oriented
•Strong organizational skills
•Knowledge of current trends and new developments in marketing and communications

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Operations Engineer

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Bridgewater, NJ Customer SupportJob ID 2585

Responsibilities:
This Operations Engineer position will be responsible for operational and customer care responsibilities towards messaging products within iconectiv and will be contributing to the completion of all operational tasks under the general direction of the manager. Able to handle moderately complex issues related to messaging platform independently. Has full hands on experience in messaging related products, has extensive knowledge of SQL Servers and my SQL databases and has hands on experience working with applications, monitoring information systems, virtualization,  networking knowledge to troubleshoot and  able to do product operations and scripting. Ensures the effective monitoring of the products and responses to hardware, database, software, and network problems.  Will actively participate on to advance assigned projects from concept, design, development, through launch to market. We are looking for someone that can be a team player and has strong problem-solving, good hands on technical skills and communication skills. This individual will be responsible for the health and welfare of our primary MS SQL, reporting databases. This individual will direct the ongoing vision for our production database technologies and manage the database operations for a high availability transaction processing system. 
 
The Operations Engineer shall also schedule and direct activities to resolve software problems related to products in a timely and accurate fashion: 

•Administration of databases, including backup strategy management, account management, and file maintenance Implementation of highly-available database systems with tools such as clustering, replication, log shipping, and database mirroring and  create and run reports. 
•Creation and delivery of ad-hoc reports to internal and external customers. Ability to troubleshoot database-related and application related systems problems, including performance, exceptions, and other business logic failures related to the data structure capacity
•Work on deployment, maintenance, and support of current and new data center infrastructure including Disaster recovery center.
•Experience in complex troubleshooting and resolve critical or escalated technical issues 
•Tests, configures and troubleshoot operational and network issues. 
•Ability to write simple to complicated SQL Queries and has familiarity and able to create and run reports.
•Has familiarity using Wireshark and other protocol analyzers
•Participates actively in on-call rotations to support customers, which may include occasional after hours, weekends and national holiday shift work.
•Takes part in the development of processes and creates documentations, troubleshooting guide for new areas of work or knowledge. 
• Have hands on knowledge of Linux/Unix operations system and Databases.         

Requirements:
• B.E degree in Computer Science, Electronics or Electrical Engineering in technology and or equivalent work experience 
• High proficiency in SQL (SQL Server, Oracle/MySql databases), Python, shell scripting is a must, Java knowledge is desirable.  
• 5+ years of working in Technical operations, experience is a must
• Monitoring experience in Nagios, Zenoss, Solarwinds or similar is desired.
• Having  hands on experience in configuration management skills to automate repetitive tasks
• Excellent phone and verbal, writing communication skills.  Good communication skills is a must to handle international customers, technical and non-technical staff.
• Excellent work ethics and customer focus
• Initiative, critical thinking and good follow through are key characteristics 
• Any experience with Service Now or Jira or similar ticketing system is a plus

Additional Skills:
• Experience with AWS is desired.• Working knowledge using Elastic search, Kibaana and similar big data platforms is a big plus.
• Fundamental understanding of Internet networking protocols: SMPP, TCP/IP, TLS, DNS, HTTP, SMTP and SOAP protocol is a plus.
• Ops Automation tools (Ansible, Puppet, Chef, etc.): 1 year
• Linux client side and server side technologies: 1 year

View full descriptionApply

Senior Network Engineer

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Bridgewater, NJ Network EngineeringJob ID 2567

 

Responsibilities:
The Senior Network Engineer will be a key member of the iconectiv IT Infrastructure and Operations team, and be responsible for product support, and management of iconectiv's Network Engineering services. The candidate will help to drive the direction and strategy of all technologies directly impacting iconectiv core infrastructure and business systems. Candidate will have the following responsibilities:
•Provide network engineering and architecture governance.
•Design, test, and inspect data communications systems including firewalls, load balancers, routers, switches, load balancers, wireless and other network systems.
•Perform network design, configurations, troubleshooting and hardware lifecycle planning.
•Design and implement AWS network infrastructure including VPC, Transit Gateway, Security Group, marketplace appliances.
•Implement hardware such as firewalls, load balancers, switches, routers, wireless controllers and security related products.
•Develop test plans, implementation plans, and project timelines for various projects and functional requirements/specifications documents.
•Assess vendor development/test strategies.
•Perform network troubleshooting to isolate and diagnose common network problems.
•Upgrade network hardware and software components as required.
•Be able to advise and present to senior management technology related issues and trends.

Requirements:
•At least 10 years of IT Network Engineering experience.
•Strong experience in the areas of Network requirements analysis, architecture, operations and maintenance.
•Experience with one of the following technology stacks:
•Cisco technologies including - ASA firewalls – building and troubleshooting IPsec VPN tunnels, Cisco Nexus switches and FEX modules, Catalyst switches, Wireless and ISE
•F5 BigIP load balancers with Application Security, Advanced Firewall Manager modules including iRule customization
•AWS Infrastructure including VPC, network configurations, Cloudformation templates, virtual appliances such as F5
•IPv6 setup and deployment including IPv4 to IPv6 conversions, setting up test beds for application testing and compatibility, WAN failover configuration with routing protocols to support IPv6
•Experience in the following areas: WAN, LAN, Switching, Load Balancing and IP addressing, Routing Protocols, Firewalls, and network/data security.
•Experience with infrastructure cabling and premise guideline specifications
•Experience with various operating systems and environments (Windows, Linux).
•Working knowledge of Controller based wireless infrastructure, wireless authentication, and wireless security.
•B.S. Degree in Computer Science or Computer Programming
 

View full descriptionApply

Intern - Financial Analyst

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Bridgewater, NJ FinanceJob ID 2579

Responsibilities:   
The candidate will be a key member of financial planning and analysis team supporting product line management. Responsibilities include financial reporting, budget to actual variance analysis, utilizing tools to analyze, query and manipulate data according to defined business rules and procedures. Responsible for tracking project information, following up on issue status, resolving routine issues and reporting status to management. Handle journal entry processing, billing research, ERP/CRM System maintenance, including creation of opportunities and projects and assist the procurement department in vendor tracking. Other related tasks will be performed as assigned.  

Required Qualifications:   
•Bachelor’s degree in Accounting or Finance or currently enrolled at University in Finance or Accounting (Graduating either May 2020 or May 2021)    
•Ability to work 15 - 20 hours per week, , throughout the school year.  
•Accounting and business finance experience, including budgeting, forecasting, financial modeling, and auditing  
•Strong organizational skills, capacity to quickly identify problems and structure solutions, and to plan and prioritize multiple projects, while maintaining high quality and meeting or exceeding deadlines.  
•Strong commercial sense, with the ability to link operational performance to financial results. This includes generating alternatives that drive positive change.  
•Highly effective written, verbal, and presentation communication skills.  
•Strong ability to articulate complicated financial information across levels, functions and geographic regions and cultures.  
•Proven ability to work across organizations, influencing change and delivering results.  
•Strong Excel skills including multi-level charting, scenario development, pivot tables, lookups and macros and knowledge of PowerPoint. 

View full descriptionApply

Intern - Financial Analyst

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Bridgewater, NJ FinanceJob ID 2580

Responsibilities:   
The candidate will be a key member of financial planning and analysis team supporting product line management. Responsibilities include financial reporting, budget to actual variance analysis, utilizing tools to analyze, query and manipulate data according to defined business rules and procedures. Responsible for tracking project information, following up on issue status, resolving routine issues and reporting status to management. Handle journal entry processing, billing research, ERP/CRM System maintenance, including creation of opportunities and projects and assist the procurement department in vendor tracking. Other related tasks will be performed as assigned.  

Required Qualifications:   

•Bachelor’s degree in Accounting or Finance or currently enrolled at University in Finance or Accounting. (Graduating either May 2020 or May 2021) •Ability to work 15 - 20 hours per week, , throughout the school year.  
•Accounting and business finance experience, including budgeting, forecasting, financial modeling, and auditing  
•Strong organizational skills, capacity to quickly identify problems and structure solutions, and to plan and prioritize multiple projects, while maintaining high quality and meeting or exceeding deadlines.  
•Strong commercial sense, with the ability to link operational performance to financial results. This includes generating alternatives that drive positive change.  
•Highly effective written, verbal, and presentation communication skills.  
•Strong ability to articulate complicated financial information across levels, functions and geographic regions and cultures.  
•Proven ability to work across organizations, influencing change and delivering results.  
•Strong Excel skills including multi-level charting, scenario development, pivot tables, lookups and macros and knowledge of PowerPoint.

View full descriptionApply

Human Resources Associate

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Bridgewater, NJ Human ResourcesJob ID 2584

Seeking a talented, motivated individual open to learn all aspects of HR while focusing on talent management and performance improvement.

Talent Management and Performance Improvement
•0 - 2 years of HR experience with Talent Management and Training
•Design and implement company-wide programs such as Goal Setting and Performance Reviews
•Partner with BU to identify and develop high potential employees by creating Individual Development Plans (IDPs)
•Provide Succession planning services
•Work with legal and related departments for compliance training audits
•Lead ad hoc projects such as 360-degree assessments, organizational design, etc.
•Conduct training needs assessments using surveys, interviews, and/or focus groups throughout the organization
•Identify internal/external training resources, managing training budget, approving new vendors, logistics for classroom trainings, etc.
•Follow-up trainings with surveys and/or interviews for feedback
•Manage the Learning Management System (Skillsoft/Percipio) 

 
Onboarding
•Onboard new hires
•Send out new-hire surveys and create action plans based on results 

Compensation
•Compensation analysis for annual merit/bonus cycle
•Complete data entry for Radford’s annual compensation report by 5/15
•Benchmarking internal vs. external data for updating compensation structures, etc.

Key skills:
•Excel (vlookup, pivot tables, etc.)
•Able to provide insights from data
•Experience with LMS and Adobe Captivate
•Experience with Performance Goals/Reviews tools
•Bachelor’s or Master’s in Human Resources, Industrial and Organizational Psychology, or related field
  

View full descriptionApply

Human Resources

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Bridgewater, NJ Human ResourcesJob ID 2583

Seeking a talented, motivated individual open to learn all aspects of HR while focusing on talent management and performance improvement.  

Talent Management and Performance Improvement•2-5 years of HR experience with Talent Management and Training
•2-5 years of HR experience with Talent Management and Training
•Design and implement company-wide programs such as Goal Setting and Performance Reviews
•Partner with BU to identify and develop high potential employees by creating Individual Development Plans (IDPs) 
•Provide Succession planning services
•Work with legal and related departments for compliance training audits
•Lead ad hoc projects such as 360-degree assessments, organizational design, etc.
•Conduct training needs assessments using surveys, interviews, and/or focus groups throughout the organization
•Identify internal/external training resources, managing training budget, approving new vendors, logistics for classroom trainings, etc.
•Follow-up trainings with surveys and/or interviews for feedback 
•Manage the Learning Management System (Skillsoft/Percipio)

Onboarding
•Onboard new hires 
•Send out new-hire surveys and create action plans based on results

Compensation  
•Compensation analysis for annual merit/bonus cycle
•Complete data entry for Radford’s annual compensation report by 5/15
•Benchmarking internal vs. external data for updating compensation structures, etc. 

Key skills
•Excel (vlookup, pivot tables, etc.)
•Able to provide insights from data
•Experience with LMS and Adobe Captivate
•Experience with Performance Goals/Reviews tools
•Bachelor’s or Master’s in Human Resources, Industrial and Organizational Psychology, or related field

View full descriptionApply

Service Desk Agent II

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Bridgewater, NJ Customer SupportJob ID 2557

Responsibilities:
Customer service skills such as; patience, attentiveness, attention to detail, and clear communication are vital, while basic PC, and network connectivity troubleshooting skills are highly desired. Our customer services desk provides end user support of proprietary business applications and standard (off the shelf) client software. Individuals that demonstrate initiative and self-direction in this fast paced company will find ample professional growth opportunities. Job responsibilities include, but are not limited to the following;

This role will be a second (3PM – Midnight) or third shift role (11PM – 8AM) and will require working on the weekend, there will be the occasional requirement to work other hours and on national holidays. Opportunities to move into a business-day shift may present themselves in the future.
•Monitor and respond to multiple channels of customer communication including chat, email, and phone.  
•Entering tickets into a ticketing system, assigning the tickets per a documented schedule or process, and calling technicians as required to support issues.
•Support the following types of calls, questions, or tickets (not all-inclusive):
 -IT Desktop Applications (ex. Outlook, Microsoft Office, VPN software)
 -IT Infrastructure (ex. telephones, network/internet connectivity)
 -Customer Service Requests (ex. password resets, VPN token resets, service questions)
 -Application Troubleshooting
•Production and Test environment platform monitoring for alarms and performance issues on systems, applications, databases and network/customer connectivity.
•Manage alarm events and technical application issues – creating, modifying, troubleshooting and closing trouble tickets and routing issues to appropriate teams or vendors to be investigated and provide assistance wherever needed or requested.
•Be able to carefully follow written instruction to execute troubleshooting and feedback when the written instruction requires updates.
•Perform basic system administrator functions such as: alarm detection, correlation and resolution; capture and review error logs, capture and analyze trace data, platform sanity testing, run performance and capacity analysis reports and provide overall system administration assistance whenever needed or requested.
•As alerts are generated, perform basic application troubleshooting per documented procedures.
•Support and execute platform maintenance and testing initiatives.
•Support/Perform Project Tasks, Requirements and other Operations deliverables, as requested.
•Create and socialize procedures for Service Desk and NOC personnel to follow.
•Use critical analytical skills to troubleshoot customer reported incidents which may also include working with other departments to satisfy customer needs.
•Learn and understand all provided training materials associated with the industry, the application, customer service, and related processes/procedure.
•Learn and execute iconcecitv’s Incident Management Process and update Incident Management Process documentation.
•Excellent work ethic, time management, and strong customer focus are key skills required to perform this function successfully.
•Gain a thorough understanding of internal processes and assist as needed

Required Qualifications:

**U.S. Citizenship required**
•BA/BS degree is preferred but not required. 
•Minimum 2 to 3 years of customer service/ account management experience.
•Previous experience in Network or Service Operations Center, technical troubleshooting, customer support, monitoring systems and knowledge of ticket and incident management, resolution and escalation processes.
•Excellent written and verbal communication skills are a must.
•Any application support experience would be a plus. 
•Good writing skills and the ability to author professional correspondence.
•Initiative, critical thinking and good follow through are key characteristics.
•Being a self-starter and an excellent team player is a must.

Additional Skills:
•Familiarity with Linux and Windows Operating Systems is a plus.
•Working knowledge of the ServiceNow ticketing system is a plus.
•Familiarity with Network and Cyber security concepts is a plus.
•Ability to speak and understand Spanish is a plus
•Experience using “Chat” to support customer communications (requires strong written communication skills).

View full descriptionApply

Service Desk Agent II

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Bridgewater, NJ Customer SupportJob ID 2556

Responsibilities:
Customer service skills such as; patience, attentiveness, attention to detail, and clear communication are vital, while basic PC, and network connectivity troubleshooting skills are highly desired. Our customer services desk provides end user support of proprietary business applications and standard (off the shelf) client software. Individuals that demonstrate initiative and self-direction in this fast paced company will find ample professional growth opportunities. Job responsibilities include, but are not limited to the following;

his role will be a second (3PM – Midnight) or third shift role (11PM – 8AM) and will require working on the weekend, there will be the occasional requirement to work other hours and on national holidays. Opportunities to move into a business-day shift may present themselves in the future.
•Monitor and respond to multiple channels of customer communication including chat, email, and phone.  
•Entering tickets into a ticketing system, assigning the tickets per a documented schedule or process, and calling technicians as required to support issues.
•Support the following types of calls, questions, or tickets (not all-inclusive):
 -IT Desktop Applications (ex. Outlook, Microsoft Office, VPN software)
 -IT Infrastructure (ex. telephones, network/internet connectivity)
 -Customer Service Requests (ex. password resets, VPN token resets, service questions)
 -Application Troubleshooting
•Production and Test environment platform monitoring for alarms and performance issues on systems, applications, databases and network/customer connectivity.
•Manage alarm events and technical application issues – creating, modifying, troubleshooting and closing trouble tickets and routing issues to appropriate teams or vendors to be investigated and provide assistance wherever needed or requested.
•Be able to carefully follow written instruction to execute troubleshooting and feedback when the written instruction requires updates.
•Perform basic system administrator functions such as: alarm detection, correlation and resolution; capture and review error logs, capture and analyze trace data, platform sanity testing, run performance and capacity analysis reports and provide overall system administration assistance whenever needed or requested.
•As alerts are generated, perform basic application troubleshooting per documented procedures.
•Support and execute platform maintenance and testing initiatives.
•Support/Perform Project Tasks, Requirements and other Operations deliverables, as requested.
•Create and socialize procedures for Service Desk and NOC personnel to follow.
•Use critical analytical skills to troubleshoot customer reported incidents which may also include working with other departments to satisfy customer needs.
•Learn and understand all provided training materials associated with the industry, the application, customer service, and related processes/procedure.
•Learn and execute iconcecitv’s Incident Management Process and update Incident Management Process documentation.
•Excellent work ethic, time management, and strong customer focus are key skills required to perform this function successfully.
•Gain a thorough understanding of internal processes and assist as needed

Required Qualifications:

**U.S. Citizenship required**
•BA/BS degree is preferred but not required. 
•Minimum 2 to 3 years of customer service/ account management experience.
•Previous experience in Network or Service Operations Center, technical troubleshooting, customer support, monitoring systems and knowledge of ticket and incident management, resolution and escalation processes.
•Excellent written and verbal communication skills are a must.
•Any application support experience would be a plus. 
•Good writing skills and the ability to author professional correspondence.
•Initiative, critical thinking and good follow through are key characteristics.
•Being a self-starter and an excellent team player is a must.

Additional Skills:
•Familiarity with Linux and Windows Operating Systems is a plus.
•Working knowledge of the ServiceNow ticketing system is a plus.
•Familiarity with Network and Cyber security concepts is a plus.
•Ability to speak and understand Spanish is a plus
•Experience using “Chat” to support customer communications (requires strong written communication skills).

View full descriptionApply

Customer Service Analyst

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Bridgewater, NJ Customer SupportJob ID 2555

Responsibilities:
Customer service skills like; patience, attentiveness, attention to detail, and clear communication are vital, while basic PC, and network connectivity troubleshooting skills are highly desired. Our customer services desk provides end user support of proprietary business applications and standard (off the shelf) client software. Individuals that demonstrate initiative and self-direction in this fast paced company will find ample professional growth opportunities. Job responsibilities include, but are not limited to the following;

This role is slated to be a 7am – 4pm shift and will require working one weekend day per week. In addition, there will be the occasional requirement to work after hours, weekends and national holiday shift work.
•Monitor and respond to multiple channels of customer communication including chat, email, and phone.  
•Entering tickets into a ticketing system, assigning the tickets per a documented schedule or process, and calling technicians as required to support issues.
•Support the following types of calls, questions, or tickets (not all-inclusive):
 -IT Desktop Applications (ex. Outlook, Microsoft Office, VPN software)
 -IT Infrastructure (ex. telephones, network/internet connectivity)
 -Customer Service Requests (ex. password resets, VPN token resets, service questions)
 -Application Troubleshooting
•Production and Test environment platform monitoring for alarms and performance issues on systems, applications, databases and network/customer connectivity.
•Manage alarm events and technical application issues – creating, modifying, troubleshooting and closing trouble tickets and routing issues to appropriate teams or vendors to be investigated and provide assistance wherever needed or requested.
•Be able to carefully follow written instruction to execute troubleshooting and feedback when the written instruction requires updates.
•Use critical analytical skills to troubleshoot customer reported incidents which may also include working with other departments to satisfy customer needs.
•Learn and understand all provided training materials associated with the industry, the application, customer service, and related processes/procedure.
•Excellent work ethic, time management, and strong customer focus are key skills required to perform this function successfully.
•Gain a thorough understanding of internal processes and assist as needed

Required Qualifications:
 **US Citizenship required** 

•BA/BS degree is preferred but not required. 
•Minimum 1-2 years of customer service/ account management experience.
•Excellent written and verbal communication skills are a must.
•Any application support experience would be a plus. 
•Good writing skills and the ability to author professional correspondence.
•Initiative, critical thinking and good follow through are key characteristics.
•Being a self-starter and an excellent team player is a must.

Additional Skills:
•Familiarity with Linux and Windows Operating Systems is a plus.
•Working knowledge of the ServiceNow ticketing system is a plus.
•Familiarity with Network and Cyber security concepts is a plus.
•Ability to speak and understand Spanish is a plus
•Experience using “Chat” to support customer communications (requires strong written communication skills).

View full descriptionApply

Customer Service Analyst

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Bridgewater, NJ Customer SupportJob ID 2568

Responsibilities:
Customer service skills like; patience, attentiveness, attention to detail, and clear communication are vital, while basic PC, and network connectivity troubleshooting skills are highly desired. Our customer services desk provides end user support of proprietary business applications and standard (off the shelf) client software. Individuals that demonstrate initiative and self-direction in this fast paced company will find ample professional growth opportunities. Job responsibilities include, but are not limited to the following;

This role is slated to be a 7am – 4pm shift and will require working one weekend day per week. In addition, there will be the occasional requirement to work after hours, weekends and national holiday shift work.

•Monitor and respond to multiple channels of customer communication including chat, email, and phone.
•Entering tickets into a ticketing system, assigning the tickets per a documented schedule or process, and calling technicians as required to support issues.
•Support the following types of calls, questions, or tickets (not all-inclusive):
-IT Desktop Applications (ex. Outlook, Microsoft Office, VPN software)
-IT Infrastructure (ex. telephones, network/internet connectivity)
-Customer Service Requests (ex. password resets, VPN token resets, service questions)
-Application Troubleshooting
•Production and Test environment platform monitoring for alarms and performance issues on systems, applications, databases and network/customer connectivity.
•Manage alarm events and technical application issues – creating, modifying, troubleshooting and closing trouble tickets and routing issues to appropriate teams or vendors to be investigated and provide assistance wherever needed or requested.
•Be able to carefully follow written instruction to execute troubleshooting and feedback when the written instruction requires updates.
•Use critical analytical skills to troubleshoot customer reported incidents which may also include working with other departments to satisfy customer needs.
•Learn and understand all provided training materials associated with the industry, the application, customer service, and related processes/procedure.
•Excellent work ethic, time management, and strong customer focus are key skills required to perform this function successfully.
•Gain a thorough understanding of internal processes and assist as needed

Required Qualifications:

**US Citizenship required**
•BA/BS degree is preferred but not required.
•Minimum 1-2 years of customer service/ account management experience.
•Excellent written and verbal communication skills are a must.
•Any application support experience would be a plus.
•Good writing skills and the ability to author professional correspondence.
•Initiative, critical thinking and good follow through are key characteristics.
•Being a self-starter and an excellent team player is a must.

Additional Skills:
•Familiarity with Linux and Windows Operating Systems is a plus.
•Working knowledge of the ServiceNow ticketing system is a plus.
•Familiarity with Network and Cyber security concepts is a plus.
•Ability to speak and understand Spanish is a plus
•Experience using “Chat” to support customer communications (requires strong written communication skills).

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Customer Service Analyst

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Bridgewater, NJ Customer SupportJob ID 2569

Responsibilities:
Customer service skills like; patience, attentiveness, attention to detail, and clear communication are vital, while basic PC, and network connectivity troubleshooting skills are highly desired. Our customer services desk provides end user support of proprietary business applications and standard (off the shelf) client software. Individuals that demonstrate initiative and self-direction in this fast paced company will find ample professional growth opportunities. Job responsibilities include, but are not limited to the following;

This role is slated to be a 7am – 4pm shift and will require working one weekend day per week. In addition, there will be the occasional requirement to work after hours, weekends and national holiday shift work.

•Monitor and respond to multiple channels of customer communication including chat, email, and phone.
•Entering tickets into a ticketing system, assigning the tickets per a documented schedule or process, and calling technicians as required to support issues.
•Support the following types of calls, questions, or tickets (not all-inclusive):
-IT Desktop Applications (ex. Outlook, Microsoft Office, VPN software)
-IT Infrastructure (ex. telephones, network/internet connectivity)
-Customer Service Requests (ex. password resets, VPN token resets, service questions)
-Application Troubleshooting
•Production and Test environment platform monitoring for alarms and performance issues on systems, applications, databases and network/customer connectivity.
•Manage alarm events and technical application issues – creating, modifying, troubleshooting and closing trouble tickets and routing issues to appropriate teams or vendors to be investigated and provide assistance wherever needed or requested.
•Be able to carefully follow written instruction to execute troubleshooting and feedback when the written instruction requires updates.
•Use critical analytical skills to troubleshoot customer reported incidents which may also include working with other departments to satisfy customer needs.
•Learn and understand all provided training materials associated with the industry, the application, customer service, and related processes/procedure.
•Excellent work ethic, time management, and strong customer focus are key skills required to perform this function successfully.
•Gain a thorough understanding of internal processes and assist as needed

Required Qualifications:

**US Citizenship required**
•BA/BS degree is preferred but not required.
•Minimum 1-2 years of customer service/ account management experience.
•Excellent written and verbal communication skills are a must.
•Any application support experience would be a plus.
•Good writing skills and the ability to author professional correspondence.
•Initiative, critical thinking and good follow through are key characteristics.
•Being a self-starter and an excellent team player is a must.

Additional Skills:
•Familiarity with Linux and Windows Operating Systems is a plus.
•Working knowledge of the ServiceNow ticketing system is a plus.
•Familiarity with Network and Cyber security concepts is a plus.
•Ability to speak and understand Spanish is a plus
•Experience using “Chat” to support customer communications (requires strong written communication skills).

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Operations Engineer

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Bridgewater, NJ Network OperationsJob ID 2560

Responsibilities:
This Operations Engineer position will be responsible for operational and customer care responsibilities towards messaging products within iconectiv and will be contributing to the completion of all operational tasks under the general direction of the manager. Able to handle moderately complex issues independently. Has full hands on experience in messaging related products, monitoring information systems and product operations and scripting. Ensures the effective monitoring of the products and responses to hardware, database, software, and network problems.  Will actively participate on to advance assigned projects from concept, design, development, through launch to market. We are looking for someone that can be a team player and has strong problem-solving, good hands on technical skills and communication skills.
The Operations Engineer shall also schedule and direct activities to resolve software problems related to products in a timely and accurate fashion:
•Work on deployment, maintenance, and support of current and new data center infrastructure including Disaster recovery center.
•Experience in complex troubleshooting and resolve critical or escalated technical issues
•Has familiarity using Wireshark and other protocol analyzers
•Tests, configures and troubleshoot operational and network issues.
•Ability to write simple SQL Queries
•Participates actively in on-call rotations to support customers, which may include occasional after hours, weekends and national holiday shift work.
•Take part in the development of processes and creates documentations, troubleshooting guide for new areas of work or knowledge.
•Have hands on knowledge of Linux/Unix operations system and Databases.        
 
Requirements:
•B.E degree in Computer Science, Electronics or Electrical Engineering in technology and or equivalent work experience
•High proficiency in SQL (Oracle/MySql/MongoDB.), Python, shell scripting is a must, Java knowledge is desirable. 
•2+ years of working in Technical operations, experience is a must
•Monitoring experience in Nagios, Zenoss, Solarwinds or similar is desired.
•Having  hands on experience in configuration management skills to automate repetitive tasks
•Excellent phone and verbal, writing communication skills.  Good communication skills is a must to handle international customers, technical and non-technical staff.
•Excellent work ethics and customer focus
•Initiative, critical thinking and good follow through are key characteristics
•Any experience with Service Now or Jira or similar ticketing system is a plus

Additional Skills:
•Experience with AWS is desired.
•Working knowledge using Elastic search, Kibaana and similar big data platforms is a big plus.
•Fundamental understanding of Internet networking protocols: SMPP, TCP/IP, TLS, DNS, HTTP, SMTP and SOAP protocol is a plus.
•Ops Automation tools (Ansible, Puppet, Chef, etc.): 1 year
•Linux client side and server side technologies: 1 year

 

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Intern - Desktop Support / Systems Administration

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Bridgewater, NJ Corporate ITJob ID 2582

Responsibilities include but are not limited to:
- Installation, configuration, maintenance, and trouble-shooting Windows systems.
- The System Administrator manages, maintains, and updates systems to facilitate the storage, computing, and communication of information based on the company
- Service Level requirements Certifications a plus.

Required Skills:
• Must have a GPA >3.0
• Hands on experience with Windows, Office 365, VPN
• Must be able to lift 50 pounds to install desktop, servers and networking equipment.
• Familiarity with open source tools & packaging, monitoring systems, hardware troubleshoot, tracking, resolution, and routine maintenance with security updates
• Perform installations/patching of operating system, software installation, and system backups
• Data recovery
• Possess great people skills (must be able to interact with other technical groups), and must be able to work independently  

 

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Intern - Network Engineer

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Bridgewater, NJ Network EngineeringJob ID 2581

Responsibilities:
•Network Engineering (Intern) - iconectiv is looking to grow the IT team. Responsibilities include but are not limited to: 
    -Installation, configuration, maintenance, and troubleshooting network and server systems. 
    -Troubleshooting Wi-Fi, switchports and Cat6 cabling
    -Create and maintain network documentation including Visio diagrams and IP details in Excel 

Requirements:
•Must have a GPA >3.0
•Hands on experience with Cisco or Windows or Linux
•Troubleshoot network and server systems. Work with vendors to resolve the issue.
•Must be able to lift equipment to install desktop, servers and networking equipment.
•Familiarity with open source tools & packaging, monitoring systems, hardware troubleshoot, tracking, resolution, and routine maintenance with security updates 
•Perform installations/patching of network appliances, software installation, and system backups
•Possess great people skills (must be able to interact with other technical groups), and must be able to work independently 
•Nice to have: familiarity with OSI model, network design, data centers, IP networks
 

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Contract -Senior Enterprise Engineer (Linux/Windows)

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Bridgewater, NJ Corporate ITJob ID 2503

Position Description:

Contractor position with potential of right to hire
The Enterprise Engineer will be a key member of the iconectiv IT Infrastructure and Operations team, and will be responsible for product strategy, roadmap management of iconectiv's Server Engineering services. The candidate will drive the direction and strategy of all technologies directly impacting iconectiv core infrastructure and business systems.

Responsibilities
• The Sr. Enterprise Engineer (Linux Windows) is responsible for corporate and production design and implementation
• Process requests from internal ticketing system
• Provide 24/7 support for all corporate infrastructure via on-call rotation
• Define enterprise standards and ensure product engineering and lifecycle processes are followed
• Conduct evaluations of current services, looking for prospective enhancements
• Oversee and drive the implementation of enterprise initiatives related to core Infrastructure Services
• Direct and guide junior members of the team
• Advise and present to senior management technology related issues and trends
• Interact with key stakeholders to proactively identity business problems and opportunities that can be addressed with innovative technology solutions
• Translate business requirements into technical requirements
• Partner and work collaboratively with various IT groups to influence future technology decisions

Qualifications/Experience:
• Bachelor’s degree preferred
• 5 years’ experience in infrastructure engineering
• Experienced with Microsoft and Linux based Operating Systems (8+ years minimum)
• Experienced with Active Directory and Group Policy Management (8+ years minimum)
• Experienced with Virtualization technologies such as VMWare (vCenter rand ESXi), RHEL KVM (8+ years minimum)
• Experienced with DNS, DHCP, SMTP and Security Patching (Windows, Linux) services (8+ years minimum)
• Experienced with x86 server hardware (HP/Dell/Cisco UCS) (8+ years minimum)
• Experienced with Backups and Storage technologies (Avamar/DataDomains, Netapp, EMC)
• Strong scripting skills
• MCSA, MCSE or VCP certification is a plus

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