work with us

be part of the team

A professionally challenging and rewarding place to work, we believe our employee’s knowledge, skills and experience are our most valued assets. We offer a competitive and comprehensive package that includes competitive base and incentive pay; medical, dental, life insurance; disability programs; Health Savings Account (HSA) and Flexible Spending Accounts (FSA); Savings/401(k), paid time off; education assistance and training. In addition to our full-time positions, we offer internships for students through our Intern University program and internships for professionals returning to the workforce through our affiliation with the Path Forward organization.

 

We are proud to be an EOE Minorities/Females/Protected Veterans/Disabled employer. The company's status is a VEVRAA Federal Contractor. Request Priority Protected Veteran Referrals. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Applicants have rights under Federal Employment Laws (FMLA, EEO, EPPA)

 

 

accommodations for applicants with disabilities

 

iconectiv is an Equal Employment Opportunity/Affirmative Action Employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online career page due to your disability and need accommodation, you may e-mail us at recruiting@iconectiv.com. Please use "Accommodation Request" as the subject line of your email or call us at 732-699-4414.

 

View All Jobs

Open Positions

Sr. Enterprise Engineer (Linux/Windows)

+
Bridgewater, NJ Corporate ITJob ID 2561

Position Description:
The Enterprise Engineer will be a key member of the iconectiv IT Infrastructure and Operations team, and will be responsible for product strategy, roadmap management of iconectiv's Server Engineering services. The candidate will drive the direction and strategy of all technologies directly impacting iconectiv core infrastructure and business systems. Candidate will have the following responsibilities:
 
Responsibilities:
•The Sr. Enterprise Engineer (Linux Windows) is responsible for corporate and production design and implementation
•Process requests from internal ticketing system
•Provide 24/7 support for all corporate infrastructure via on-call rotation
•Define enterprise standards and ensure product engineering and lifecycle processes are followed
•Conduct evaluations of current services, looking for prospective enhancements 
•Oversee and drive the implementation of enterprise initiatives related to core Infrastructure Services
•Direct and guide junior members of the team
•Advise and present to senior management technology related issues and trends
•Interact with key stakeholders to proactively identity business problems and opportunities that can be addressed with innovative technology solutions
•Translate business requirements into technical requirements
•Partner and work collaboratively with various IT groups to influence future technology decisions

Qualifications/Experience:  
**U.S. Citizenship required**

•Bachelor’s degree preferred
•5 years’ experience in infrastructure engineering
•Experienced with Microsoft and Linux based Operating Systems (8+ years minimum) 
•Experienced with Active Directory and Group Policy Management (8+ years minimum)
•Experienced with Virtualization technologies such as VMWare (vCenter rand ESXi), RHEL KVM  (8+ years minimum)
•Experienced with DNS, DHCP, SMTP and Security Patching (Windows, Linux) services (8+ years minimum)
•Experienced with x86 server hardware (HP/Dell/Cisco UCS) (8+ years minimum) 
•Experienced with Backups and Storage technologies (Avamar/DataDomains, Netapp, EMC)
•Strong scripting skills 
•MCSA, MCSE or VCP certification is a plus
 

View full descriptionApply

Operations Engineer

+
Bridgewater, NJ Network OperationsJob ID 2560

Responsibilities:
This Operations Engineer position will be responsible for operational and customer care responsibilities towards messaging products within iconectiv and will be contributing to the completion of all operational tasks under the general direction of the manager. Able to handle moderately complex issues independently. Has full hands on experience in messaging related products, monitoring information systems and product operations and scripting. Ensures the effective monitoring of the products and responses to hardware, database, software, and network problems.  Will actively participate on to advance assigned projects from concept, design, development, through launch to market. We are looking for someone that can be a team player and has strong problem-solving, good hands on technical skills and communication skills.
The Operations Engineer shall also schedule and direct activities to resolve software problems related to products in a timely and accurate fashion:
•Work on deployment, maintenance, and support of current and new data center infrastructure including Disaster recovery center.
•Experience in complex troubleshooting and resolve critical or escalated technical issues
•Has familiarity using Wireshark and other protocol analyzers
•Tests, configures and troubleshoot operational and network issues.
•Ability to write simple SQL Queries
•Participates actively in on-call rotations to support customers, which may include occasional after hours, weekends and national holiday shift work.
•Take part in the development of processes and creates documentations, troubleshooting guide for new areas of work or knowledge.
•Have hands on knowledge of Linux/Unix operations system and Databases.        
 
Requirements:
•B.E degree in Computer Science, Electronics or Electrical Engineering in technology and or equivalent work experience
•High proficiency in SQL (Oracle/MySql/MongoDB.), Python, shell scripting is a must, Java knowledge is desirable. 
•2+ years of working in Technical operations, experience is a must
•Monitoring experience in Nagios, Zenoss, Solarwinds or similar is desired.
•Having  hands on experience in configuration management skills to automate repetitive tasks
•Excellent phone and verbal, writing communication skills.  Good communication skills is a must to handle international customers, technical and non-technical staff.
•Excellent work ethics and customer focus
•Initiative, critical thinking and good follow through are key characteristics
•Any experience with Service Now or Jira or similar ticketing system is a plus

Additional Skills:
•Experience with AWS is desired.
•Working knowledge using Elastic search, Kibaana and similar big data platforms is a big plus.
•Fundamental understanding of Internet networking protocols: SMPP, TCP/IP, TLS, DNS, HTTP, SMTP and SOAP protocol is a plus.
•Ops Automation tools (Ansible, Puppet, Chef, etc.): 1 year
•Linux client side and server side technologies: 1 year

 

View full descriptionApply

Service Desk Agent II

+
Bridgewater, NJ Customer SupportJob ID 2556

Responsibilities:
Customer service skills such as; patience, attentiveness, attention to detail, and clear communication are vital, while basic PC, and network connectivity troubleshooting skills are highly desired. Our customer services desk provides end user support of proprietary business applications and standard (off the shelf) client software. Individuals that demonstrate initiative and self-direction in this fast paced company will find ample professional growth opportunities. Job responsibilities include, but are not limited to the following;

his role will be a second (3PM – Midnight) or third shift role (11PM – 8AM) and will require working on the weekend, there will be the occasional requirement to work other hours and on national holidays. Opportunities to move into a business-day shift may present themselves in the future.
•Monitor and respond to multiple channels of customer communication including chat, email, and phone.  
•Entering tickets into a ticketing system, assigning the tickets per a documented schedule or process, and calling technicians as required to support issues.
•Support the following types of calls, questions, or tickets (not all-inclusive):
 -IT Desktop Applications (ex. Outlook, Microsoft Office, VPN software)
 -IT Infrastructure (ex. telephones, network/internet connectivity)
 -Customer Service Requests (ex. password resets, VPN token resets, service questions)
 -Application Troubleshooting
•Production and Test environment platform monitoring for alarms and performance issues on systems, applications, databases and network/customer connectivity.
•Manage alarm events and technical application issues – creating, modifying, troubleshooting and closing trouble tickets and routing issues to appropriate teams or vendors to be investigated and provide assistance wherever needed or requested.
•Be able to carefully follow written instruction to execute troubleshooting and feedback when the written instruction requires updates.
•Perform basic system administrator functions such as: alarm detection, correlation and resolution; capture and review error logs, capture and analyze trace data, platform sanity testing, run performance and capacity analysis reports and provide overall system administration assistance whenever needed or requested.
•As alerts are generated, perform basic application troubleshooting per documented procedures.
•Support and execute platform maintenance and testing initiatives.
•Support/Perform Project Tasks, Requirements and other Operations deliverables, as requested.
•Create and socialize procedures for Service Desk and NOC personnel to follow.
•Use critical analytical skills to troubleshoot customer reported incidents which may also include working with other departments to satisfy customer needs.
•Learn and understand all provided training materials associated with the industry, the application, customer service, and related processes/procedure.
•Learn and execute iconcecitv’s Incident Management Process and update Incident Management Process documentation.
•Excellent work ethic, time management, and strong customer focus are key skills required to perform this function successfully.
•Gain a thorough understanding of internal processes and assist as needed

Required Qualifications:

**U.S. Citizenship required**
•BA/BS degree is preferred but not required. 
•Minimum 2 to 3 years of customer service/ account management experience.
•Previous experience in Network or Service Operations Center, technical troubleshooting, customer support, monitoring systems and knowledge of ticket and incident management, resolution and escalation processes.
•Excellent written and verbal communication skills are a must.
•Any application support experience would be a plus. 
•Good writing skills and the ability to author professional correspondence.
•Initiative, critical thinking and good follow through are key characteristics.
•Being a self-starter and an excellent team player is a must.

Additional Skills:
•Familiarity with Linux and Windows Operating Systems is a plus.
•Working knowledge of the ServiceNow ticketing system is a plus.
•Familiarity with Network and Cyber security concepts is a plus.
•Ability to speak and understand Spanish is a plus
•Experience using “Chat” to support customer communications (requires strong written communication skills).

View full descriptionApply

Service Desk Agent II

+
Bridgewater, NJ Customer SupportJob ID 2557

Responsibilities:
Customer service skills such as; patience, attentiveness, attention to detail, and clear communication are vital, while basic PC, and network connectivity troubleshooting skills are highly desired. Our customer services desk provides end user support of proprietary business applications and standard (off the shelf) client software. Individuals that demonstrate initiative and self-direction in this fast paced company will find ample professional growth opportunities. Job responsibilities include, but are not limited to the following;

This role will be a second (3PM – Midnight) or third shift role (11PM – 8AM) and will require working on the weekend, there will be the occasional requirement to work other hours and on national holidays. Opportunities to move into a business-day shift may present themselves in the future.
•Monitor and respond to multiple channels of customer communication including chat, email, and phone.  
•Entering tickets into a ticketing system, assigning the tickets per a documented schedule or process, and calling technicians as required to support issues.
•Support the following types of calls, questions, or tickets (not all-inclusive):
 -IT Desktop Applications (ex. Outlook, Microsoft Office, VPN software)
 -IT Infrastructure (ex. telephones, network/internet connectivity)
 -Customer Service Requests (ex. password resets, VPN token resets, service questions)
 -Application Troubleshooting
•Production and Test environment platform monitoring for alarms and performance issues on systems, applications, databases and network/customer connectivity.
•Manage alarm events and technical application issues – creating, modifying, troubleshooting and closing trouble tickets and routing issues to appropriate teams or vendors to be investigated and provide assistance wherever needed or requested.
•Be able to carefully follow written instruction to execute troubleshooting and feedback when the written instruction requires updates.
•Perform basic system administrator functions such as: alarm detection, correlation and resolution; capture and review error logs, capture and analyze trace data, platform sanity testing, run performance and capacity analysis reports and provide overall system administration assistance whenever needed or requested.
•As alerts are generated, perform basic application troubleshooting per documented procedures.
•Support and execute platform maintenance and testing initiatives.
•Support/Perform Project Tasks, Requirements and other Operations deliverables, as requested.
•Create and socialize procedures for Service Desk and NOC personnel to follow.
•Use critical analytical skills to troubleshoot customer reported incidents which may also include working with other departments to satisfy customer needs.
•Learn and understand all provided training materials associated with the industry, the application, customer service, and related processes/procedure.
•Learn and execute iconcecitv’s Incident Management Process and update Incident Management Process documentation.
•Excellent work ethic, time management, and strong customer focus are key skills required to perform this function successfully.
•Gain a thorough understanding of internal processes and assist as needed

Required Qualifications:

**U.S. Citizenship required**
•BA/BS degree is preferred but not required. 
•Minimum 2 to 3 years of customer service/ account management experience.
•Previous experience in Network or Service Operations Center, technical troubleshooting, customer support, monitoring systems and knowledge of ticket and incident management, resolution and escalation processes.
•Excellent written and verbal communication skills are a must.
•Any application support experience would be a plus. 
•Good writing skills and the ability to author professional correspondence.
•Initiative, critical thinking and good follow through are key characteristics.
•Being a self-starter and an excellent team player is a must.

Additional Skills:
•Familiarity with Linux and Windows Operating Systems is a plus.
•Working knowledge of the ServiceNow ticketing system is a plus.
•Familiarity with Network and Cyber security concepts is a plus.
•Ability to speak and understand Spanish is a plus
•Experience using “Chat” to support customer communications (requires strong written communication skills).

View full descriptionApply

NOC Engineer/Lead

+
Bridgewater, NJ Network EngineeringJob ID 2558

Responsibilities:
Customer service skills like; patience, attentiveness, attention to detail, and clear communication are vital, while basic PC, and network connectivity troubleshooting skills are highly desired. Our customer services desk provides end user support of proprietary business applications and standard (off the shelf) client software. Individuals that demonstrate initiative and self-direction in this fast paced company will find ample professional growth opportunities. Job responsibilities include, but are not limited to the following;

While this role is a third shift role (11PM – 8AM) and will require working on the weekend, there will be the occasional requirement to work other hours and on national holidays.
•Assist the Director in providing Technical Lead responsibilities in the Service Desk and NOC Areas
•Team closely with Network Operations, Server Operations, Security Operations, Application Operations and Customer Service Center to help design, manage, and maintain alerts into the Service Desk area.
•Help write technical procedures that other Service Desk/NOC Team Members will have to follow.
•Work with the Telecom team to create and publish needed reports.
•Scripting Microsoft Flows and Outlook Rules to handle ticketing flows most efficiently into Service Now.
•Monitor and respond to multiple channels of customer communication including chat, email, and phone.  
•Entering tickets into a ticketing system, assigning the tickets per a documented schedule or process, and calling technicians as required to support issues.
•Support the following types of calls, questions, or tickets (not all-inclusive):
 -IT Desktop Applications (ex. Outlook, Microsoft Office, VPN software)
 -IT Infrastructure (ex. telephones, network/internet connectivity)
 -Customer Service Requests (ex. password resets, VPN token resets, service questions)
 -Application Troubleshooting
•Production and Test environment platform monitoring for alarms and performance issues on systems, applications, databases and network/customer connectivity.
•Manage alarm events and technical application issues – creating, modifying, troubleshooting and closing trouble tickets and routing issues to appropriate teams or vendors to be investigated and provide assistance wherever needed or requested.
•Create and maintain training materials for Service Now and Service Desk/NOC procedures
•Be able to carefully follow written instruction to execute troubleshooting and feedback when the written instruction requires updates.
•Perform basic system administrator functions such as: alarm detection, correlation and resolution; capture and review error logs, capture and analyze trace data, platform sanity testing, run performance and capacity analysis reports and provide overall system administration assistance whenever needed or requested.
•Support platform maintenance and testing initiatives.
•Support/Perform Project Tasks, Requirements and other Operations deliverables, as requested.
•Create and socialize procedures for Service Desk and NOC personnel to follow.
•Use critical analytical skills to troubleshoot customer reported incidents which may also include working with other departments to satisfy customer needs.
•Learn and understand all provided training materials associated with the industry, the application, customer service, and related processes/procedure.
•Learn and execute Incident Management process and update Incident Management documentation.
•Excellent work ethic, time management, and strong customer focus are key skills required to perform this function successfully.
•Gain a thorough understanding of internal processes and assist as needed

Required Qualifications:

**U.S. Citizenship required**
•BA/BS degree is preferred but not required. 
•Minimum 2 -3 years of customer service/ account management experience.
•Previous experience in Network or Service Operations Center, technical troubleshooting, customer support, monitoring systems and knowledge of ticket and incident management, resolution and escalation processes.
•Familiarity with Linux and Windows Operating Systems, Networking concepts, and Security Concepts.
•Expert in Outlook Rules
•Knowledgeable in Microsoft Flows.
•Excellent written and verbal communication skills are a must.
•Any application support experience would be a plus. 
•Good writing skills and the ability to author professional correspondence.
•Initiative, critical thinking and good follow through are key characteristics.
•Being a self-starter and an excellent team player is a must.

Additional Skills:
•Working knowledge of the ServiceNow ticketing system is a plus.
•Ability to speak and understand Spanish is a plus.
•Previous Lead or Managerial experience desired but not necessarily required.

View full descriptionApply

Customer Service Analyst

+
Bridgewater, NJ Customer SupportJob ID 2555

Responsibilities:
Customer service skills like; patience, attentiveness, attention to detail, and clear communication are vital, while basic PC, and network connectivity troubleshooting skills are highly desired. Our customer services desk provides end user support of proprietary business applications and standard (off the shelf) client software. Individuals that demonstrate initiative and self-direction in this fast paced company will find ample professional growth opportunities. Job responsibilities include, but are not limited to the following;

This role is slated to be a 7am – 4pm shift and will require working one weekend day per week. In addition, there will be the occasional requirement to work after hours, weekends and national holiday shift work.
•Monitor and respond to multiple channels of customer communication including chat, email, and phone.  
•Entering tickets into a ticketing system, assigning the tickets per a documented schedule or process, and calling technicians as required to support issues.
•Support the following types of calls, questions, or tickets (not all-inclusive):
 -IT Desktop Applications (ex. Outlook, Microsoft Office, VPN software)
 -IT Infrastructure (ex. telephones, network/internet connectivity)
 -Customer Service Requests (ex. password resets, VPN token resets, service questions)
 -Application Troubleshooting
•Production and Test environment platform monitoring for alarms and performance issues on systems, applications, databases and network/customer connectivity.
•Manage alarm events and technical application issues – creating, modifying, troubleshooting and closing trouble tickets and routing issues to appropriate teams or vendors to be investigated and provide assistance wherever needed or requested.
•Be able to carefully follow written instruction to execute troubleshooting and feedback when the written instruction requires updates.
•Use critical analytical skills to troubleshoot customer reported incidents which may also include working with other departments to satisfy customer needs.
•Learn and understand all provided training materials associated with the industry, the application, customer service, and related processes/procedure.
•Excellent work ethic, time management, and strong customer focus are key skills required to perform this function successfully.
•Gain a thorough understanding of internal processes and assist as needed

Required Qualifications:
 **US Citizenship required** 

•BA/BS degree is preferred but not required. 
•Minimum 1-2 years of customer service/ account management experience.
•Excellent written and verbal communication skills are a must.
•Any application support experience would be a plus. 
•Good writing skills and the ability to author professional correspondence.
•Initiative, critical thinking and good follow through are key characteristics.
•Being a self-starter and an excellent team player is a must.

Additional Skills:
•Familiarity with Linux and Windows Operating Systems is a plus.
•Working knowledge of the ServiceNow ticketing system is a plus.
•Familiarity with Network and Cyber security concepts is a plus.
•Ability to speak and understand Spanish is a plus
•Experience using “Chat” to support customer communications (requires strong written communication skills).

View full descriptionApply

Customer Service Analyst

+
Bridgewater, NJ Customer SupportJob ID 2554

Responsibilities:
Customer service skills like; patience, attentiveness, attention to detail, and clear communication are vital, while basic PC, and network connectivity troubleshooting skills are highly desired. Our customer services desk provides end user support of proprietary business applications and standard (off the shelf) client software. Individuals that demonstrate initiative and self-direction in this fast paced company will find ample professional growth opportunities. Job responsibilities include, but are not limited to the following;

This role is slated to be a 7am – 4pm shift and will require working one weekend day per week. In addition, there will be the occasional requirement to work after hours, weekends and national holiday shift work.
•Monitor and respond to multiple channels of customer communication including chat, email, and phone.  
•Entering tickets into a ticketing system, assigning the tickets per a documented schedule or process, and calling technicians as required to support issues.
•Support the following types of calls, questions, or tickets (not all-inclusive):
 -IT Desktop Applications (ex. Outlook, Microsoft Office, VPN software)
 -IT Infrastructure (ex. telephones, network/internet connectivity)
 -Customer Service Requests (ex. password resets, VPN token resets, service questions)
 -Application Troubleshooting
•Production and Test environment platform monitoring for alarms and performance issues on systems, applications, databases and network/customer connectivity.
•Manage alarm events and technical application issues – creating, modifying, troubleshooting and closing trouble tickets and routing issues to appropriate teams or vendors to be investigated and provide assistance wherever needed or requested.
•Be able to carefully follow written instruction to execute troubleshooting and feedback when the written instruction requires updates.
•Use critical analytical skills to troubleshoot customer reported incidents which may also include working with other departments to satisfy customer needs.
•Learn and understand all provided training materials associated with the industry, the application, customer service, and related processes/procedure.
•Excellent work ethic, time management, and strong customer focus are key skills required to perform this function successfully.
•Gain a thorough understanding of internal processes and assist as needed

Required Qualifications:
 **US Citizenship required** 
•BA/BS degree is preferred but not required. 
•Minimum 1-2 years of customer service/ account management experience.
•Excellent written and verbal communication skills are a must.
•Any application support experience would be a plus. 
•Good writing skills and the ability to author professional correspondence.
•Initiative, critical thinking and good follow through are key characteristics.
•Being a self-starter and an excellent team player is a must.

Additional Skills:
•Familiarity with Linux and Windows Operating Systems is a plus.
•Working knowledge of the ServiceNow ticketing system is a plus.
•Familiarity with Network and Cyber security concepts is a plus.
•Ability to speak and understand Spanish is a plus
•Experience using “Chat” to support customer communications (requires strong written communication skills).

View full descriptionApply

Intern - Marketing and Communications

+
Bridgewater, NJ MarketingJob ID 2542

Job Description:
iconectiv is looking for a motivated, professional, and creative intern for the year! You will gain hands-on experience in corporate marketing and work on numerous projects to support the team’s marketing and communications strategy. If you enjoy writing, collaborating with a team and voicing your ideas, this role is perfect for you.

Responsibilities:

Ability to work throughout the year and a minimum of 10 hours per week

•Write internal emails, blog posts and intranet content
•Contribute to marketing collateral, including case studies, brochures, slide decks, market briefs and white papers
•Conduct market research
•Participate in regular meetings related to marketing and communications initiatives
•Update and maintain a central repository of slides to be used by sales, product and executive team members
•Copyedit artwork to ensure consistency and accuracy

Requirements:
•College student with a Communications, Marketing or Journalism major
•Relevant experience in the marketing and communications space, such as on-campus activities, blog and/or previous internships
 

** The internship will be part time during school semesters, hours are flexible based on class schedule can accommodate 40 hours a week during semester breaks***

**Sophomore or Junior preferred due to the length of the internship***

Additional Skills:
•Excellent verbal and written communication skills
•Quick learner and detail oriented
•Strong organizational skills
•Knowledge of current trends and new developments in marketing and communications

View full descriptionApply

Intern - Content Marketing

+
Bridgewater, NJ MarketingJob ID 2550

Job Description:
iconectiv is looking for a motivated, professional, and creative intern for the year! You will gain hands-on experience in corporate marketing and work on numerous projects to support the team’s marketing and communications strategy. If you enjoy writing, collaborating with a team and voicing your ideas, this role is perfect for you.     

Responsibilities:

Ability to work throughout the year and a minimum of 10 hours per week

•Write internal emails, blog posts and intranet content
•Contribute to marketing collateral, including case studies, brochures, slide decks, market briefs and white papers
•Conduct market research
•Participate in regular meetings related to marketing and communications initiatives
•Update and maintain a central repository of slides to be used by sales, product and executive team members
•Copyedit artwork to ensure consistency and accuracy

Requirements:
•College student with a Communications, Marketing or Journalism major
•Relevant experience in the marketing and communications space, such as on-campus activities, blog and/or previous internships   

** The internship will be part time during school semesters, hours are flexible based on class schedule can accommodate 40 hours a week during semester breaks***   

**Sophomore or Junior preferred due to the length of the internship***  

Additional Skills:
•Excellent verbal and written communication skills
•Quick learner and detail oriented
•Strong organizational skills
•Knowledge of current trends and new developments in marketing and communications

 

View full descriptionApply

Data Analyst

+
Bridgewater, NJ Software DevelopmentJob ID 2551

Responsibilities:
•Develop/use Microsoft Access VBA program to analyze and process information
•Develop/use Python tools to gather information from websites
•Research global numbering plan information
•Contact foreign telecom operators and regulatory groups to gather in-country telephone numbering information
•Communicate information in a clear, well-organized and professional manner

Requirements:
•5 or more years of experience in telecommunications
•Strong experience in Python scripting on Linux
•Strong experience using Microsoft Access, Excel, and Word
•Experience in research and information gathering
•Knowledge of international telecom numbering plans a plus
•U.S. Citizen

Additional Skills:
•Bachelor's Degree or higher with focus in computer science or engineering, or equivalent working experience
•Fast learner willing to learn new software technologies
•Outstanding problem solving skills
•Strong communications skills
•Self-starter, with strong sense of ownership
•Independent thinker and team player

View full descriptionApply

Pre-sales Consultant

+
United Kingdom SalesJob ID 2540

Responsibilities:
We are looking for an individual who can support the promotion of iconectiv’s interests in the area of Trusted Communications within EMEA driven by our work in areas including secure verification services for evolving areas such as RCS Business Messaging and anti-spoofing where we are an industry leader working to stop illegal robocalls. In performing this role, the individual must develop strong working relationships with a variety of internal and external stakeholders, including business development, account management, product management, subject matter experts and engineering. The Presales role requires the individual to both support solution development and enable market, business and account development strategies.  Additionally the role will engage with product management and engineering to deliver Voice of Customer feedback and input to product roadmaps.

The individual should be able to articulate and communicate information effectively with diverse audiences. with the ability to translate subject matter terminology into business terms to support product positioning and opportunity development.

Requirements:
The individual will be expected to have the following:
•Familiarity with the challenges facing service providers, and their enterprise customers, to enable and support trusted communications
•Capability to develop and maintain a high level of technical knowledge pertinent to trusted communications
•Ability to position iconectiv products against those of our competitors by highlighting their technical and business value
•Experience in establishing a thought leadership role with prospective customers and industry groups
•Experience in engaging prospective customers to nurture and shape opportunity development via interactions at CxO level through to hands-on technical staff
•Ability to support the sales team in developing and managing Technical and/or Territory Account Plans
•Ability to travel internationally on a regular basis for short periods of time

In addition, the candidate is expected to have:
•Minimum 5+ years of directly related work experience in a vendor, integrator and/or service provider
•Strong communications industry knowledge, including voice & messaging services, security and fraud prevention
•Demonstrative ability to develop and build successful consultative business relationships
•Leadership and decision making skills
•Degree or equivalent experience

View full descriptionApply

Consultant - Operations Engineer

+
Bridgewater, NJ OperationsJob ID 2549

Responsibilities:
* 6 month contract with a potential Right to Hire *   This Operations Engineer position will be responsible for operational and customer care responsibilities towards messaging products within iconectiv and will be contributing to the completion of all operational tasks under the general direction of the manager. Able to handle moderately complex issues related to messaging platform independently. Has full hands on experience in messaging related products, has experience working with anti spam products prior, monitoring information systems and product operations and scripting. Ensures the effective monitoring of the products and responses to hardware, database, software, and network problems.  Will actively participate on to advance assigned projects from concept, design, development, through launch to market. We are looking for someone that can be a team player and has strong problem-solving, good hands on technical skills and communication skills.

The Operations Engineer shall also schedule and direct activities to resolve software problems related to products in a timely and accurate fashion:
•Work on deployment, maintenance, and support of current and new data center infrastructure including Disaster recovery center.
•Experience in complex troubleshooting and resolve critical or escalated technical issues
•Tests, configures and troubleshoot operational and network issues.
•Ability to write simple SQL Queries and has familiarity with anti-spam messaging products.
•Has familiarity using Wireshark and other protocol analyzers
•Participates actively in on-call rotations to support customers, which may include occasional after hours, weekends and national holiday shift work.
•Take part in the development of processes and creates documentations, troubleshooting guide for new areas of work or knowledge.
•Have hands on knowledge of Linux/Unix operations system and Databases.        

Requirements:
•B.E degree in Computer Science, Electronics or Electrical Engineering in technology and or equivalent work experience
•High proficiency in SQL (Oracle/MySql/MongoDB.), Python, shell scripting is a must, Java knowledge is desirable. 
•2+ years of working in Technical operations, experience is a must
•Monitoring experience in Nagios, Zenoss, Solarwinds or similar is desired.
•Having  hands on experience in configuration management skills to automate repetitive tasks
•Excellent phone and verbal, writing communication skills.  Good communication skills is a must to handle international customers, technical and non-technical staff.
•Excellent work ethics and customer focus
•Initiative, critical thinking and good follow through are key characteristics
•Any experience with Service Now or Jira or similar ticketing system is a plus

Additional Skills:
•Experience with AWS is desired.
•Working knowledge using Elastic search, Kibaana and similar big data platforms is a big plus.
•Fundamental understanding of Internet networking protocols: SMPP, TCP/IP, TLS, DNS, HTTP, SMTP and SOAP protocol is a plus.
•Ops Automation tools (Ansible, Puppet, Chef, etc.): 1 year
•Linux client side and server side technologies: 1 year

View full descriptionApply

Consultant - Operations Engineer

+
Bridgewater, NJ OperationsJob ID 2548

Responsibilities:
* 6 month contract with a potential Right to Hire *    This Operations Engineer position will be responsible for operational and customer care responsibilities towards messaging products within iconectiv and will be contributing to the completion of all operational tasks under the general direction of the manager. Able to handle moderately complex issues independently. Has full hands on experience in messaging related products, monitoring information systems and product operations and scripting. Ensures the effective monitoring of the products and responses to hardware, database, software, and network problems.  Will actively participate on to advance assigned projects from concept, design, development, through launch to market. We are looking for someone that can be a team player and has strong problem-solving, good hands on technical skills and communication skills.
The Operations Engineer shall also schedule and direct activities to resolve software problems related to products in a timely and accurate fashion:
•Work on deployment, maintenance, and support of current and new data center infrastructure including Disaster recovery center.
•Experience in complex troubleshooting and resolve critical or escalated technical issues
•Has familiarity using Wireshark and other protocol analyzers
•Tests, configures and troubleshoot operational and network issues.
•Ability to write simple SQL Queries
•Participates actively in on-call rotations to support customers, which may include occasional after hours, weekends and national holiday shift work.
•Take part in the development of processes and creates documentations, troubleshooting guide for new areas of work or knowledge.
•Have hands on knowledge of Linux/Unix operations system and Databases.        

Requirements:
•B.E degree in Computer Science, Electronics or Electrical Engineering in technology and or equivalent work experience
•High proficiency in SQL (Oracle/MySql/MongoDB.), Python, shell scripting is a must, Java knowledge is desirable. 
•2+ years of working in Technical operations, experience is a must
•Monitoring experience in Nagios, Zenoss, Solarwinds or similar is desired.
•Having  hands on experience in configuration management skills to automate repetitive tasks
•Excellent phone and verbal, writing communication skills.  Good communication skills is a must to handle international customers, technical and non-technical staff.
•Excellent work ethics and customer focus
•Initiative, critical thinking and good follow through are key characteristics
•Any experience with Service Now or Jira or similar ticketing system is a plus

Additional Skills:
•Experience with AWS is desired.
•Working knowledge using Elastic search, Kibaana and similar big data platforms is a big plus.
•Fundamental understanding of Internet networking protocols: SMPP, TCP/IP, TLS, DNS, HTTP, SMTP and SOAP protocol is a plus.
•Ops Automation tools (Ansible, Puppet, Chef, etc.): 1 year
•Linux client side and server side technologies: 1 year

 

View full descriptionApply

Enterprise Engineer - (Linux/Windows)

+
Bridgewater, NJ Network OperationsJob ID 2547

Position Description:
The Enterprise Engineer will be a member of the iconectiv IT Infrastructure and Operations team, and will be responsible for product strategy, roadmap management of iconectiv's Server Engineering services. The candidate will drive the direction and strategy of all technologies directly impacting iconectiv core infrastructure and business systems. Candidate will have the following responsibilities:
 
Responsibilities:
•The Enterprise Engineer (Linux Windows) is responsible for corporate and production design and implementation
•Process requests from internal ticketing system
•Provide 24/7 support for all corporate infrastructure via on-call rotation
•Define enterprise standards and ensure product engineering and lifecycle processes are followed
•Conduct evaluations of current services, looking for prospective enhancements
•Oversee and drive the implementation of enterprise initiatives related to core Infrastructure Services
•Direct and guide junior members of the team
•Advise and present to senior management technology related issues and trends
•Interact with key stakeholders to proactively identity business problems and opportunities that can be addressed with innovative technology solutions
•Translate business requirements into technical requirements
•Partner and work collaboratively with various IT groups to influence future technology decisions

Qualifications/Experience:
•Bachelor’s degree preferred
•5 years’ experience in infrastructure engineering
•Experienced with Microsoft and Linux based Operating Systems (5+ years minimum)
•Experienced with Active Directory and Group Policy Management (5+ years minimum)
•Experienced with Virtualization technologies such as VMWare (vCenter rand ESXi), RHEL KVM  (5+ years minimum)
•Experienced with DNS, DHCP, SMTP and Security Patching (Windows, Linux) services (5+ years minimum)
•Experienced with x86 server hardware (HP/Dell/Cisco UCS) (5+ years minimum)
•Experienced with Backups and Storage technologies (Avamar/DataDomains, Netapp, EMC)
•Strong scripting skills
•MCSA, MCSE or VCP certification is a plus 
 
**US Citizenship required**  

View full descriptionApply

Reports Developer (Hyperion/OneStream)

+
Bridgewater, NJ FinanceJob ID 2546

Responsibilities:
• Continue to build out Reporting library based on user-defined requirements.
• Manage operations and day-to-day end-user support of financial reporting platform.
• Ensure smooth month-end close and forecast/outlook cycles through close partnership with Finance and business partners.
• Troubleshooting integration and data issues across various applications to ensure complete and accurate reporting within financial application.
• Proactively monitor and streamline tasks and procedures following company standards
• Participate in system testing, data validations, and stress testing of new enhancements/features
• Create technical documentation, including data flow charts, system diagrams, formulas and methods for solving business problems, incorporating infrastructure requirements and interfaces.
• Update/create end user training documents

Requirements:
• 3 – 5 years of experience in cloud CPM solutions
• Knowledge of NetSuite ERP
• Knowledge of Hyperion or OneStream application architecture and design principles
• Understanding of Hyperion or OneStream data structures and reporting cubes
• Working knowledge in relational database technologies and administration, preferably MS SQL Server and Oracle
• Excellent analytical, design, and organizational skills, with strong critical thinking and problem solving abilities
• Must have a strong desire for process improvement and automation
• Must be able to manage time efficiently with the capacity to handle multiple tasks concurrently under minimal supervision
• Experience with high levels of accountability; demonstrated initiative, innovation, and flexibility
• Excellent verbal, written, and interpersonal skills
• Must be a team player and be able to build consensus with other team members

View full descriptionApply

Senior Program Manager

+
Bridgewater, NJ Program ManagementJob ID 2543

Responsibilities:
iconectiv is managing a series of products related to national and international interconnection data products and services.  This position involves managing moderately complex project from inception to completion, across several product units, matching customer needs with iconectiv resources to achieve project profit objectives.  Responsibilities include project and program management of select contracts within the iconectiv suite, delivering to small and large enterprises, government organizations, consortiums and joint ventures. The contracts will be product deliveries and managed services arrangements, including system deployment, industry testing and integration, data center set-up and operations and help desk.  Required skills include strong project management practices, strong oral and written communications skills, and demonstrated ability to interface with both the customer and internal stakeholders.  The candidate should have knowledge and experience with contract risk management processes and program reviews.  This includes contract compliance tracking, financial assessments and project schedule management.  The customer base is domestic and multinational and the role will likely require domestic and international travel from time to time to manage customer expectations and project implementations.

The Senior Program Manager will support the following services as directed by the Director of iconecitv Service Delivery Management.
•Overseeing implementation efforts of the contract or service
•Serve as customer’s single point of contact for iconecitv during the project plan period
•With the customer, create, define and track major milestones in the project plan, including
 oDevelopment of specifications – interface and work flow
 oProcuring, installing and configuring of third party equipment and software, as needed.
 oAcceptance test development and performance
 oInstallation and deployment of Licensed Software at the main data center and at a chosen disaster recovery/test site, as needed
 oTraining – end user and system operation and maintenance
 oPost deployment customer and contract management for ongoing enhancement and maintenance and support services.
 oOther service activities
•Conduct and attend status meetings with customer’s project Manager at a frequency mutually agreed to by customer and iconectiv.

•Identify and assess capabilities of potential sub-contractors or partners to perform selected project tasks such as data center functions and work with internal iconectiv staff to select and contract and manage subcontractors to ensure they meet the project plans
•Manage budgets, schedules and any personnel selected to work on-site to perform projects tasks
•Develop and execute communication plans with the customer and local partners providing status reports as required
•Identifying and creating opportunities for follow-on work identifying customer needs and developing value propositions and make recommendation to iconectiv sales and account management teams
•Report to internal management status, risks and future direction of active projects.

The role requires working on problems of diverse scope where analysis of data requires evaluation of identifiable factors.  Exercising judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.  Exhibit functional expertise, working on complex problems requiring a high level of ingenuity and creativity gained through years of practical experience.  Frequently contribute to the development of new principles, theories and methods.  Usually self initiated, where work is usually performed independently with minimal direction from manager. May provide technical leadership to less experienced professional staff, as either a generalist or specialist within area of expertise.  Typically requires 6+ years related experience with a BS; 4-6 years experience with an MS.

Requirements:
-Excellent communications skills with customers who are not usually engineers and could include C level executives
-Ability to manage technical, business and sensitive customer issues through clear communications, broad awareness to independently develop resolution paths and manage their execution.
-Direct customer interface for dispute resolution/discussion
-Project management skills to organize, track, refine and execute project activities
-Enough technical experience to understand high-level technical terms and impacts of service and SLA terms, such as system outage, unavailability, etc. and basic system operations terms and behaviors that would result in actions affecting system service.
-Ability to understand customer contracts and project requirements and how to develop plans to meet them
-Problem solving skills
-Working knowledge of Microsoft Excel, Word, PowerPoint software

Additional Skills:
-International program management skills beneficial
-PMI/PMP certification would be a plus, but is not essential.
-Working knowledge of telecommunications, messaging, RCS, numbering and number portability a plus

View full descriptionApply

Director of Account Management

+
US/Remote Account ManagementJob ID 2541

Responsibilities:
•Manage business for a portfolio of accounts and reach the recurring renewals target
•Identify and close new core product sales within those accounts by up-selling and cross-selling
•Interact and coordinate with other sales teams working on the same account
•Develop trusted advisor relationships with key customer stakeholders and executives
•Negotiate contracts and close agreements
•Clearly communicate the progress of initiatives to internal and external stakeholders
•Forecast and track key account metrics
•Assist with challenging client requests or issue escalations as needed

Requirements:
•Proven account management or other sales experience
•Demonstrated ability to communicate, present effectively at all levels of an organization
•Demonstrated experience or relationships with T-Mobile
•Bachelor’s Degree in appropriate field of study or equivalent work experience
•5+ years’ experience selling solutions to Telecom Senior Executive, marketing, planning and operations groups
 

Additional Skills:
•Excellent listening, negotiation and presentation skills
•Excellent verbal and written communications skills
•Familiarity with trusted communications trends such as STIR/SHAKEN and RCS

View full descriptionApply

Product Manager Director

+
Bridgewater, NJ Product ManagementJob ID 2536

Responsibilities:
In today’s ever changing telecommunications market, Trusted Communications is becoming front and center as a requirement for business to consumer engagement.  New government mandates, coupled with service provider desire to keep the consumer ecosystem clean of unwanted and nuisance communications has led to a deepening demand for services to fill this void.  iconectiv is looking for a candidate that will drive the direction for product development, enablement and assist in the completion and execution of the iconectiv Trusted Communications go-to-market strategy. The core focus is also to drive rapid innovation, deliver products to multiple global markets with scale and efficiency, while improving customer experience processes for our offerings supporting service provider’s demand. The ideal candidate will have a solid background in technical product management/development, finance and hardware/software infrastructure, entity verification processes, Voice Calling, and methodologies to prevent robocalling. You will need to understand current market trends driving the Trusted Communications market place and have a good grasp of technologies (including, but not limited to PKI Certificates and their acquisition, SIP Voice Calling & Routing – including applicable network components, STIR/SHAKEN Framework) utilized in the voice and data communications space today. 

As the Trusted Voice Communications Product Manager you will:
•Develop a business cases and manage the associated P&L
•Develop and manage the Trusted Communications - Voice product roadmap, as changes in the market take place
•Assist in the development of Go-To-Market plans
•Assist in the development of the required collateral and target event attendance
•Manage the product development and enhancements working closely with the development organization, making decisions on investment and technology, writing requirements and being able to communicate the product strategy and corporate vision
•Develop strategic partnerships, where and when needed
•Identify potential M&A targets
•Attend customer meetings and work with Sales and program teams to help develop strategies to bring new features to market
•Attend Industry meetings, as applicable to product
•Develop clear and concise value propositions for the products
•Develop pricing model evaluations
•Understand and track the financial performance of the product line
•Work with a wide range of organizations in all aspects of bringing new and existing products into market and actively monitor/track the success of these plans
•Display a collaborative, positive attitude with desire to work in a demanding, fast paced, exciting and dynamic environment
•Exercise the Agile development process to create epics, features and user stories with a cross-organizational team.
•Demonstrate exceptional problem solving skills with unrelenting focus on practical business implications.

Requirements:
•5+ year’s industry experience as a Product Manager with SIP Calling and Telecommunications experience as a requirement
•Have a thorough understanding of current communication network technology and it’s evolution
•Knowledge of IP technology and the industry plans to address emerging opportunities and markets
•Ability to work with various stakeholders and able to build consensus within cross-functional teams
•Demonstrated track record of launching new products and executing successful GTM plans
•Must possess excellent written communication and presentation skills and business acumen
•Up to 50% travel as required by business needs
•Knowledge of SHAKEN/STIR framework is a plus

View full descriptionApply

Sr. Enterprise Engineer (Linux/Windows)

+
Bridgewater, NJ Corporate ITJob ID 2534

Position Description:
The Enterprise Engineer will be a key member of the iconectiv IT Infrastructure and Operations team, and will be responsible for product strategy, roadmap management of iconectiv's Server Engineering services. The candidate will drive the direction and strategy of all technologies directly impacting iconectiv core infrastructure and business systems. Candidate will have the following responsibilities:

Responsibilities:
• The Sr. Enterprise Engineer (Linux Windows) is responsible for corporate and production design and implementation
• Process requests from internal ticketing system
• Provide 24/7 support for all corporate infrastructure via on-call rotation
• Define enterprise standards and ensure product engineering and lifecycle processes are followed
• Conduct evaluations of current services, looking for prospective enhancements
• Oversee and drive the implementation of enterprise initiatives related to core Infrastructure Services
• Direct and guide junior members of the team
• Advise and present to senior management technology related issues and trends
• Interact with key stakeholders to proactively identity business problems and opportunities that can be addressed with innovative technology solutions
• Translate business requirements into technical requirements
• Partner and work collaboratively with various IT groups to influence future technology decisions

Qualifications/Experience:
• Bachelor’s degree preferred
• 5 years’ experience in infrastructure engineering
• Experienced with Microsoft and Linux based Operating Systems (8+ years minimum)
• Experienced with Active Directory and Group Policy Management (8+ years minimum)
• Experienced with Virtualization technologies such as VMWare (vCenter rand ESXi), RHEL KVM (8+ years minimum)
• Experienced with DNS, DHCP, SMTP and Security Patching (Windows, Linux) services (8+ years minimum)
• Experienced with x86 server hardware (HP/Dell/Cisco UCS) (8+ years minimum)
• Experienced with Backups and Storage technologies (Avamar/DataDomains, Netapp, EMC)
• Strong scripting skills
• MCSA, MCSE or VCP certification is a plus

View full descriptionApply

Contractor -Senior Enterprise Engineer (Linux/Windows)

+
Bridgewater, NJ Corporate ITJob ID 2503

Position Description:

Contractor position with potential of right to hire
The Enterprise Engineer will be a key member of the iconectiv IT Infrastructure and Operations team, and will be responsible for product strategy, roadmap management of iconectiv's Server Engineering services. The candidate will drive the direction and strategy of all technologies directly impacting iconectiv core infrastructure and business systems.

Responsibilities
• The Sr. Enterprise Engineer (Linux Windows) is responsible for corporate and production design and implementation
• Process requests from internal ticketing system
• Provide 24/7 support for all corporate infrastructure via on-call rotation
• Define enterprise standards and ensure product engineering and lifecycle processes are followed
• Conduct evaluations of current services, looking for prospective enhancements
• Oversee and drive the implementation of enterprise initiatives related to core Infrastructure Services
• Direct and guide junior members of the team
• Advise and present to senior management technology related issues and trends
• Interact with key stakeholders to proactively identity business problems and opportunities that can be addressed with innovative technology solutions
• Translate business requirements into technical requirements
• Partner and work collaboratively with various IT groups to influence future technology decisions

Qualifications/Experience:
• Bachelor’s degree preferred
• 5 years’ experience in infrastructure engineering
• Experienced with Microsoft and Linux based Operating Systems (8+ years minimum)
• Experienced with Active Directory and Group Policy Management (8+ years minimum)
• Experienced with Virtualization technologies such as VMWare (vCenter rand ESXi), RHEL KVM (8+ years minimum)
• Experienced with DNS, DHCP, SMTP and Security Patching (Windows, Linux) services (8+ years minimum)
• Experienced with x86 server hardware (HP/Dell/Cisco UCS) (8+ years minimum)
• Experienced with Backups and Storage technologies (Avamar/DataDomains, Netapp, EMC)
• Strong scripting skills
• MCSA, MCSE or VCP certification is a plus

View full descriptionApply