In the news

article

Trusted Communications: Predictions for 2021 — and Beyond

In 2020, COVID-19 accelerated digital transformations that were expected to take several years. This article explores three ways that consumer trust in communications will evolve in 2021: mobile numbers will become your ID, the notion of privacy will get even more fluid and businesses can expect to face an identity crisis.
Dec 22, 2020
article

Put It in Writing: How Recruiters Can Create a Connection with Candidates through Short Code Messaging

With 96 percent of Americans owning a mobile phone, human resources professionals are starting to see the benefits of tools like mobile messaging via short codes, chatbots and other forms of automation when it comes to adding an extra layer of personal connection to their recruiting efforts. In this article, iconectiv’s Cliff Holsenbeck explores short code messaging, the less explored channel of communication between recruiters and candidates that can be used to smoothly conduct recruitment conversations.
Dec 22, 2020
article

Mapping Out Your Retail Strategy for the Future: 7 Trends to Consider

Over the last two years, retailers have been exploring the use of text messaging in addition to their email marketing. 2021 is likely to see SMS messaging supersede email messaging as retail’s gold standard for messaging channels. In this article, iconectiv’s Cliff Holsenbeck gives advice for retailers looking to utilize SMS messaging in their retail strategy.
Dec 2, 2020
article

Executive Broadcast, International Verification

As countries implement SHAKEN-based Calling Number Verification Services, for verifying legitimate calls and rebuilding consumer trust in caller ID, the industry needs to consider the impact on international call traffic. To ensure businesses are not disadvantaged, there is a need for authoritative guidelines for international service providers, to ensure the rules for handling their calls are clearly understood. Watch this executive broadcast with leaders in STIR/SHAKEN, here and abroad.
Nov 30, 2020
article

Omni-Channel Verification - Executive Broadcast

Consumer trust in communications must transcend all touch points – from voice to messaging to chatbot interactions. Trust should not be a nice-to-have, it should be an expectation. In this executive broadcast, iconectiv’s CPO Mike O’Brien explores omni-channel verification and how the ecosystem—from technology vendors, service providers, messaging providers, enterprises and regulators—can collaborate to deliver trusted communications.
Nov 25, 2020
article

iconectiv is a Digiday Technology Awards winner

iconectiv’s TruReach Deliver Aerialink has won the 2020 Digiday Technology Award for best mobile marketing platform. This year’s awards winners played foundational roles in enabling media companies and marketers to earn money from their content, reach their audiences and make the most of digital real estate. Aerialink was chosen because it simplifies message creation and delivery while allowing companies to efficiently and cost effectively reach customers with personalized, value-based business text messages.
Nov 17, 2020
article

Secure Telephone Identity Governance Authority Progresses Fight to Mitigate Illegal Robocalling by Welcoming Its 50th Service Provider

As a strong indicator of the industry’s commitment to fighting illegal robocalling, the Secure Telephone Identity Policy Administrator (STI-PA) has registered its 50th authorized service provider (SP). SPs must be approved to secure access to the certificates needed to sign and validate calls to mitigate caller ID spoofing. The addition of a 50th SP takes place with the FCC mandate for service providers to implement more than seven months away.
Nov 11, 2020

Press Releases

Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@iconectiv.com

press release

With New Mandated OTS Switching Process on the Horizon, UK Communications Providers Have Viable Managed Access Provider Option

The United Kingdom’s One Touch Switch (OTS) deadline is 12 September 2024, requiring communications providers (CPs) to comply with specific OTS requirements. As a registered Managed Access Provider with TOTSCo, iconectiv UK Limited offers the necessary flexibility for providers to meet today's residential broadband market demands.
Jun 12, 2024
press release

iconectiv Chief Technology Officer Elected to SIP Forum Board of Directors

Steve Tang, Chief Technology Officer at iconectiv, has joined the Board of Directors of the SIP Forum, showcasing his expertise in trusted communications and iconectiv's dedication to advancing communication services, supporting emerging technologies and combating the misuse of communication networks.
May 16, 2024
press release

Cross Border Call Authentication for Fighting Fraudulent Calls Takes the Stage at CABASE Internet Day

iconectiv's Angelica Ford and Bob Grant will dive into Common Language and Cross Border Call Authentication at CABASE Internet Day, emphasizing the importance of establishing a common language in network interconnection and resolving international calling challenges to uphold trust in Argentina's communications.
May 16, 2024
press release

Today’s Digital Age Calls for Increased Protection of the Phone Number, says iconectiv

In the digital age, phone numbers have become essential components of identity verification. In their new market brief, iconectiv emphasizes the critical need to safeguard phone numbers, offering a digital identity portfolio that helps businesses strengthen security measures and streamline customer verification processes.
May 2, 2024
press release

The Path to 5G Profitability for Data Centers, Towers and Real Estate Companies

A new iconectiv white paper explores how data center operators and commercial real estate companies can use Common Language to build awareness of their fiber, interconnection and tower/site portfolios. iconectiv will showcase Common Language during Connect(X) 2024 in Atlanta on May 14.
Apr 30, 2024
press release

Upcoming Live Webinar Shines Light on Best Practices to Secure the Digital Identity

iconectiv’s Michael O’Brien will discuss the vital role of phone numbers in digital identity verification during the "Securing the Digital Frontier” webinar on April 23, 2024, at 10 a.m. ET. He will cover fraud prevention, regulatory compliance and ensuring trustworthy digital identity signals, highlighting the need for global collaboration.
Apr 23, 2024
press release

How Financial Service Companies Are Using Phone Number Data to Mitigate Fraud

iconectiv's recent case study demonstrates how financial institutions leverage numbering data to enhance security and combat fraud. By identifying recently ported phone numbers through iconectiv's data exchanges, companies can verify phone number accuracy, crucial for identification amidst rising mobile-focused fraud threats.
Apr 22, 2024

Speaking Engagements

Matthew Lear

Matthew Lear

Senior Director of Product Management

Matthew Lear, Senior Director of Product Management at iconectiv, is responsible for overseeing the Trusted Communications portfolio, focused on bringing increased trust in B2C communications in voice, messaging and data. 

With more than 25 years of technology and business leadership in the telecommunications industry, Lear has created product strategies and delivered enterprise and consumer products and solutions to market. Prior to iconectiv, Lear served as Director of Product Management at ZOS Communications, where he developed product strategies and delivered cloud and mobile device solutions focused on location-based services and contextual geo-fencing.

Lear graduated from Stevens Institute of Technology with a Master of Science degree in computer science and received his Bachelor of Science degree in computer science from Rutgers University.

speaking engagement

MEF Leadership Forum + MEET UP

Hosted by MEF and the Canadian Telecommunications Association, the MEF Leadership Forum is being held on July 18 in Toronto, Canada. Matt Lear, iconectiv’s Senior Director of Product Management, joins as a panelist, discussing "One Medium, Many Paths: Differentiating Shortcode, Toll Free + 10 DLC."
Chris Drake

Chris Drake

Chief Technology Officer

Chris Drake, Senior Vice President - Corporate and Business Development, at iconectiv, is responsible for internal and external technology initiatives including emerging opportunities in trusted communications, cybersecurity, mobile content, mobile identity, virtualization and M2M/IoT. 
Drake began his career at Bell Northern Research and has over 25 years in the telecommunications industry. Prior to iconectiv, Chris held executive positions at Neustar, Sonus Networks, Telcordia Technologies as well as other companies.  Drake is also an executive advisor to technology startups and had worked with the Canadian Consulate Tech Accelerator @ NYC for many years. Drake contributes to various GSMA efforts including the Fraud and Security Group, The Networks Group, and the Industry Specification Approving Group. Drake is on the board and executive committee of the Alliance for Telecommunications Industry Solutions (ATIS), chair of the ATIS Technology and Operations Council.  Drake is a longstanding member of the CTIA cybersecurity working group, the Cybersecurity Advisory Board for the Pace University Seidenberg School of Computer Science and Information Systems, and has served on the Industrial Advisory Board for the Security and Software Engineering Research Center (S2ERC) for Georgetown and Ball State Universities through the National Science Foundation. Drake also serves on the FCC federal advisory committee, the North American Numbering Council.

speaking engagement

Are We Ready for a Universal Registry of Known Telephone Numbers?

Join iconectiv’s Chris Drake, Senior Vice President - Corporate and Business Development, on June 12 when he moderates the “Are We Ready for a Universal Registry of Known Telephone Numbers?” webinar panel at KYC Summit 2023.
Alberto Apablaza

Alberto Apablaza

Account Director, LATAM at iconectiv

Alberto Apablaza, Account Director, LATAM at iconectiv, is responsible for the operations and implementation of the Number Portability in Chile and Argentina including managing new initiatives in the region. As a trusted business leader, Apablaza has demonstrated history of working in the Telecommunications Industry from the beginning of his career in Chile and then in South America. He has been involved in the Chile Number Portability from its conception where he led the project program in one of the most prominent carriers in Chile. Apablaza is a Computer Science Engineer with a Master Degree in Management in Technological Entrepreneurships.

speaking engagement

NUMBER PORTABILITY, TELEPHONY: Update and Challenges

Join iconectiv’s Alberto Apablaza, LATAM Account Director, on May 17 as he hosts the NUMBER PORTABILITY, TELEPHONY: Update and Challenges session at Internet Day 2023 in Argentina.
john hayes

John Hayes

Senior Director, iconectiv

John Hayes, Head of Solutions Engineering at iconectiv, is responsible for leading the company’s activities that enable carriers to economically meet their rollout objectives and cost effectively support their service portfolio.

With more than 30 years of experience in telecommunications, Hayes has led engagements to improve network operations for global carriers centered around optimizing new investments, utilization embedded capabilities and leveraging carrier interworking.

He has also advocated the need for carriers to focus on establishing a robust data infrastructure that is consistently used across the business to obtain reliable insights that permit effective operational and capital efficiencies to be realized.

speaking engagement

The 5G playbook – What Do you Need to Deploy 5G?

5G may already be available in most of the U.S., but there are still many small operators that are in the beginning of their 5G transitions.  This panel discussion will talk about the spectrum, regulatory challenges, infrastructure needs and investment requirements to build a 5G network. In addition, it will discuss some of the unknowns that we are still learning about 5G, such as why operators have failed to fully monetize 5G at this point.
Bob Grant

Bob Grant

Principal Product Manager at iconectiv

Bob Grant, Principal Product Manager at iconectiv, is responsible for setting the strategy, roadmap and feature definition for TruOps TRA and TruReach Certify. His role entails working collaboratively across all functions within the organization to ensure strategic and tactical alignment of goals and resources.

Grant has more than 20 years of experience managing products in the telecommunications industry. Before joining iconectiv, Grant served as Channel Operations Director for Avaya.

He holds a Bachelor of Science in computer science from Montclair State University and a Master of Business Administration in international business from Fairleigh Dickinson University.

speaking engagement

Superheroes Unite: Protecting and Defending the Communications Ecosystem

In the ever-expanding telecom universe, there are villains trying to corrupt the communications ecosystem. Fortunately, a legion of Trusted Communication Superheroes—each wielding unique special powers—are laser-focused on keeping people connected, businesses running and commerce flowing by identifying and verifying legitimate callers so that their voice traffic receives the proper authentication and is not inaccurately categorized as potentially suspicious or illegal. Get ready to take your place among the legion of Trusted Communication Superheroes who are mitigating suspicious activity and protecting businesses, communication providers and consumers every day.
Bob Grant

Bob Grant

Principal Product Manager at iconectiv

Bob Grant, Principal Product Manager at iconectiv, is responsible for setting the strategy, roadmap and feature definition for TruOps TRA and TruReach Certify. His role entails working collaboratively across all functions within the organization to ensure strategic and tactical alignment of goals and resources.

Grant has more than 20 years of experience managing products in the telecommunications industry. Before joining iconectiv, Grant served as Channel Operations Director for Avaya.

He holds a Bachelor of Science in computer science from Montclair State University and a Master of Business Administration in international business from Fairleigh Dickinson University.

speaking engagement

Cloud Comms Summit US

The Cloud Comms Summit is the leading and largest vendor-agnostic event for service providers focused on the Cloud Communications industry. Established by Cavell, the summit offers key findings from the latest Cloud Comms Market and Enterprise Insight Research Reports to help you understand the market.
speaking engagement

Not All Numbers Are Created Equal: Finding the Right Messaging Solution for Your Business

The business messaging landscape is constantly changing as new entrants disrupt the ecosystem. Nearly 70% of consumer brand interactions shifted to messaging during the pandemic, and this trend is expected to continue as nearly 65% of the global population send and receive SMS messages.