In the news

article

Legitimate Businesses, Telephone Companies Now Have More Options to Present Verified Caller ID to Consumers

Legitimate businesses that rely on voice calls to reach their customers got a much-needed boost this week following the announcement by the Secure Telephone Identity Governance Authority (STI-GA) that they are expanding how trusted caller information can be established. This APNews.com article discusses how this policy change gives voice service providers that plan to use Delegate Certificates when implementing a STIR/SHAKEN framework the opportunity to have business customers register their telephone numbers with Registered Caller—the nation’s industry-backed centralized telephone number registry.
Jul 26, 2021
article

Legitimate Businesses, Telephone Companies Now Have More Options to Present Verified Caller ID to Consumers

Spam and illegal robocalls have caused consumers to stop answering calls from numbers they don’t recognize. This poses a significant challenge for legitimate businesses trying to reach consumers by phone with important or timely updates and information. This Yahoo! Finance article discusses the latest effort to combat robocalls through the expansion of the SHAKEN protocol, allowing businesses an opportunity to register their numbers through the industry-backed program, Registered Caller. This move is intended to help business connect with customers and restore consumer confidence in consumer calls.
Jul 26, 2021
article

STI-GA Announces Policy Changes to Support Delegate Certificates and Toll-Free

Characterized as a major breakthrough in the conflict with illegal robocalls, the Secure Telephone Identity Governance Authority (STI-GA) announced two policy changes in the SHAKEN ecosystem. The set of first policy changes will allow delegate certificates to be used by third-party callers as well as companies originating calls from toll-free numbers to also provide SHAKEN authentication. The second set of policy changes are designed to authorize Responsible Organizations (Resp Orgs) to access Service Provider Code tokens.
Jul 26, 2021
article

Who is calling and why? T-Mobile enhances caller ID in proof-of-concept

Aiming to boost customer confidence in picking up phone calls from unknown numbers, this Fierce Wireless article discusses how T-Mobile and partners completed a wireless call that used authenticated caller ID and showed details like company branding to provide more information about who was calling and why. The call, which the partners believe to be a first, was completed in partnership with iconectiv, First Orion, CTIA, Everbridge, NetNumber, Numeracle, and Twilio.
Jul 20, 2021
article

Protect Your Customers from One-Ring Scams: Trusted Tools to Fight Fraud

Learn how existing call-blocking analytics can be enhanced with TruNumber Protect to identify calls from high-risk, unallocated number ranges and suspicious premium-rate numbers before they reach customers in this exclusive webinar in partnership with CCA.
Jul 19, 2021
article

T-Mobile US brings rich call data to caller ID for more protection against scammers

T-Mobile US recently announced it has completed what it says is the first wireless call to combine authenticated Caller ID and Rich Call Data (RCD), powered by the STIR/SHAKEN framework and protocols to protect consumers from scammers. The call was performed with a premier group of tech firms, messaging industry stakeholders and voice service providers including iconectiv, First Orion, CTIA, Everbridge, NetNumber, Numeracle, and Twilio. When widely used, RCD will empower consumers with more call information, so they can make the right choices in the moment, stay safe from spam and scammers, and still get important calls.
Jul 19, 2021
article

What would it take to get you to answer your phone again? T-Mo thinks it has an answer

T-Mobile US recently announced a new technology demonstration that builds upon the verification of STIR/SHAKEN and takes it a step further, to affirmatively identify businesses or organizations who are calling so that they can reach their customers. The demo call was conducted in conjunction with a number of partners including CTIA, First Orion, Everbridge, iconectiv, NetNumber, Numeracle, and Twilio.
Jul 19, 2021

Press Releases

Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@iconectiv.com

press release

Going on the offense at MWC Barcelona 2025: tackling fintech fraud in an AI and mobile-first era

iconectiv’s Michael O’Brien joins an expert panel at MWC Barcelona 2025 to tackle the global scam economy. Panelists will explore how cross-border call authentication, industry collaboration, AI and regulatory frameworks can combat fraud in fintech and telecom.
Feb 27, 2025
press release

iconectiv revolutionizes outbound voice communications with new compliance-centric TruOps TRA Telemarketing Data Source (TDS) solution

iconectiv’s new TruOps TRA Telemarketing Data Source (TDS) empowers businesses to enhance call efficiency while ensuring compliance with TCPA regulations. Featuring detailed data insights and seamless integration, TDS optimizes outreach strategies and minimizes costly compliance risks.
Feb 6, 2025
press release

iconectiv UK Limited provides SaaS software platform to b4b Group for the New UK Broadband Switching Mandate

iconectiv UK Limited is partnering with b4b Group to simplify broadband switching under the UK’s new One Touch Switch (OTS) mandate. As a registered Managed Access Provider, iconectiv provides b4b Group seamless solutions to meet Ofcom’s regulatory requirements, enhancing the customer experience.
Nov 12, 2024
press release

STI-GA Executes New Agreements with ATIS and iconectiv to Continue Advancing Industry Robocall Mitigation Efforts

STI-GA renews agreements with ATIS and iconectiv to bolster the U.S. SHAKEN ecosystem and combat illegal robocalls. ATIS continues as call authentication manager, and iconectiv remains the Secure Telephone Identity Policy Administrator, advancing secure and trusted communication.
Nov 7, 2024
press release

iconectiv Confirmed to Continue Serving as U.S. TRS Numbering Administrator

iconectiv has been reappointed by the FCC to continue as the U.S. TRS Numbering Administrator, ensuring seamless call routing for individuals with hearing or speech impairments. This renewal reinforces iconectiv’s commitment to accessible communication for millions across the nation.
Oct 31, 2024
press release

Strengthening Cyber Defenses: iconectiv’s Ongoing Commitment to Secure Communications During Cybersecurity Awareness Month

During Cybersecurity Awareness month, iconectiv reaffirms its commitment to robust security through ongoing assessments, trusted partnerships and certifications like ISO 27001:2022, ensuring businesses stay protected in an ever-evolving digital landscape.
Oct 24, 2024
press release

Expanding Global Access to Argentina’s Porting Data: A New Weapon Against Fraud and Risk

Businesses can now access Argentina’s porting data globally through iconectiv’s new agreement with the Number Portability Committee. This authoritative data empowers companies to enhance fraud prevention, assess risk, and protect customer trust while optimizing business processes.
Oct 7, 2024

Speaking Engagements

Bob Grant

Bob Grant

Principal Product Manager at iconectiv

Bob Grant, Principal Product Manager at iconectiv, is responsible for setting the strategy, roadmap and feature definition for TruOps TRA and TruReach Certify. His role entails working collaboratively across all functions within the organization to ensure strategic and tactical alignment of goals and resources.

Grant has more than 20 years of experience managing products in the telecommunications industry. Before joining iconectiv, Grant served as Channel Operations Director for Avaya.

He holds a Bachelor of Science in computer science from Montclair State University and a Master of Business Administration in international business from Fairleigh Dickinson University.
 

speaking engagement

Empowering Connectivity: iconectiv Attends Broadband Nation Expo 2024 to Drive Seamless and Secure Digital Transformation

Join iconectiv's Bob Grant, Sarah Halko, and JC Ortiz in Washington D.C. from October 9-11, 2024, as we proudly attend Broadband Nation Expo as a bronze sponsor. This premier three-day event unites industry leaders, policymakers and innovators to address the critical challenges of bridging the digital divide and driving broadband innovation.
Alberto

Alberto Apablaza

Account Director, LATAM at iconectiv

Alberto Apablaza is the Director of Account Manager at iconectiv. He is responsible for the operations and implementation of the Number Portability in Chile and Argentina including managing new initiatives in the region. As a trusted business leader, Apablaza has demonstrated history of working in the telecommunications industry from the beginning of his career in Chile and then in South America.

Apablaza is a Computer Science Engineer with a master’s degree in management in Technological Entrepreneurships and more than 20 years of proven experience in the field of telecommunications. He has been involved in the Chile Number Portability from its conception where he led the project program in one of the most prominent carriers in Chile.

speaking engagement

iconectiv at Conecta Chile: Pioneering Connectivity and Innovation in the LATAM Telecom Industry

As proud gold sponsors, join iconectiv’s Shanmugavel Krishnan, Alberto Apablaza and Angie Ford at Conecta Chile from September 9-10, 2024, where we’ll be showcasing our expertise in number portability with solutions like TruNumber Finder and TruNumber Portability Clearinghouse. With a proven track record in supporting the Chilean telecom industry, iconectiv continues to drive innovation and success in the region, offering solutions that empower users and advance the industry.
Bob Grant

Bob Grant

Principal Product Manager at iconectiv

Bob Grant, Principal Product Manager at iconectiv, is responsible for setting the strategy, roadmap and feature definition for TruOps TRA and TruReach Certify. His role entails working collaboratively across all functions within the organization to ensure strategic and tactical alignment of goals and resources. 

Grant has more than 20 years of experience managing products in the telecommunications industry. Before joining iconectiv, Grant served as Channel Operations Director for Avaya. 

He holds a Bachelor of Science in computer science from Montclair State University and a Master of Business Administration in international business from Fairleigh Dickinson University. 

Angie

Angelica Ford

Sr. Account Director

Angelica Ford, Global Senior Account Director at iconectiv, is responsible for the operations and implementation of number portability, number management, Common Language and more in the Latin America Region.

Angelica as a trusted business leader with more than 30 years of experience in telecommunications and sales, she has a demonstrated history of working worldwide. Previously, she worked in numerous management and expansion roles from sales engineering to new business development.

She has a Bachelor’s Degree in Mathematics and Computer Science from Xavier University of Louisiana and a Master’s Degree in Computer Science from Howard University.

speaking engagement

Common Language and Cross Border Authentication at CABASE Internet Day

iconectiv’s Angelica Ford, Global Senior Account Director, and Bob Grant, Principal Product Manager, join other industry leaders at the CABASE Internet Day from May 16-17, 2024, in Buenos Aires, Argentina, to cover Common Language and Cross Border Authentication.
Mike

Michael O'Brien

Executive Vice President, Business Development

Michael O’Brien is Executive Vice President of Business Development at iconectiv. He is responsible for executing on the company’s strategy and driving new pathways of sustainable growth for the company.

An experienced industry veteran, O’Brien has more than 30 years of experience in the mobile communications industry. He most recently served as Group Vice President of Strategy and Corporate Development at Syniverse, where he focused on product and geographic expansion to support the company’s strategic priorities.

O’Brien was recently named one of the Top 25 Most Influential People in the Roaming and Interconnect Industry by Rocco Research. He holds a Bachelor of Computer Science Degree from the University of Virginia, School of Engineering and Applied Sciences.

speaking engagement

VanillaPlus Webinar with iconectiv

iconectiv’s Michael O’Brien, Chief Product Officer, joins the VanillaPlus webinar with iconectiv, “Securing the Digital Frontier: Navigating Challenges and Best Practices in Digital Identity Verification,” on April 23, 2024, at 10 a.m. ET.
David Wilson

David Wilson

Vice President of Global Sales

David Wilson is the Vice President of Global Sales for iconectiv. He is responsible for leading go-to-market, business development and sales efforts. Through his work, enterprise solutions for messaging, compliance and identity verification are supported through the development and execution of sales strategies.

Wilson is an experienced executive in the telecommunications industry with more than 30 years of experience. He previously served as the Executive Director of Numbering Market Management for Telcordia Technologies, where he managed Technical Sales Support and Contract Administrator teams. He led the efforts to define and complete technical and commercial numbering solutions in multiple countries.

Wilson holds a Bachelor of Science degree in Business Administration and Marketing from Notre Dame de Namur University.

speaking engagement

iconectiv Session During UK WISPA Spring 2024 Members Meeting

iconectiv’s David Wilson, Vice President of Global Sales, joins other industry leaders at UK WISPA Spring 2024 Members Meeting on March 20-21, 2024, in Birmingham, UK, for a panel to discuss the UK’s new era of broadband switching.
JC

Juan Carlos Ortiz

Principal for Corporate Business Development

Juan Carlos Ortiz is a Principal for Corporate Business Development at iconectiv. He is responsible for contributing to the continued product evolution within the TruOps platform. Ortiz has 34 years of experience in the Telecommunications sector performing work for customers worldwide. His expertise has focused on the analysis of the financial feasibility and risk profile of new communications service provider programs across a broad spectrum of domain areas. Ortiz holds a master’s degree in Operations Research and Decision Sciences from the New Jersey Institute of Technology and a bachelor’s degree in Industrial Engineering from the University of Puerto Rico. He is a Certified Project Management Professional (PMP) by the Project Management Institute. 

Chris Bain

Chris Bain

Director, Common Language Services

Chris Bain, Director, Common Language Services at iconectiv is responsible for establishing and evolving the industry naming standards that comprise TruOps Common Language. His 40+ years of process automation experience include various aspects of inventory management and service provisioning. Additionally, he contributes to technical forums in support of the industry.

speaking engagement

CCA Webinar with iconectiv

iconectiv is hosting a webinar on October 25, 2023, with CCA featuring Juan Carlos Ortiz and Chris Bain, iconectiv's Principal for Corporate Business Development and Director of Common Language Services . The webinar, "Advancing Connectivity for All with a Common Language," will spotlight iconectiv®'s TruOps™ Common Language® and its role in unlocking connectivity opportunities for all Americans while assisting service providers.
Mike

Michael O'Brien

Executive Vice President, Business Development

Michael O’Brien is Executive Vice President of Corporate Business Development at iconectiv. He is responsible for executing on the company’s strategy and driving new pathways of sustainable growth.

A skilled industry veteran, O’Brien has more than 35 years of experience in the mobile communications industry. Prior to joining iconectiv, he served as Group Vice President of Strategy and Corporate Development at Syniverse, where he focused on product and geographic expansion to support the company’s strategic priorities.

O’Brien was named one of the Top 25 Most Influential People in the Roaming and Interconnect Industry by Rocco Research in 2020. He holds a Bachelor of Computer Science Degree from the University of Virginia, School of Engineering and Applied Sciences.
 

speaking engagement

HIYA State of the Call

iconectiv’s Executive VP, Michael O’Brien, joins other industry leaders at the State of the Call Summit, presented by HIYA, in New York City on October 5, 2023, to discuss call authentication.