The Senior System Administrator role provides system administration maintenance and support for the NPAC  (Number Portability Administration Center) Lab and Production Telecommunications Application Service environments.  The Senior System Administrator is a crucial member of our Operations team and is responsible for overseeing the installation, configuration, maintenance, and troubleshooting of hardware, software, and network systems. 

This position has the following responsibilities:

• Provide system administration maintenance and support for various telecommunication-based service platforms.
• Relevant Oracle and HP hardware experience.
• Install – rack, stack, and cable new equipment hardware builds or equipment replacements in our data centers.
• Perform OS (VMware, Linux, Solaris) equipment installation and configurations for new builds and equipment replacements.
• Perform OS (VMware, Linux, Solaris) and application back-ups for test and production systems.
• Resolution of platform system issues and alarms.
• Trace data collection, log file analysis for network/application/middleware devices; service/system trouble correlation and general problem troubleshooting.
• Incident Management - Perform troubleshooting triage with multiple teams, investigations and mitigation/remediations of trouble tickets.
• Perform post-mortem and root cause analysis for service impacting issues and generate Root Cause Analysis reports.
• Batch job scripting, testing, and implementation.
• Cron jobs and file system maintenance.
• Change Management - Write and test MOPs (Method of Procedures) for common and complex system administration and operations practices.
• Write and execute Operations Acceptance Test Plans and Cases.
• Strictly adhere to standard Methods and Procedures (M&P) and Protocols defined for Operations Center personnel.
• Develop and maintain technical documentation required to support the platform, such as, Operations Design Requirements documents (ODRs) and Runbooks.
• Must be available to work 24 x 7 on-call rotation during off-hours to support the needs of the business:  nights, weekends, and holidays.
• Must be available to work off-hours maintenance activities, as needed and required.
• Must be willing to perform data center support activities on-site, both on and off hours, as needed and required.
   

Recommended Qualifications:

• Bachelor’s degree in technology related field – MIS, Computer Science, Networking, EE, or ME or equivalent experience.
• Demonstrated Solaris, VMware and Linux system administration expertise.
• Minimum of 10 years of relevant working experience.
• Programming:  Proficiency with Linux/Unix Shell Scripting Programming (Python).
• Demonstrated experience with common server applications:   JBOSS, Tomcat, Oracle.
• Communication:   TCP/IP, UDP, TCAP, SNMP, SS7, Networking is a plus.
• Previous operations center experience: technical troubleshooting, customer support, monitoring systems and ticket/incident management, resolution, and escalation processes.
• Knowledge of IT service operations and management. Experience in a customer care and technical support in an IT environment.
• Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines.
• Proficiency with Microsoft Office Applications Suite and SharePoint.
• Ability to communicate with all levels of management.
• Personal Attributes: Must be a Team-player, excellent organizational, writing, and communication skills; customer and quality focused; highly motivated and self-starter; innovative thinker; and able to work independently.
• Familiarity with ITIL standards, Number Portability, Telecommunications is a plus.