Account Management Associate
Responsibilities:
- Review of contracts & detailed application documents
- Validation of data against requirements
- Resolve issues directly; escalate more complex customer issues to team leads
- Work to achieve individual productivity metrics, particularly during periods of high demand
- Interact with internal and external contacts via phone or email in a professional manner
- For new projects, develop and implement detailed processes based upon approved high level Methods and Procedures
- Adjust procedures to meet specific needs while adhering to neutrality guidelines
- Recognize potential improvements in Methods and Procedures and make suggestions to team leader
- Assist in managing annual qualification and renewal processes
- Outreach to customers to foster relationships
Requirements:
- Attention to detail
- Ability to adjust to workflow changes quickly
- Ability to work across organizations to implement processes and support customers
- Comfortable working both independently and in a group setting
- Familiarity and comfort with the Microsoft Office Suite, particularly Excel, Word, and PowerPoint
- Comfortable working in fast-paced environment
- Bachelor’s degree or equivalent work experience of 2+ years
- US Citizenship required
**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person
Additional Skills:
- Excellent verbal and written communications skills.
- Strong interpersonal skills
- 2+ years business experience with desired emphasis on customer service