There are 42M toll-free numbers available today and that continues to grow – especially with the introduction of the new 833 numbers. If managing toll-free numbers was easy, everybody would do it. But it’s not. It’s extraordinarily complicated and growing more so every day. iconectiv TruReach Toll-Free 8MS is a fully supported, cloud-based platform that integrates into existing customer service operations and ensures the efficient management of toll-free numbers.
Nov 22, 2021
In a type of robocall scam known as “wangiri” or one-ring, fraudsters call but hang up after the first ring. When consumers and businesses call back, they don’t realize that it’s a premium telephone number and they are charged a high fee. According to CFCA’s 2019 Fraud Loss Survey, one-ring “wangiri” fraud accounts for more than $1.82B in annual losses.
Oct 14, 2021
With the FCC September 28 mandate upon us, many are wondering what that could mean for inbound calls to the United States.
Oct 7, 2021
It’s no surprise that spam and illegal robocalls have caused consumers to stop answering their calls. Especially when you consider that more than 6.3 billion spoofed calls were made as of March 2021, according to FCC Commissioner Geoffrey Starks, and the fact that $1.8 billion is lost annually due to fraudulent activities, including “wangiri” one-ring scams.
Sep 16, 2021
As part of the Federal Communications Commission’s (FCC) crackdown on illegal robocalls, by June 30, 2021 all U.S. voice service providers must file certifications in the publicly available Robocall Mitigation Database (RMD) to provide detailed information regarding their implementation of the STIR/SHAKEN caller ID authentication framework and/or a robocall mitigation program.
Sep 13, 2021
The Secure Telephone Identity Revisited (STIR) / Signature-based Handling of Asserted information using tokens (SHAKEN) framework gives phone companies the tools needed to cryptographically sign and verify calling parting information to help mitigate illegal robocalls.
Sep 9, 2021