Contract - Technical Customer Service

Bridgewater, NJ
Customer Support
Job ID 2834

6 month contract with potential for FT

Responsibilities:

  • This Engineer position will be responsible for operational and customer care responsibilities towards all iconectiv products and will be contributing to the completion of all operational tasks under the general direction of the manager. Able to handle moderately complex issues independently. Has full hands-on experience in triaging the production support problem for products, has hands on experience monitoring information systems and product operations and scripting. Ensures the effective hands on trouble shooting of the products and responses to hardware, software, and network problems.  Will actively participate on to advance assigned projects from concept, design, development, through launch to market. We are looking for someone that can be a team player and has strong problem-solving, good hands-on technical skills and communication skills.
  • The Customer Support Engineer shall also schedule and direct activities to resolve software problems related to products in a timely and accurate fashion: 
  • •  Experience in complex troubleshooting and resolve critical or escalated technical issues in the production environment.
  • Work on deployment, maintenance, and support of current and new data center infrastructure including Disaster recovery center.
    • Tests, configures and troubleshoot operational and network issues. 
    • Participates actively in on-call rotations to support customers, which may include occasional after hours, weekends and national holiday shift work.
    • Take part in the development of processes and creates documentations, troubleshooting guide for new areas of work or knowledge. 
  • Have extensive hands-on knowledge of Linux/Unix operations system and Databases.  This is a must.
  • Have Extensive hands-on experience and knowledge with able to write SQLs. This is a must.

 

Requirements:

• B.E degree in Computer Science, Electronics or Electrical Engineering in technology and or equivalent work experience 

• High proficiency in SQL (Oracle/MySql/MongoDB.), Python, shell scripting is a must, Java knowledge is desirable.  

• 5+ years of working in Technical operations, experience is a must

• Monitoring experience in Nagios, Zenoss, Solarwinds or similar is desired.

• Having hands on experience in configuration management skills to automate repetitive tasks

• Excellent phone and verbal, writing communication skills.  Good communication skills are a must to handle international customers, technical and non-technical staff.

• Excellent work ethics and customer focus

• Initiative, critical thinking and good follow through are key characteristics 

• Any experience with Service Now or Jira or similar ticketing system is a plus

•  US Citizenship is required.

  

Additional Skills:

•  Experience with AWS is desired.• Working knowledge using Elastic search, Kibaana and similar big data platforms is a big plus.

• Fundamental understanding of Internet networking protocols: TCP/IP, TLS, DNS, HTTP, SMTP and SOAP protocol is a plus.

• Linux client side and server side technologies: 1 year

Technical Customer Service

Bridgewater, NJ
Customer Support
Job ID 2832

Responsibilities:

  • This Engineer position will be responsible for operational and customer care responsibilities towards all iconectiv products and will be contributing to the completion of all operational tasks under the general direction of the manager. Able to handle moderately complex issues independently. Has full hands-on experience in triaging the production support problem for products, has hands on experience monitoring information systems and product operations and scripting. Ensures the effective hands on trouble shooting of the products and responses to hardware, software, and network problems.  Will actively participate on to advance assigned projects from concept, design, development, through launch to market. We are looking for someone that can be a team player and has strong problem-solving, good hands-on technical skills and communication skills.
  • The Customer Support Engineer shall also schedule and direct activities to resolve software problems related to products in a timely and accurate fashion: 
  • •  Experience in complex troubleshooting and resolve critical or escalated technical issues in the production environment.
  • Work on deployment, maintenance, and support of current and new data center infrastructure including Disaster recovery center.
    • Tests, configures and troubleshoot operational and network issues. 
    • Participates actively in on-call rotations to support customers, which may include occasional after hours, weekends and national holiday shift work.
    • Take part in the development of processes and creates documentations, troubleshooting guide for new areas of work or knowledge. 
  • Have extensive hands-on knowledge of Linux/Unix operations system and Databases.  This is a must.
  • Have Extensive hands-on experience and knowledge with able to write SQLs. This is a must.

 

Requirements:

• B.E degree in Computer Science, Electronics or Electrical Engineering in technology and or equivalent work experience 

• High proficiency in SQL (Oracle/MySql/MongoDB.), Python, shell scripting is a must, Java knowledge is desirable.  

• 5+ years of working in Technical operations, experience is a must

• Monitoring experience in Nagios, Zenoss, Solarwinds or similar is desired.

• Having hands on experience in configuration management skills to automate repetitive tasks

• Excellent phone and verbal, writing communication skills.  Good communication skills are a must to handle international customers, technical and non-technical staff.

• Excellent work ethics and customer focus

• Initiative, critical thinking and good follow through are key characteristics 

• Any experience with Service Now or Jira or similar ticketing system is a plus

•  US Citizenship is required.

 

 Additional Skills:

•  Experience with AWS is desired.• Working knowledge using Elastic search, Kibaana and similar big data platforms is a big plus.

• Fundamental understanding of Internet networking protocols: TCP/IP, TLS, DNS, HTTP, SMTP and SOAP protocol is a plus.

• Linux client side and server side technologies: 1 year

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