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the Pulse
iconectiv's blog, the Pulse, features thought leadership pieces and articles about telecommunications industry trends, including fraud prevention, digital identity verification and efficient call routing,providing insights into industry challenges and solutions.

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Press Releases

Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@iconectiv.com

press release

Ensuring Accurate Routing of Calls for Hard of Hearing, those Requiring Speech Communication Assistance

More than 44 million U.S. adults currently have hearing loss and the amount is increasing faster than the population growth rate. As the new provider of the Telecommunications Relay Services Numbering Directory for Internet-based TRS (iTRS) in the U.S., iconectiv is helping to ensure that people with hearing and speech impairments can continue to rely on landline and mobile phones to communicate.
Dec 9, 2019
press release

Consumers pick up the phone when they have trusted information about the businesses calling them

Currently, over 75% of calls are left unanswered when the call comes from an unidentified or unfamiliar number. This is due to the spike in illegal robocalls, which reached 85 billion globally in 2018 – a 325% jump from 2017. The new ATIS-SIP Forum Signature-based Handling of Asserted information using toKENs (SHAKEN) framework will help mitigate illegal robocalls so that consumers can once again trust the calling number displayed on their caller ID.
Dec 4, 2019
press release

Answering the Call: Industry to Share Expertise at SIPNOC 2019

With the industry firmly focused on radically reducing illegal robocalls, experts will gather at SIPNOC 2019 on December 3 to further address this critical issue. With 76% of all unidentified phone calls left unanswered, consumers and enterprises are looking to service providers to ensure that legitimate businesses are getting their calls answered by consumers. As policy administrator for the Calling Number Verification Service and a provider of trusted communications solutions, iconectiv has key speakers at the event including Gary Richenaker, Principal Solutions Architect, and Mary Barnes, Senior Advisor, Industry Solutions.
Nov 19, 2019
press release

Illegal robocalls, NFV implementation and telecom fraud take center stage for iconectiv at MWC Los Angeles

While future 5G service plans and deployment updates can be expected to capture headlines at the upcoming Mobile World Congress in Los Angeles (October 22-24), iconectiv, a trusted, neutral provider of trusted communications platforms and solutions, – will be drawing attention back to some of the key challenges facing service providers and their customers today.
Oct 17, 2019
press release

The promise and peril of network virtualization

Service providers want the technological flexibility, business agility and savings that Network Function Virtualization (NFV) promises, but they’re frustrated by its implementation complexity and cost and the fact that it requires additional work on top of all their other projects and initiatives.
Oct 16, 2019
press release

Experts Gather to Discuss Cybersecurity and Fraud during National Cyber Security Awareness Month

Top minds in the field will gather on October 16 and 17 at an event in New York City to discuss how to ensure that all Americans and businesses have the resources they need to be safer and more secure.
Oct 11, 2019
press release

Putting Trust Back into Communications takes Center Stage at Communications Fraud Conference

Robocalls make up nearly half of all phone calls so frustrated consumers simply don’t answer incoming calls and businesses can’t get through to customers when they need to reach them. At the same time, phone numbers have become the defacto personal identifier for consumers and—if verified— can provide valuable information for companies looking to mitigate risk. As communications security professionals gather at this year’s Communications Fraud Control Association’s (CFCA) annual convention, iconectiv will highlight the role of trusted communications and how the industry is working together to maintain the integrity of the phone number to protect businesses and businesses.
Oct 10, 2019

In the news

article

Is digital ID brokerage a business opportunity for CSPs?

In many forms of digital-era fraud, thieves steal digital identities to pose as legitimate customers and commit crimes like bank account takeover and mobile subscription fraud. Zenkey, a joint communications service provider (CSP) effort providing an alternative to digital identity brokerages, effectively tokenizes the subscriber information operators already hold to protect customers from digital identity theft. In this article from TMForum, Ed Finegold takes a closer look at the potential opportunity for CSPs as digital identity brokers, including an expert perspective from iconectiv’s CTO Chris Drake.
May 19, 2020
article

Executive Webinar: Trusted Communications

The future of messaging frameworks and protocols, beginning with SMS, MMS, and now RCS, lies in the hands of industry collaboration within the solution provider ecosystem. Our CTO Chris Drake joins Keith Lampron, Associate Director of Core Messaging Product Management at Verizon Wireless and Chris Nicoll, Principal Analyst at ACG Research on this executive webinar to share what to expect from RCS for enterprises, consumers and operators.
May 12, 2020
article

Black Swan Solution Guide: SHAKEN / STIR Calling Number Verification & Fraud Alerting

With increases in illegal robocalls, mobile operators have been challenged with maintaining consumer trust as they stop answering calls from unknown numbers. SHAKEN/STIR is the telecom industry’s first step toward reviving trust in telephony and sets the vital framework for how telecoms can deliver identity verification information for enterprises from originating to terminating provider. This briefing on SHAKEN/STIR is available featuring the analysis of two technology leaders at iconectiv, Chris Drake and Gary Richenaker.
May 12, 2020
article

State AGs’ Plea to Help Fight Robocalls During Pandemic

Fraudsters and scammers have been preying on the coronavirus pandemic since March, often asking for money, personal information and claiming to provide health information related to the pandemic. iconectiv, the policy administrator for the FCC-backed initiative SHAKEN aimed at mitigating illegal robocalls, has warned that fraudulent calls may increase in the coming weeks as more government stimulus checks hit the bank accounts of tens of millions of Americans.
May 8, 2020
article

What can Telcos do to restore consumer trust in phone calls and texts?

In this video interview, Chief Technology Officer, Chris Drake and Jeremy Cowan of VanillaPlus tackle the tricky subject of trust. With people fatigued by spam calls and text messages and businesses trying unsuccessfully to legitimately communicate with the consumer, how can Telcos restore confidence in communications?
Apr 30, 2020
article

The Genius is Within: Real Innovation Begins by Listening to the Right Voices

Throughout the nearly four decades Richard Jacowleff has spent in the telecom industry, he’s witnessed and been a part of extraordinary changes, from the breakup of AT&T in 1983 to the ubiquitous use of smartphones. Rising through the ranks from technician to director, executive director, vice president and now president and CEO of iconectiv, he’s always considered himself a builder rather than a manager. Whether putting together brilliant teams or technology solutions, it is a matter of wanting to improve things by doing better and inspiring others to do the same.
Apr 22, 2020
article

Member Spotlight | April 2020

At iconectiv, we are dedicated to helping you navigate the ever-changing communication landscape. New technologies have revolutionized the way brands and consumers connect and engage with one another. This has given rise to unforeseen challenges, such as a rise in illegal robocalling and caller-ID spoofing. As a result, confidence in the communications industry and new technology is declining. Our TruReach platform features four unique products to simplify processes and help you maintain consumer confidence at a time when trust in communications is wavering.
Apr 2, 2020