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the Pulse
iconectiv's blog, the Pulse, features thought leadership pieces and articles about telecommunications industry trends, including fraud prevention, digital identity verification and efficient call routing,providing insights into industry challenges and solutions.

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Press Releases

Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@iconectiv.com

press release

iconectiv Joins the 5G Open Innovation Lab to Accelerate New Enterprise Services

Communications service providers rely on iconectiv® TruOps Common Language® to ensure that their physical and virtual assets in the infrastructure can support new 5G services at scale. Now, iconectiv is bringing that expertise to a new partnership with the 5G Open Innovation Lab, which focuses on fueling the development of new capabilities and services that will transform the enterprise. By joining this global applied innovation ecosystem as a technology partner, iconectiv will work with 5G equipment providers, cloud-service providers, academia, government agencies, communication service providers as well as early- and later-stage start-ups.
Jun 28, 2021
press release

Brand Impact of Consumer Trust in Voice Calls, Text Messages and RCS

Illegal robocalls, SMS spam and “wangiri” one-ring scams are a global scourge that has conditioned consumers to ignore calls and messages from phone numbers they don’t recognize. They also create significant financial losses for businesses, schools, health care providers and other organizations because important alerts, reminders and other notifications go unanswered, requiring multiple follow-ups. Service providers also bear the cost of investigating and resolving customer complaints. In a two-part livestream event, MWC21 attendees can learn how the industry is working to rebuild consumer trust in voice calls and SMS while protecting new technologies such as Rich Communication Services (RCS).
Jun 23, 2021
press release

Protect Your Customers Against Wangiri One-Ring Scams: Understanding and Implementing the FCC Safe Harbor

As part of the Competitive Carriers Association’s “Protect Your Customers from One-Ring Scams: Trusted Tools to Fight Fraud” webinar, iconectiv’s Principal Solutions Engineer, David Estes will explore how iconectiv’s TruNumber Protect gives service providers a simple, seamless and secure way to identify calls from high-risk and unallocated number ranges, and suspicious premium-rate numbers, before they reach customers.
Jun 16, 2021
press release

MWC21 Spotlights How Trusted Communications is Protecting Consumers, Brands and Bottom Lines

One-ring wangiri fraud is a global scourge that’s increased 300 percent over the past few years. Under an FCC Report and Order effective Feb. 12, 2021, U.S. service providers may block calls from telephone numbers that are highly likely to be associated with one-ring robocall scams if they use reasonable analytics in deciding which telephone numbers to block. iconectiv TruNumber Protect gives service providers a cost-effective way to proactively protect their customers by providing essential information for accurately targeting the originators of one-ring and other robocalling scams. At Mobile World Congress, iconectiv will showcase the innovative ways that service providers, regulators, trade associations and other industry stakeholders are successfully mitigating fraud and spam.
Jun 15, 2021
press release

USTelecom Webinar Spotlights Challenges and Opportunities for Rapid 5G Rollouts

iconectiv—along with a guest speaker from IDC—will participate in a USTelecom webinar to discuss the key findings from the latest iconectiv sponsored IDC whitepaper. Presenters will cover topics such as the challenges service providers face in their deployment and support strategies for 5G, the role of a universal structure in the deployment and more.
May 13, 2021
press release

IDC Whitepaper Addresses The Challenges Of Cost-Effectively Deploying 5G At Scale

The greatest challenge communication service providers face is keeping pace with technology advancements – like 5G – that support the rollout of new revenue-generating services in a way that is both profitable and scaleable. One of the main hurdles to achieving this is the deployment, management and interconnection of physical and virtual assets that support these services. To address this challenge, IDC has released a new whitepaper, “Common Language Drives Customer Value for All Network Technology: 5G/MEC and Virtualized Networking,” which discusses how a common naming strategy improves the effectiveness of real-time network operations and key business management functions while also bringing increased awareness when launching and managing new network-based services.
Apr 29, 2021
press release

Best Practices for Building a Secure Foundation for RCS

iconectiv’s Chris Drake and MEF’s Paul Eccles will participate in a virtual event titled, RCS Verified Sender: The Importance of Zero Trust and Reputation to the Business Messaging Ecosystem. During this virtual panel, global industry experts will address the complex world of business messaging and best practices for implementing a sender verification framework.
Mar 17, 2021

In the news

article

How businesses can protect their brands and bottom lines against damage from illegal robocalls

In the latest Help Net Security article, Chris Drake discusses how illegal robocalls are making it difficult for COVID-19 contact tracers to reach people who typically ignore calls from numbers they don’t recognize. Consumers are inundated with so many illegal robocalls that when they see a call from an unfamiliar or unidentified number, they let it drop into voice mail 76 percent of the time. Chris explores how legitimate businesses can leverage STIR/SHAKEN to get their calls authenticated and protect their brands and bottom line.
May 28, 2021
article

Driving Sales Transformation At iconectiv

The team of experts from the Revenue Enablement Institute have identified growth leaders – CXOs – who are at the forefront of defining, enabling, and leading the execution of the 21st Century Commercial Model. Peter Ford, iconectiv’s Executive Vice President of Global Sales, is a veteran sales leader with a reputation for taking a highly disciplined, customer-focused, and results-driven approach to sales. He joined iconectiv in 2018 to accelerate the company’s international strategy and since that time has transformed the sales organization. In this article, Ford shares his transformation journey to drive scalable growth by changing the culture and improving the go to market process.
May 27, 2021
article

Member Spotlight | May, 2021

It is becoming progressively more difficult for contact centers to connect and engage with consumers because of the decline of consumer trust in voice communications—particularly as consumers increasing ignore calls from unknown callers. As an authoritative partner of the global communications industry connecting more than two billion people every day, iconectiv seeks to be a collaborative partner in solving a problem that is impacting PACE members’ businesses, as well as today’s consumers.
May 26, 2021
article

5G and Common Language levels the playing field to new players, creates opportunity, Podcast

In the latest podcast by Telecom Reseller, iconectiv’s Director of Product Management, Sharon Dileo, is joined by Chris Bain, Director, Common Language Services at iconectiv to discuss the recent whitepaper findings and how a common naming strategy improves the effectiveness of real-time network operations and key business management functions while also bringing increased awareness when launching and managing new network-based services.
May 21, 2021
article

Why ‘common language’ could clarify the DSP route through network complexity

In the latest IDC white paper, “Common Language Drives Customer Value for All Network Technology: 5G/MEC and Virtualized Networking,” iconectiv’s Karl Whitelock points out that while Common Language has been used by communications service providers for over 40 years, iconectiv’s TruOps Common Language was established to facilitate the service design and asset tracking needs of the operations and business management processes for prevailing and emerging network connectivity architectures. Additionally, Common Language is expected to play a major role in the evolution and deployment of new facilities-based networks.
Apr 30, 2021
article

IDC Whitepaper Addresses the Challenges of Cost-Effectively Deploying 5G At Scale

Communication service providers face the major challenge of keeping up with the latest technology advancements, such as 5G, that support the rollout of new revenue-generating services in a way that is both profitable and scaleable. Industry analyst firm IDC has released a new whitepaper that addresses this challenge. The whitepaper explains how service providers can achieve business value by maximizing use of a standardized nomenclature and how iconectiv’s TruOps Common Language will play a larger role in the evolution of networks.
Apr 29, 2021
article

A Matter of Trust: Leveraging Short Codes to Bolster Vaccine Communication Efforts

As we move toward nationwide vaccine eligibility, the logistics of helping people schedule and confirm appointments through a process they trust will be crucial. In this Healthcare Business Today article, iconectiv’s Cliff Holsenbeck explores how short codes are an ideal option for providing necessary communications and navigating the logistics of vaccine distribution. Across the country, text messaging has already been implemented as a tool by healthcare and other facilities throughout the pandemic for services like telehealth, virtual care, contact tracing, pre-screening questionnaires and sending updates to loved ones and caretakers.
Apr 8, 2021

Events

event

iconectiv at ITW 2022

iconectiv will join international carriers and messaging providers at ITW 2022 in National Harbor, MD from May 9-12, 2022. iconectiv experts will be on-site to talk about the benefits of iconectiv’s TruReach Toll-Free 8MS solution in ensuring communications connectivity.
event

Telecom Fraud & Risk Management Forum Africa

This event seeks to discover up-to-date methods and strategies in preventing fraud attacks and minimizing revenue leakages. This event will carry the best presentations from the industry top speakers with an insight into the future of preventing telecom fraud.
event

Mobile Carriers Show 22

CCA’s Mobile Carriers Show is the only North American event to focus exclusively on smart strategies, technology innovations, and business opportunities for carriers in this increasingly mobile world. As a result, it brings together more senior decision makers from more carrier organizations than any other tradeshow in the United States. The educational program at MCS 2022, along with its networking opportunities and exhibit hall, will explore technology trends that are changing the way we…
event

Common Interest Group on Routing and Rating Working Group (CIGRR)

iconectiv will host the second quarter Common Interest Group on Routing and Rating (CIGRR) work group session virtually on April 5th – 7th, 2022. This three-day virtual meeting provides an interactive forum for CIGRR to recommend advanced direction to the TruOps Telecom Routing Administration (TRA). TRA is the primary source of numbering, routing, and rating data in support of an intercompany information exchange process for the telecommunications industry. TRA provides data and services for…
event

SIPNOC 2022

iconectiv will be joining operational personnel and engineers from service providers of all sizes at SIPNOC 2022 from March 21-25, 2022 as a platinum sponsor. Whether you’re a contact center operator or government agency, restoring consumer trust and increasing call-answer rates is critical.
event

Common Interest Group on Routing and Rating Working Group (CIGRR)

iconectiv will host the fourth quarter Common Interest Group on Rating and Routing (CIGRR) work group session in Scottsdale, Arizona on October 19th – 21st, 2021. This three-day meeting provides an interactive forum for CIGRR to recommend advanced direction to the TruOps Telecom Routing Administration (TRA). TRA is the primary source of numbering, routing, and rating data in support of an intercompany information exchange process for the telecommunications industry. TRA provides data and…