In the news

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Increasing trust and simplifying verification for voice, text, and data

Today, billions of people are connected across voice, text and data communication channels every single day. Increasing robocalls and sophisticated financial scams amidst legitimate communications make it more difficult for businesses to efficiently reach and serve their consumers. Meanwhile, consumer trust is at risk—even for well-established brands. Read more from Vanilla Plus on how iconectiv is ensuring that consumers and businesses communicate with confidence and at industry scale.
Sep 17, 2020
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Trusted Toll-Free with Text Improves Customer Service

Today, there are 42 million toll-free numbers in use. Even during high-call volume periods, customers trust them for engaging with companies. In this Smart Customer Service article, our Senior Account Director Mike Gilbert explores how toll-free numbers can expand the way customer service teams engage with consumers and how business texting can help strengthen customer relationships and improve customer satisfaction.
Aug 20, 2020
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CIO Leadership: 2020 HMG Live! Philadelphia CIO Executive Leadership Summit Recap: Reimagining the Business and the Future of Work

When the world screeched to a halt in March, a return to work as we knew it still seemed a possibility. But with four months behind us and an undetermined future ahead, it is clear that the nature of work must shift dramatically to adapt to these uncertain times. When asked where work will be conducted as of the fourth quarter of 2020, 75% of CIOs, CISOs and technology executives surveyed by HMG Strategy said they expect most work to continue to be conducted at home, with some percentage…
Aug 19, 2020
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Podcast: Take control of your customer gateway – your 800 number – it is more valuable now than ever!

Some companies may be missing out on an entire generation of customers that can be accessed with a very inexpensive technology enhancement. Matthew Noreen, Senior Account Director at iconectiv speaks to Don Witt of the Channel Daily News, a Telecom Reseller publication, about the value and positioning of the 800 number in today’s business strategy.
Aug 18, 2020
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CIO Exclusive Interview with New iconectiv Chief Product Officer, Michael O’Brien

iconectiv has a strong legacy within the telecom industry of being a trusted, reliable source of information and data and this is what drew Michael O’Brien to the company. He cited spam and robocalling as big challenges affecting consumer trust and his company is positioning itself to help solve these problems and lifting consumer confidence in the process.
Aug 3, 2020
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TMC Announces Recipients of the 2020 Communications Solutions Products of the Year Award

iconectiv’s TruReach Toll-Free 8MS and TruReach Deliver Aerialink have been selected as recipients of the 2020 Communications Solutions Products of the Year Award.
Jul 13, 2020
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iconectiv’s Sharon Oddy and Kim Carter join WICT leadership program

iconectiv has announced that two of its employees have been selected to take part in the Women in Cable Telecommunications’ (WICT) 2020 Rising Leaders Program.
Jul 8, 2020

Press Releases

Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@iconectiv.com

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iconectiv Attends International Telecoms Week

During International Telecoms Week, iconectiv is focused on addressing the mounting challenges across the telecom ecosystem. To protect service providers, businesses and consumers, its arsenal of trusted communications superheroes battles scammers, identifies suspicious callers and organizes mismanaged assets and inventory.
May 16, 2023
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With millions in CapEx at stake for service providers each year, digital transformation and next-generation communication deployments like 5G require a coordinated approach across the ecosystem—and a common language—to succeed.

In a panel at Connect (X), iconectiv’s Head of Solutions Engineering, John Hayes, will join industry experts to discuss the deployment challenges of 5G and what service providers and the larger telecom ecosystem are learning along the way. With his expertise, Hayes will explore how a network is sourced and transitioned and why service providers must have full visibility into the location, assets and capabilities of all available infrastructure and network sites.
May 3, 2023
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With fraud on the rise and mobile phone numbers now acting as individuals’ digital identities, a perfect storm is brewing in the UK

Peter Ford, iconectiv’s Executive Vice President, Information Solutions Business joined the paper’s author, Omnisperience Chief Analyst Teresa Cottam in the latest Trending Tech Podcast, hosted by Jeremy Cowan. During it they discussed this pressing issue as well the latest tech headlines and trends impacting the telecom space.
Apr 26, 2023
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iconectiv use case substantiates how standardized site data maximizes revenue and ROI for companies that own towers and network sites

As service providers roll out new technology (like 5G) and densify their networks, it is critical that they have full visibility into the location, assets and capabilities of all available infrastructure and network sites. Companies that own and operate towers and network sites can help service providers do this—essentially optimizing their network planning and operation—by providing clear and accurate site information using the standardized industry data widely used by the telecom ecosystem.
Apr 25, 2023
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As regulators around the world combat the rise in illegal robocalls, call centers and businesses must adapt in order to get legitimate calls through to consumers

At Conecta Mexico, iconectiv’s Bob Grant will discuss how the global telecom community is working together to protect and defend the communications ecosystem. To learn more about how iconectiv’s services are focused on keeping people connected by verifying legitimate callers, stop by booth #3 on the exhibition floor to talk to our team.
Apr 11, 2023
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New iconectiv use case highlights how streamlined ordering, interconnection and billing can light up wholesale fiber revenues and ROI

As service providers roll out 5G and densify their networks, they are increasingly relinquishing end-to-end ownership and control of their networks by outsourcing links to wholesale fiber providers. A new iconectiv use case explains how wholesale fiber companies can streamline and simplify their interactions with their service provider customers to secure greater market share. Service providers use an industry-standard common language to log and describe their networks. A wholesale fiber company that applies the same standard terminology to their own network elements will instantly improve communication within their own organization—and at a competitive advantage when marketing to service providers.
Apr 6, 2023
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The new opportunity for tower companies in a 5G era

The Network Media Group recently sat down with a panel of experts at Mobile World Congress ‘23 in Barcelona to discuss the role of tower companies in the deployment of 5G. Learn how tower companies are able to partner with telecom service providers to tap into new revenue streams and speed up 5G rollouts.
Apr 4, 2023