In the news

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State AGs’ Plea to Help Fight Robocalls During Pandemic

Fraudsters and scammers have been preying on the coronavirus pandemic since March, often asking for money, personal information and claiming to provide health information related to the pandemic. iconectiv, the policy administrator for the FCC-backed initiative SHAKEN aimed at mitigating illegal robocalls, has warned that fraudulent calls may increase in the coming weeks as more government stimulus checks hit the bank accounts of tens of millions of Americans.
May 8, 2020
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What can Telcos do to restore consumer trust in phone calls and texts?

In this video interview, Chief Technology Officer, Chris Drake and Jeremy Cowan of VanillaPlus tackle the tricky subject of trust. With people fatigued by spam calls and text messages and businesses trying unsuccessfully to legitimately communicate with the consumer, how can Telcos restore confidence in communications?
Apr 30, 2020
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The Genius is Within: Real Innovation Begins by Listening to the Right Voices

Throughout the nearly four decades Richard Jacowleff has spent in the telecom industry, he’s witnessed and been a part of extraordinary changes, from the breakup of AT&T in 1983 to the ubiquitous use of smartphones. Rising through the ranks from technician to director, executive director, vice president and now president and CEO of iconectiv, he’s always considered himself a builder rather than a manager. Whether putting together brilliant teams or technology solutions, it is a matter of wanting to improve things by doing better and inspiring others to do the same.
Apr 22, 2020
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Member Spotlight | April 2020

At iconectiv, we are dedicated to helping you navigate the ever-changing communication landscape. New technologies have revolutionized the way brands and consumers connect and engage with one another. This has given rise to unforeseen challenges, such as a rise in illegal robocalling and caller-ID spoofing. As a result, confidence in the communications industry and new technology is declining. Our TruReach platform features four unique products to simplify processes and help you maintain consumer confidence at a time when trust in communications is wavering.
Apr 2, 2020
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The PKI Guy examines how to end robocalls with Chris Drake of iconectiv

Currently over 75% of calls are left unanswered when it comes from an unidentified or unfamiliar number. This is due to the spike in illegal robocalls. In October 2019, Americans were inundated with more than 2,000 robocalls every second, which is enough to put the annual total over 49 billion. Given this, the situation has progressively gotten worse and people are not trusting that what they see on the caller ID is correct. The SHAKEN/STIR framework aims to verify calling number information between networks.
Mar 31, 2020
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Robocalling faces a new Robocop with US TRACED Act

Robocalling has been an intrusive annoyance to millions of people on a day-to-day basis to the extent that they no longer pick up their phones to calls from outside their contact lists. Fortunately in the US, which saw more than 48 billion robocalls in 2018, regulation has been enacted to stamp out the practice. New legislation, called The Telephone Robocall Abuse Criminal Enforcement and Deterrence Act (TRACED) could see robocallers fined up to US$10,000 per call by the Federal Communications Commission (FCC).
Mar 30, 2020
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Companies face fresh security risks from people working from home

Millions of people are working from home around the world as the coronavirus pandemic spreads and authorities plead for people to stay at home to slow the rate of contagion. Though people staying and working from home helps stop the spread of the virus, it increases the likelihood of companies getting hacked through weaknesses in employees’ home networks and misuse of VPN.
Mar 23, 2020

Press Releases

Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@iconectiv.com

press release

Going on the offense at MWC Barcelona 2025: tackling fintech fraud in an AI and mobile-first era

iconectiv’s Michael O’Brien joins an expert panel at MWC Barcelona 2025 to tackle the global scam economy. Panelists will explore how cross-border call authentication, industry collaboration, AI and regulatory frameworks can combat fraud in fintech and telecom.
Feb 27, 2025
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iconectiv revolutionizes outbound voice communications with new compliance-centric TruOps TRA Telemarketing Data Source (TDS) solution

iconectiv’s new TruOps TRA Telemarketing Data Source (TDS) empowers businesses to enhance call efficiency while ensuring compliance with TCPA regulations. Featuring detailed data insights and seamless integration, TDS optimizes outreach strategies and minimizes costly compliance risks.
Feb 6, 2025
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iconectiv UK Limited provides SaaS software platform to b4b Group for the New UK Broadband Switching Mandate

iconectiv UK Limited is partnering with b4b Group to simplify broadband switching under the UK’s new One Touch Switch (OTS) mandate. As a registered Managed Access Provider, iconectiv provides b4b Group seamless solutions to meet Ofcom’s regulatory requirements, enhancing the customer experience.
Nov 12, 2024
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STI-GA Executes New Agreements with ATIS and iconectiv to Continue Advancing Industry Robocall Mitigation Efforts

STI-GA renews agreements with ATIS and iconectiv to bolster the U.S. SHAKEN ecosystem and combat illegal robocalls. ATIS continues as call authentication manager, and iconectiv remains the Secure Telephone Identity Policy Administrator, advancing secure and trusted communication.
Nov 7, 2024
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iconectiv Confirmed to Continue Serving as U.S. TRS Numbering Administrator

iconectiv has been reappointed by the FCC to continue as the U.S. TRS Numbering Administrator, ensuring seamless call routing for individuals with hearing or speech impairments. This renewal reinforces iconectiv’s commitment to accessible communication for millions across the nation.
Oct 31, 2024
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Strengthening Cyber Defenses: iconectiv’s Ongoing Commitment to Secure Communications During Cybersecurity Awareness Month

During Cybersecurity Awareness month, iconectiv reaffirms its commitment to robust security through ongoing assessments, trusted partnerships and certifications like ISO 27001:2022, ensuring businesses stay protected in an ever-evolving digital landscape.
Oct 24, 2024
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Expanding Global Access to Argentina’s Porting Data: A New Weapon Against Fraud and Risk

Businesses can now access Argentina’s porting data globally through iconectiv’s new agreement with the Number Portability Committee. This authoritative data empowers companies to enhance fraud prevention, assess risk, and protect customer trust while optimizing business processes.
Oct 7, 2024

Speaking Engagements

Bob Grant

Bob Grant

Principal Product Manager at iconectiv

Bob Grant, Principal Product Manager at iconectiv, is responsible for setting the strategy, roadmap and feature definition for TruOps TRA and TruReach Certify. His role entails working collaboratively across all functions within the organization to ensure strategic and tactical alignment of goals and resources.

Grant has more than 20 years of experience managing products in the telecommunications industry. Before joining iconectiv, Grant served as Channel Operations Director for Avaya.

He holds a Bachelor of Science in computer science from Montclair State University and a Master of Business Administration in international business from Fairleigh Dickinson University.
 

speaking engagement

Empowering Connectivity: iconectiv Attends Broadband Nation Expo 2024 to Drive Seamless and Secure Digital Transformation

Join iconectiv's Bob Grant, Sarah Halko, and JC Ortiz in Washington D.C. from October 9-11, 2024, as we proudly attend Broadband Nation Expo as a bronze sponsor. This premier three-day event unites industry leaders, policymakers and innovators to address the critical challenges of bridging the digital divide and driving broadband innovation.
Alberto

Alberto Apablaza

Account Director, LATAM at iconectiv

Alberto Apablaza is the Director of Account Manager at iconectiv. He is responsible for the operations and implementation of the Number Portability in Chile and Argentina including managing new initiatives in the region. As a trusted business leader, Apablaza has demonstrated history of working in the telecommunications industry from the beginning of his career in Chile and then in South America.

Apablaza is a Computer Science Engineer with a master’s degree in management in Technological Entrepreneurships and more than 20 years of proven experience in the field of telecommunications. He has been involved in the Chile Number Portability from its conception where he led the project program in one of the most prominent carriers in Chile.

speaking engagement

iconectiv at Conecta Chile: Pioneering Connectivity and Innovation in the LATAM Telecom Industry

As proud gold sponsors, join iconectiv’s Shanmugavel Krishnan, Alberto Apablaza and Angie Ford at Conecta Chile from September 9-10, 2024, where we’ll be showcasing our expertise in number portability with solutions like TruNumber Finder and TruNumber Portability Clearinghouse. With a proven track record in supporting the Chilean telecom industry, iconectiv continues to drive innovation and success in the region, offering solutions that empower users and advance the industry.
Bob Grant

Bob Grant

Principal Product Manager at iconectiv

Bob Grant, Principal Product Manager at iconectiv, is responsible for setting the strategy, roadmap and feature definition for TruOps TRA and TruReach Certify. His role entails working collaboratively across all functions within the organization to ensure strategic and tactical alignment of goals and resources. 

Grant has more than 20 years of experience managing products in the telecommunications industry. Before joining iconectiv, Grant served as Channel Operations Director for Avaya. 

He holds a Bachelor of Science in computer science from Montclair State University and a Master of Business Administration in international business from Fairleigh Dickinson University. 

Angie

Angelica Ford

Sr. Account Director

Angelica Ford, Global Senior Account Director at iconectiv, is responsible for the operations and implementation of number portability, number management, Common Language and more in the Latin America Region.

Angelica as a trusted business leader with more than 30 years of experience in telecommunications and sales, she has a demonstrated history of working worldwide. Previously, she worked in numerous management and expansion roles from sales engineering to new business development.

She has a Bachelor’s Degree in Mathematics and Computer Science from Xavier University of Louisiana and a Master’s Degree in Computer Science from Howard University.

speaking engagement

Common Language and Cross Border Authentication at CABASE Internet Day

iconectiv’s Angelica Ford, Global Senior Account Director, and Bob Grant, Principal Product Manager, join other industry leaders at the CABASE Internet Day from May 16-17, 2024, in Buenos Aires, Argentina, to cover Common Language and Cross Border Authentication.
Mike

Michael O'Brien

Executive Vice President, Business Development

Michael O’Brien is Executive Vice President of Business Development at iconectiv. He is responsible for executing on the company’s strategy and driving new pathways of sustainable growth for the company.

An experienced industry veteran, O’Brien has more than 30 years of experience in the mobile communications industry. He most recently served as Group Vice President of Strategy and Corporate Development at Syniverse, where he focused on product and geographic expansion to support the company’s strategic priorities.

O’Brien was recently named one of the Top 25 Most Influential People in the Roaming and Interconnect Industry by Rocco Research. He holds a Bachelor of Computer Science Degree from the University of Virginia, School of Engineering and Applied Sciences.

speaking engagement

VanillaPlus Webinar with iconectiv

iconectiv’s Michael O’Brien, Chief Product Officer, joins the VanillaPlus webinar with iconectiv, “Securing the Digital Frontier: Navigating Challenges and Best Practices in Digital Identity Verification,” on April 23, 2024, at 10 a.m. ET.
David Wilson

David Wilson

Vice President of Global Sales

David Wilson is the Vice President of Global Sales for iconectiv. He is responsible for leading go-to-market, business development and sales efforts. Through his work, enterprise solutions for messaging, compliance and identity verification are supported through the development and execution of sales strategies.

Wilson is an experienced executive in the telecommunications industry with more than 30 years of experience. He previously served as the Executive Director of Numbering Market Management for Telcordia Technologies, where he managed Technical Sales Support and Contract Administrator teams. He led the efforts to define and complete technical and commercial numbering solutions in multiple countries.

Wilson holds a Bachelor of Science degree in Business Administration and Marketing from Notre Dame de Namur University.

speaking engagement

iconectiv Session During UK WISPA Spring 2024 Members Meeting

iconectiv’s David Wilson, Vice President of Global Sales, joins other industry leaders at UK WISPA Spring 2024 Members Meeting on March 20-21, 2024, in Birmingham, UK, for a panel to discuss the UK’s new era of broadband switching.
JC

Juan Carlos Ortiz

Principal for Corporate Business Development

Juan Carlos Ortiz is a Principal for Corporate Business Development at iconectiv. He is responsible for contributing to the continued product evolution within the TruOps platform. Ortiz has 34 years of experience in the Telecommunications sector performing work for customers worldwide. His expertise has focused on the analysis of the financial feasibility and risk profile of new communications service provider programs across a broad spectrum of domain areas. Ortiz holds a master’s degree in Operations Research and Decision Sciences from the New Jersey Institute of Technology and a bachelor’s degree in Industrial Engineering from the University of Puerto Rico. He is a Certified Project Management Professional (PMP) by the Project Management Institute. 

Chris Bain

Chris Bain

Director, Common Language Services

Chris Bain, Director, Common Language Services at iconectiv is responsible for establishing and evolving the industry naming standards that comprise TruOps Common Language. His 40+ years of process automation experience include various aspects of inventory management and service provisioning. Additionally, he contributes to technical forums in support of the industry.

speaking engagement

CCA Webinar with iconectiv

iconectiv is hosting a webinar on October 25, 2023, with CCA featuring Juan Carlos Ortiz and Chris Bain, iconectiv's Principal for Corporate Business Development and Director of Common Language Services . The webinar, "Advancing Connectivity for All with a Common Language," will spotlight iconectiv®'s TruOps™ Common Language® and its role in unlocking connectivity opportunities for all Americans while assisting service providers.
Mike

Michael O'Brien

Executive Vice President, Business Development

Michael O’Brien is Executive Vice President of Corporate Business Development at iconectiv. He is responsible for executing on the company’s strategy and driving new pathways of sustainable growth.

A skilled industry veteran, O’Brien has more than 35 years of experience in the mobile communications industry. Prior to joining iconectiv, he served as Group Vice President of Strategy and Corporate Development at Syniverse, where he focused on product and geographic expansion to support the company’s strategic priorities.

O’Brien was named one of the Top 25 Most Influential People in the Roaming and Interconnect Industry by Rocco Research in 2020. He holds a Bachelor of Computer Science Degree from the University of Virginia, School of Engineering and Applied Sciences.
 

speaking engagement

HIYA State of the Call

iconectiv’s Executive VP, Michael O’Brien, joins other industry leaders at the State of the Call Summit, presented by HIYA, in New York City on October 5, 2023, to discuss call authentication.