Eight Years. Billions of Transactions. One Mission.
Eight years ago, iconectiv became the Local Number Portability Administrator (LNPA), and May 25th marks the company's official anniversary in this important role serving the U.S. telecommunications industry.
Serving as the LNPA is a privilege. iconectiv is proud of what its team has achieved for the industry — and even more excited about the road ahead as it continues to innovate on behalf of its customers.
"Number portability is one of those services that works best when it’s imperceptible – when consumers and businesses can switch providers seamlessly, keep their numbers, and never give a second thought to the complex systems making it all possible,” said iconectiv CEO Kathy Timko. “As the LNPA, we recognize the tremendous amount of trust placed in us by carriers, regulators, and the millions of customers they serve every day."
Over the past eight years, iconectiv has achieved several notable milestones. A few highlights stand out:
• Operating with excellence, including regularly exceeding the contractual 99.99% service availability requirement
• Earning high customer satisfaction ratings year after year in its annual survey
• Meeting ever-increasing industry demand for number portability transactions as the telecommunications landscape continues to evolve
• Implemented numerous improvements and new features to enhance the solution
None of this would have been possible without the partnership of customers, the collaboration of industry stakeholders, and the dedication of the iconectiv team.
Eight years in, the company's commitment to excellence is as strong as it was on day one.
Thank you to everyone who has been part of this journey, and for making this new era of connectivity possible.