Responsibilities:

Your role as a NOC I Engineer is to ensure service platform health and integrity through system, application, network, security, and database monitoring. In this position, you will play a crucial role in the Network Security Operations Center (NSOC) by being a key member of the service solution monitoring team. In addition to monitoring, you will be required to provide support to the Customer Service and Operations Engineering teams to assist in troubleshooting service/system issues, collecting system/application/performance data, managing trouble tickets, performing notifications and escalations and system and application sanity testing.

As a NOC I Engineer you will have the following responsibilities:

• Must be available to work 24x7 rotating shifts including day, swing, nights, weekends, and holidays.
• Must be available to perform work on site in one of the data centers – Perform remote hands as needed, replace CRU (customer replacement units) and escort vendors for FRU (field replacement units).
• Production and Test environment application and security (SIEM) platform monitoring for alarms, performance and security issues on systems, applications, databases, and network/customer connectivity.
• Manage alarm events and technical application issues – creating, modifying, troubleshooting, and closing trouble tickets and routing issues to appropriate teams or vendors to be investigated and provide assistance wherever needed or requested.
• Perform assigned daily, weekly, and monthly operations maintenance duties.
• Perform basic system administrator functions such as: alarm detection, correlation, and resolution; capture and review error logs, capture and analyze trace data, platform sanity testing, run performance and capacity analysis reports and provide overall system administration assistance whenever needed or requested.
• Support platform maintenance and testing initiatives.
• Support/Perform Project Tasks, Requirements, and other Operations deliverables, as requested.
• Strictly adhere to standard Methods and Procedures (M&P) and Protocols defined for Operations Center personnel.
• Generate and maintain operational and technical documentation to support the development and/or improvement of all Operations initiatives - M&Ps, Standard Operations Procedures, MoPs, Testing Execution Records, and Technical Administration Guides.
• Mandatory attendance at staff meetings and training seminars.
• Successful completion of NOC Certification Training Curriculum.

Required Qualifications:

• UNIX/Linux/Solaris experience and system administration knowledge.

• Proficiency with Microsoft Office Applications Suite and SharePoint.
• Proficiency with Written and Oral communications and documentation.
• Familiarity with ITIL standards, ServiceNow, Testing, Number Portability, Telecommunications and Networking is a plus.
• Personal Attributes: Must be a Team-player; good organizational, writing, and communication skills; customer and quality focused; highly motivated and self-starter; innovative thinker; and able to work independently.
• Associate degree, college or equivalent experience in technology related field.
• Minimum of 2 years of relevant working experience.
• US Citizenship Required

**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey or Richardson, TX, which is the in-person office location where the employee will report when working in-person

Responsibilities:

This Program Management role will support the Program Management Office (PMO) with ongoing long-term projects and compliance needs. This position will include executing, documenting, and supporting projects and initiatives with near-term deliverables, as well as supporting the execution of contract compliance functions within the Local Number Portability Administration (LNPA).  Engage with various levels in the organization to analyze problems and develop materials for information sharing with cross-organizational teams.

 Key Responsibilities Include:

• Gather and assess data for input into reports to stakeholders, documenting decisions, and tracking action items and project risks.
• Support the monitoring and execution of the organization's overall compliance strategy. 
• Continually evaluate quality artifacts to ensure integrity for audit purposes and for consideration of continual improvement opportunities for review and report with manager support
• Support work with cross-organizational LNPA team members in order fulfill contractual and regulatory audit, compliance and reporting obligations.
• Support internal audit teams to execute and document audit and compliance results and areas for improvements, including presenting results and leading discussions.
• Collaborate with internal groups to set up and execute process measurement and process controls to ensure compliance with Service Level Requirements and Audit and Compliance obligations.
• Support the preparation of audit and compliance reporting updates to senior management.

 Requirements:

• Demonstrated history of successful project coordination and operational support.
• 1-2 years of Program Management experience
• Excellent interpersonal and organizational skills
• Strong oral and written communication skills
• Detail oriented with the ability to multi-task on several projects and assume new responsibilities
• US Citizenship Required
• Bachelor’s degree in a relevant subject area
• Proficient with Microsoft Office products
• US Citizenship Required

**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Additional Skills:

•     Telecom background experience with number portability or number administration is a plus.

Responsibilities:

Responsible for representing iconectiv and its services at various industry forums, in customer engagements, and at various trade events.   Shares knowledge of iconectiv services and products with customers and industry bodies.  Engages with various levels in the iconectiv organization–from the executive management team to the technical team–to analyze problems and to develop solutions and strategies.  Includes supporting existing production systems and services.  

Additionally, responsible for representing industry and customer voices in the decision-making process and overall strategy of iconectiv to develop existing and future products and services.  Responsible for navigating external engagements related to implementation of strategic initiatives. 

Requirements:

• Exceptional customer relations skills and ability to interact with various levels of customer and industry staff 
• Established relationships with or participation in telecom industry forums or associations
• Excellent written and oral communication skills
• Solid collaboration skills and detail oriented
• Ability to interact with all levels of the organization, from technical staff to the CEO 
• Comfortable working in a changing environment with tight schedules and varied assignments
• Proficiency with Microsoft Office products
• Experience in presenting to large groups
• B.S. with 10+ years of experience in carrier operations, telephone number administration, number portability, regulatory, and/or related industry forums and associations 
• Up to 50% travel may be necessary
• U.S. Citizenship Required

Additional Skills:

• Experience working on software systems 
• Background in requirements gathering, analysis, and documentation through working with end users, engineers, and developers
• B.S. in Computer Science or Engineering or equivalent experience a plus

Responsibilities:

The Director of Infrastructure Services is responsible for providing leadership and professional development of a high performing team focused in the iconectiv Operations organization.   Responsibilities include oversight of Data Center Operations, Business Analytics, Operations Quality Assurance and Deployment, Infrastructure and Application Change Management, Operations Tools Development, and ITSM System Administration and vendor management.  This position is also responsible for ensuring the service levels associated with the above infrastructure and services operate at a level acceptable to the business while maintaining cost.   

• Manage the assigned technical team ensuring they understand their roles, responsibilities and KPIs
• Continuously review, adjust and train the assigned technical team to ensure their capabilities remain current and relevant to the underlying infrastructure and services
• Manage and drive the maturity of the key processes associated with Infrastructure Support Services, Data Center Management and Vendor Management.
• Work in conjunction with NOC/SOC and Help Desk management to successfully operate the NPAC while meeting all required SLR requirements
• Provide direction regarding the strategic roadmap for infrastructure and network services
• Actively work with peers and senior management to build and maintain strong, productive working relationships
• Effectively manage the lifecycle of existing infrastructure and network services
• Manage the administration and maintenance of all data center and network infrastructure
• Working with iconectiv Security teams, manage the logical security associated with all data center and network infrastructure including the associated remote business unit components complying with all audit requirements
• Facilitate the relationship with our Data Center partner and the dedicated vendor support team
• Provide the Disaster Recovery services associated with recovering the infrastructure and network services as per agreed recovery timelines
• Manage the service delivery relationship with key vendors ensuring they deliver their respective services at acceptable levels and cost.  
• Effectively manage vendor relationships and support/maintenance contracts and renewals.     
• Work closely with the Corporate Finance teams on the management of associated cost and budget planning.  

Requirements:

• Bachelor’s degree in computer science, information systems, computer engineering or equivalent industry experience
• 12+ years of management or technical leadership experience
• Experience managing external service providers and associated relationships
• Experience developing technology roadmaps
• Experience successfully implementing agreed technology roadmaps
• Experience delivering the right services at the right price in a rapidly changing business environment
• Knowledge of enterprise data center and networking best practices
• Broad industry knowledge of infrastructure and network services trends and directions
• Strong underlying technology understanding with the ability to function as an interpreter of complex infrastructure solutions
• Excellent verbal, written and presentation skills
• Knowledge of personnel processes and procedures
• Strong understanding of the organization’s goals and objectives including key service processes
• Ability to adapt to changing priorities and multiple projects simultaneously
• Strong interpersonal skills including the demonstrated ability to work with executive leadership
• US Citizenship Required

Responsibilities:

Responsible for the requirements, engineering, and design of system usability and associated functionality.  Includes responsibilities for designing user interfaces, documenting related requirements, and critical design decisions related to user interfaces.   Engages with various levels in the organization – from the executive management team to the technical team – to analyze problems and develop solutions.  Includes supporting an existing production system.  

Responsible for organization’s compliance with contractual requirements, including quality checks of reports and maintenance of automation.  Develops materials for information sharing with management team and external parties.  Works with internal organizations to design and enhance processes and procedures across a broad spectrum of disciplines.  

Requirements:

• Systems Analyst experience with focus on User Experience (UX) / Usability Engineering
• Background in requirements gathering, analysis, and documentation through working with end users, engineers, and developers
• Ability to translate input from multiple sources into practical usability, process, and procedural improvements
• Experience designing web-based user interfaces for complex processes and flows
• Solid written and oral communication skills
• Excellent collaboration skills and detail oriented
• Ability to interact with all levels of the organization and with customers
• Comfortable working in a changing environment with tight schedules and varied assignments
• Experience working on software systems
• Proficient with Microsoft Office products
• B.S. in Computer Science, Human-Computer Interaction, Human-Centered Design/Engineering, Engineering, or equivalent with 3+ years of experience as a Systems Analyst, Usability Engineer, or User Experience Designer
• U.S. Citizenship Required

**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Additional Skills:

• Telecom background desired; experience with number portability or number administration is a plus
• Working knowledge of HTML, CSS, JavaScript
• Familiarity with motion/micro-interaction design
• Experience with SQL and Oracle databases desired
• Experience with compliance activities or auditing is a plus

Responsibilities:

Your role as the Security Engineer will include platform Security Monitoring and Analytics; overseeing and performing Security Engineering tasks and functions; and developing and maintaining application security services for lab and production environments, which support number porting services for the NPAC (Number Porting Administration Center). In addition, the candidate will be responsible for securing existing systems and applications; evaluating the security for 3^rd party applications, host systems, development software, devices, and technologies for vulnerabilities; and developing requirements for related security solutions. Candidate must develop a thorough understanding of the solution (platform, application, and processes being developed and implemented) to fully meet the technical requirements of the position. 

In addition, you will have the following responsibilities: 

• Have the capacity to evolve to technical lead for the NPAC Security Operations team
• Maintain highly visible “hands on” profile
• Design and implement a continuous process improvement program for security engineering tasks
• Perform Security Monitoring using SIEM, HIDS and IPS
• Perform Security Incident Response Process (SIRP)
• SIEM rule parsing development and testing
• WAF/Cloud Policy development, implementation, testing and maintenance
• HIDS alert development, testing and implementation
• Perform CCURE System Application Administration, Maintenance and Management
• Manage and Maintain Physical Security Devices – Cameras, NVRs, Card Readers and Door Controller
• Perform Security Threat Vulnerability evaluations and remediations
• Collaborate with, and serve as the technical security representative to other teams as needed to include, but not limited to: Operations, Product Engineering, Quality Assurance, Program Management, and Software Development
• Develop, enhance, and execute documented procedures for security related tasks, and ensure the overall availability of the security infrastructure
• Communicate with the executive team, the business clients and the implementation teams on status, experiences, lessons learned, and on-going needs 

Requirements:

• Bachelors in Computer Science, Information Management Systems and/or Cybersecurity or significant IT and Security work experience (5+ years)
• At least 5 years’ experience in designing, managing, or supporting data center or enterprise security systems and monitoring
• Security and IT certifications are a plus
• Experience with intrusion detection and protection systems, network security, segmentation, and management – SIEM, HIDS and IPS knowledge are a plus
• Knowledge and experience with Linux OS, Solaris OS, Windows OS, and Scripting (Python, etc.)
• Knowledge and experience with IT service and security operations and management
• Superb troubleshooting, problem determination and resolution skills required
• Ability to translate business and regulatory security requirements into product deployment and operational processes
• Experience designing and operating network security systems and controls for medium to large enterprises
• Previous participation in a complete, ground-up product deployment
• Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines
• US Citizenship Required

 Responsibilities:

Customer service skills like; patience, attentiveness, and clear communication are vital, while basic PC, and network connectivity troubleshooting skills are desired. Our customer services desk  provides end user support of proprietary business applications and standard (off the shelf) client software. Individuals that demonstrate initiative and self-direction in this fast paced company will find ample professional growth opportunities. Job responsibilities include, but are not limited to the following;

• Monitor and respond to multiple channels of customer communication including chat, email, and phone.   
• Support the following types of calls, questions, or tickets:
• Customer Service Requests
• Billing inquiries
• Application Troubleshooting
• Data Entry
• Use critical analytical skills to troubleshoot customer reported incidents which may also include working with other departments to satisfy customer needs.
• Actively participate in on-call rotations which may include occasional after hours, weekends and national holiday shift work.
• Learn and understand all provided training materials associated with the industry, the application, customer service, and related processes/procedure.
• Excellent work ethics, time management, and strong customer focus are key skills required to perform this function successfully.
• Gain a full understanding of internal processes and assist as needed

Requirements:

• BA degree is preferred
• Minimum 1-2 years of customer service/ account management experience.
• Experience with full-filling customer porting requests is a big plus.
• Excellent written and verbal communication skills are a must.
• Familiarity with Oracle SQL, Java and UNIX skills preferred.
• Experience using “Chat” to support customer communications (requires strong written communication skills).
• Any application support experience would be a plus.            
• Superior MS Office Skills.
• Good writing skills and the ability to author professional correspondence.
• Initiative, critical thinking and good follow through are key characteristics.
• Any experience with ServiceNow system would be a plus.
• US Citizenship required

**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

 Additional Skills:

• Familiarity with Java Application Middleware; specifically Red Hat Jboss Enterprise Advanced Platform.
• Understanding of Relational Database Management System concepts; especially in the Oracle Database product line.
• Understanding of agile software development principles and knowledge of CA Rally.
• Familiarity with the following languages and technologies: JSON, HTML, JavaScript, Web Services and XML.
• Willingness to work within 8am – 8 pm shift on weekdays and follow rotational on call schedule for weeknights and weekends.

The FP&A Manager plays a critical role in driving financial insight, supporting strategic decision‑making, and ensuring the organization’s financial health. This position partners closely with leadership across departments to analyze performance, forecast future results, and guide resource allocation.

Responsibilities

• External reporting of company results
• Monthly, quarterly and annual results presentations for management
• Forecasting, annual and long-term planning
• Financial modeling of investment opportunities, including impacts of efficiency and optimization assessments
• Oversee financial audits and external reporting, ensuring compliance with regulatory standards, including support to internal and external audit requirements and certifications
• Review and approve Customer contracts to mitigate risk, assess revenue recognition in line with GAAP, and company booking process and guidelines
• Responsible for monthly book close analysis, including through review of accounting transactions and variance to plan and forecast expectations
• Review all vendor expense requests to mitigate risk, ensure favorable terms and drive favorable margin
• Review and approve all hiring to ensure in line with budget and forecast expectations
• Headcount reporting and analytics
• Ensure accuracy and integrity of financial data
• Create desktop procedures as needed and maintain documentation for training, audit reviews and internal communication

Required

• Bachelor’s degree in Finance, Accounting, Economics, or related field
• CPA preferred
• 8+ years of progressive experience in financial analysis or FP&A
• Advanced Excel and financial modeling skills
• Strong analytical, problem‑solving, and communication abilities
• Experience presenting to senior leadership
• US Citizenship required