The Program Manager/Porting Service Analyst is expected to manage SP Number Portability Projects and relationships related to the Mass Porting/SPID Migration projects. The individual must coordinate communications among the service provider and the iconectiv internal stakeholders (e.g. Account Management, Industry relations, Performance and DevOps etc.).

We are looking for someone that can be a team player and has strong problem-solving, good hands on technical and communication skills. This individual must ensure that all requirements, such as service level agreements (SLAs), key performance indicators (KPIs), such as the statement of work (SoW), the contract, and supporting attachments and addenda. 

The right candidate will have a high degree of personal motivation, good leadership capability, a deep understanding of Porting Industry, and a strong personal work ethic. The right candidate will have demonstrated success in negotiating contracts, communicating concerns, enforcing compliance, and resolving issues in a timely, favorable manner. This individual must have a track record of sustaining established relationships while continually improving processes and performance to maximize value. Ideally, the candidate will be a strong negotiator, leading in a team-oriented culture, and a model of influencing peer-group behavior and promoting collaboration regarding service quality and communication. 

Responsibilities:

Required Qualifications: 

Responsibilities:

Your role as a NOC I Engineer is to ensure service platform health and integrity through system, application, network, security, and database monitoring. In this position, you will play a crucial role in the Network Security Operations Center (NSOC) by being a key member of the service solution monitoring team. In addition to monitoring, you will be required to provide support to the Customer Service and Operations Engineering teams to assist in troubleshooting service/system issues, collecting system/application/performance data, managing trouble tickets, performing notifications and escalations and system and application sanity testing.

As a NOC I Engineer you will have the following responsibilities:

• Must be available to work 24x7 rotating shifts including day, swing, nights, weekends, and holidays.
• Must be available to perform work on site in one of the data centers – Perform remote hands as needed, replace CRU (customer replacement units) and escort vendors for FRU (field replacement units).
• Production and Test environment application platform monitoring for alarms and performance issues on systems, applications, databases, and network/customer connectivity.
• Manage alarm events and technical application issues – creating, modifying, troubleshooting, and closing trouble tickets and routing issues to appropriate teams or vendors to be investigated and provide assistance wherever needed or requested.
• Perform assigned daily, weekly, and monthly operations maintenance duties.
• Perform basic system administrator functions such as: alarm detection, correlation, and resolution; capture and review error logs, capture and analyze trace data, platform sanity testing, run performance and capacity analysis reports and provide overall system administration assistance whenever needed or requested.
• Support platform maintenance and testing initiatives.
• Support/Perform Project Tasks, Requirements, and other Operations deliverables, as requested.
• Strictly adhere to standard Methods and Procedures (M&P) and Protocols defined for Operations Center personnel.
• Generate and maintain operational and technical documentation to support the development and/or improvement of all Operations initiatives - M&Ps, Standard Operations Procedures, MoPs, Testing Execution Records, and Technical Administration Guides.
• Mandatory attendance at staff meetings and training seminars.
• Successful completion of NOC Certification Training Curriculum.

Required Qualifications:

• UNIX/Linux/Solaris experience and system administration knowledge.

• Proficiency with Microsoft Office Applications Suite and SharePoint.
• Proficiency with Written and Oral communications and documentation.
• Familiarity with ITIL standards, ServiceNow, Testing, Number Portability, Telecommunications and Networking is a plus.
• Personal Attributes: Must be a Team-player; good organizational, writing, and communication skills; customer and quality focused; highly motivated and self-starter; innovative thinker; and able to work independently.
• Associate degree, college or equivalent experience in technology related field.
• Minimum of 2 years of relevant working experience.
• US Citizenship Required

**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey or Richardson, TX, which is the in-person office location where the employee will report when working in-person

Responsibilities:

This Program Management role will support the Program Management Office (PMO) with ongoing long-term projects and compliance needs. This position will include executing, documenting, and supporting projects and initiatives with near-term deliverables, as well as supporting the execution of contract compliance functions within the Local Number Portability Administration (LNPA).  Engage with various levels in the organization to analyze problems and develop materials for information sharing with cross-organizational teams.

 Key Responsibilities Include:

• Gather and assess data for input into reports to stakeholders, documenting decisions, and tracking action items and project risks.
• Support the monitoring and execution of the organization's overall compliance strategy. 
• Continually evaluate quality artifacts to ensure integrity for audit purposes and for consideration of continual improvement opportunities for review and report with manager support
• Support work with cross-organizational LNPA team members in order fulfill contractual and regulatory audit, compliance and reporting obligations.
• Support internal audit teams to execute and document audit and compliance results and areas for improvements, including presenting results and leading discussions.
• Collaborate with internal groups to set up and execute process measurement and process controls to ensure compliance with Service Level Requirements and Audit and Compliance obligations.
• Support the preparation of audit and compliance reporting updates to senior management.

 Requirements:

• Demonstrated history of successful project coordination and operational support.
• 1-2 years of Program Management experience
• Excellent interpersonal and organizational skills
• Strong oral and written communication skills
• Detail oriented with the ability to multi-task on several projects and assume new responsibilities
• US Citizenship Required
• Bachelor’s degree in a relevant subject area
• Proficient with Microsoft Office products
• US Citizenship Required

**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Additional Skills:

•     Telecom background experience with number portability or number administration is a plus.

Responsibilities:

Responsible for representing iconectiv and its services at various industry forums, in customer engagements, and at various trade events.   Shares knowledge of iconectiv services and products with customers and industry bodies.  Engages with various levels in the iconectiv organization–from the executive management team to the technical team–to analyze problems and to develop solutions and strategies.  Includes supporting existing production systems and services.  

Additionally, responsible for representing industry and customer voices in the decision-making process and overall strategy of iconectiv to develop existing and future products and services.  Responsible for navigating external engagements related to implementation of strategic initiatives. 

Requirements:

• Exceptional customer relations skills and ability to interact with various levels of customer and industry staff 
• Established relationships with or participation in telecom industry forums or associations
• Excellent written and oral communication skills
• Solid collaboration skills and detail oriented
• Ability to interact with all levels of the organization, from technical staff to the CEO 
• Comfortable working in a changing environment with tight schedules and varied assignments
• Proficiency with Microsoft Office products
• Experience in presenting to large groups
• B.S. with 10+ years of experience in carrier operations, telephone number administration, number portability, regulatory, and/or related industry forums and associations 
• Up to 50% travel may be necessary
• U.S. Citizenship Required

Additional Skills:

• Experience working on software systems 
• Background in requirements gathering, analysis, and documentation through working with end users, engineers, and developers
• B.S. in Computer Science or Engineering or equivalent experience a plus

Responsibilities:

Responsible for the requirements, engineering, and design of system usability and associated functionality.  Includes responsibilities for designing user interfaces, documenting related requirements, and critical design decisions related to user interfaces.   Engages with various levels in the organization – from the executive management team to the technical team – to analyze problems and develop solutions.  Includes supporting an existing production system.  

Responsible for organization’s compliance with contractual requirements, including quality checks of reports and maintenance of automation.  Develops materials for information sharing with management team and external parties.  Works with internal organizations to design and enhance processes and procedures across a broad spectrum of disciplines.  

Requirements:

• Systems Analyst experience with focus on User Experience (UX) / Usability Engineering
• Background in requirements gathering, analysis, and documentation through working with end users, engineers, and developers
• Ability to translate input from multiple sources into practical usability, process, and procedural improvements
• Experience designing web-based user interfaces for complex processes and flows
• Solid written and oral communication skills
• Excellent collaboration skills and detail oriented
• Ability to interact with all levels of the organization and with customers
• Comfortable working in a changing environment with tight schedules and varied assignments
• Experience working on software systems
• Proficient with Microsoft Office products
• B.S. in Computer Science, Human-Computer Interaction, Human-Centered Design/Engineering, Engineering, or equivalent with 3+ years of experience as a Systems Analyst, Usability Engineer, or User Experience Designer
• U.S. Citizenship Required

**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Additional Skills:

• Telecom background desired; experience with number portability or number administration is a plus
• Working knowledge of HTML, CSS, JavaScript
• Familiarity with motion/micro-interaction design
• Experience with SQL and Oracle databases desired
• Experience with compliance activities or auditing is a plus

Responsibilities:

Your role as the Security Engineer will include platform Security Monitoring and Analytics; overseeing and performing Security Engineering tasks and functions; and developing and maintaining application security services for lab and production environments, which support number porting services for the NPAC (Number Porting Administration Center). In addition, the candidate will be responsible for securing existing systems and applications; evaluating the security for 3^rd party applications, host systems, development software, devices, and technologies for vulnerabilities; and developing requirements for related security solutions. Candidate must develop a thorough understanding of the solution (platform, application, and processes being developed and implemented) to fully meet the technical requirements of the position. 

In addition, you will have the following responsibilities: 

• Have the capacity to evolve to technical lead for the NPAC Security Operations team
• Maintain highly visible “hands on” profile
• Design and implement a continuous process improvement program for security engineering tasks
• Perform Security Monitoring using SIEM, HIDS and IPS
• Perform Security Incident Response Process (SIRP)
• SIEM rule parsing development and testing
• WAF/Cloud Policy development, implementation, testing and maintenance
• HIDS alert development, testing and implementation
• Perform CCURE System Application Administration, Maintenance and Management
• Manage and Maintain Physical Security Devices – Cameras, NVRs, Card Readers and Door Controller
• Perform Security Threat Vulnerability evaluations and remediations
• Collaborate with, and serve as the technical security representative to other teams as needed to include, but not limited to: Operations, Product Engineering, Quality Assurance, Program Management, and Software Development
• Develop, enhance, and execute documented procedures for security related tasks, and ensure the overall availability of the security infrastructure
• Communicate with the executive team, the business clients and the implementation teams on status, experiences, lessons learned, and on-going needs 

Requirements:

• Bachelors in Computer Science, Information Management Systems and/or Cybersecurity or significant IT and Security work experience (5+ years)
• At least 5 years’ experience in designing, managing, or supporting data center or enterprise security systems and monitoring
• Security and IT certifications are a plus
• Experience with intrusion detection and protection systems, network security, segmentation, and management – SIEM, HIDS and IPS knowledge are a plus
• Knowledge and experience with Linux OS, Solaris OS, Windows OS, and Scripting (Python, etc.)
• Knowledge and experience with IT service and security operations and management
• Superb troubleshooting, problem determination and resolution skills required
• Ability to translate business and regulatory security requirements into product deployment and operational processes
• Experience designing and operating network security systems and controls for medium to large enterprises
• Previous participation in a complete, ground-up product deployment
• Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines
• US Citizenship Required