Responsibilities:

This Program Management role will support the Program Management Office (PMO) with ongoing long-term projects and compliance needs. This position will include executing, documenting, and supporting projects and initiatives with near-term deliverables, as well as supporting the execution of contract compliance functions within the Local Number Portability Administration (LNPA).  Engage with various levels in the organization to analyze problems and develop materials for information sharing with cross-organizational teams.

 Key Responsibilities Include:

• Gather and assess data for input into reports to stakeholders, documenting decisions, and tracking action items and project risks.
• Support the monitoring and execution of the organization's overall compliance strategy. 
• Continually evaluate quality artifacts to ensure integrity for audit purposes and for consideration of continual improvement opportunities for review and report with manager support
• Support work with cross-organizational LNPA team members in order fulfill contractual and regulatory audit, compliance and reporting obligations.
• Support internal audit teams to execute and document audit and compliance results and areas for improvements, including presenting results and leading discussions.
• Collaborate with internal groups to set up and execute process measurement and process controls to ensure compliance with Service Level Requirements and Audit and Compliance obligations.
• Support the preparation of audit and compliance reporting updates to senior management.

 Requirements:

• Demonstrated history of successful project coordination and operational support.
• 1-2 years of Program Management experience
• Excellent interpersonal and organizational skills
• Strong oral and written communication skills
• Detail oriented with the ability to multi-task on several projects and assume new responsibilities
• US Citizenship Required
• Bachelor’s degree in a relevant subject area
• Proficient with Microsoft Office products
• US Citizenship Required

**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Additional Skills:

•     Telecom background experience with number portability or number administration is a plus.

Responsibilities:

Responsible for representing iconectiv and its services at various industry forums, in customer engagements, and at various trade events.   Shares knowledge of iconectiv services and products with customers and industry bodies.  Engages with various levels in the iconectiv organization–from the executive management team to the technical team–to analyze problems and to develop solutions and strategies.  Includes supporting existing production systems and services.  

Additionally, responsible for representing industry and customer voices in the decision-making process and overall strategy of iconectiv to develop existing and future products and services.  Responsible for navigating external engagements related to implementation of strategic initiatives. 

Requirements:

• Exceptional customer relations skills and ability to interact with various levels of customer and industry staff 
• Established relationships with or participation in telecom industry forums or associations
• Excellent written and oral communication skills
• Solid collaboration skills and detail oriented
• Ability to interact with all levels of the organization, from technical staff to the CEO 
• Comfortable working in a changing environment with tight schedules and varied assignments
• Proficiency with Microsoft Office products
• Experience in presenting to large groups
• B.S. with 10+ years of experience in carrier operations, telephone number administration, number portability, regulatory, and/or related industry forums and associations 
• Up to 50% travel may be necessary
• U.S. Citizenship Required

Additional Skills:

• Experience working on software systems 
• Background in requirements gathering, analysis, and documentation through working with end users, engineers, and developers
• B.S. in Computer Science or Engineering or equivalent experience a plus