In the news

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How CSPs can restore consumer trust in communications in 2021 – and beyond

In this Vanilla Plus article, iconectiv’s chief product officer Michael O’Brien discusses how understanding the real perception of consumer trust in communications these days is hard to know exactly because so many factors play into it. Over 76% of consumers no longer answer calls from unfamiliar and unidentified numbers, letting them drop into voice mail instead. Some contact center operators say that outbound call answer rates are down 30%.
Jan 7, 2021
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Trusted Communications: Predictions for 2021 — and Beyond

In 2020, COVID-19 accelerated digital transformations that were expected to take several years. This article explores three ways that consumer trust in communications will evolve in 2021: mobile numbers will become your ID, the notion of privacy will get even more fluid and businesses can expect to face an identity crisis.
Dec 22, 2020
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Put It in Writing: How Recruiters Can Create a Connection with Candidates through Short Code Messaging

With 96 percent of Americans owning a mobile phone, human resources professionals are starting to see the benefits of tools like mobile messaging via short codes, chatbots and other forms of automation when it comes to adding an extra layer of personal connection to their recruiting efforts. In this article, iconectiv’s Cliff Holsenbeck explores short code messaging, the less explored channel of communication between recruiters and candidates that can be used to smoothly conduct recruitment conversations.
Dec 22, 2020
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Mapping Out Your Retail Strategy for the Future: 7 Trends to Consider

Over the last two years, retailers have been exploring the use of text messaging in addition to their email marketing. 2021 is likely to see SMS messaging supersede email messaging as retail’s gold standard for messaging channels. In this article, iconectiv’s Cliff Holsenbeck gives advice for retailers looking to utilize SMS messaging in their retail strategy.
Dec 2, 2020
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Executive Broadcast, International Verification

As countries implement SHAKEN-based Calling Number Verification Services, for verifying legitimate calls and rebuilding consumer trust in caller ID, the industry needs to consider the impact on international call traffic. To ensure businesses are not disadvantaged, there is a need for authoritative guidelines for international service providers, to ensure the rules for handling their calls are clearly understood. Watch this executive broadcast with leaders in STIR/SHAKEN, here and abroad.
Nov 30, 2020
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Omni-Channel Verification - Executive Broadcast

Consumer trust in communications must transcend all touch points – from voice to messaging to chatbot interactions. Trust should not be a nice-to-have, it should be an expectation. In this executive broadcast, iconectiv’s CPO Mike O’Brien explores omni-channel verification and how the ecosystem—from technology vendors, service providers, messaging providers, enterprises and regulators—can collaborate to deliver trusted communications.
Nov 25, 2020
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iconectiv is a Digiday Technology Awards winner

iconectiv’s TruReach Deliver Aerialink has won the 2020 Digiday Technology Award for best mobile marketing platform. This year’s awards winners played foundational roles in enabling media companies and marketers to earn money from their content, reach their audiences and make the most of digital real estate. Aerialink was chosen because it simplifies message creation and delivery while allowing companies to efficiently and cost effectively reach customers with personalized, value-based business text messages.
Nov 17, 2020

Press Releases

Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@iconectiv.com

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Illegal robocalls, NFV implementation and telecom fraud take center stage for iconectiv at MWC Los Angeles

While future 5G service plans and deployment updates can be expected to capture headlines at the upcoming Mobile World Congress in Los Angeles (October 22-24), iconectiv, a trusted, neutral provider of trusted communications platforms and solutions, – will be drawing attention back to some of the key challenges facing service providers and their customers today.
Oct 17, 2019
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The promise and peril of network virtualization

Service providers want the technological flexibility, business agility and savings that Network Function Virtualization (NFV) promises, but they’re frustrated by its implementation complexity and cost and the fact that it requires additional work on top of all their other projects and initiatives.
Oct 16, 2019
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Experts Gather to Discuss Cybersecurity and Fraud during National Cyber Security Awareness Month

Top minds in the field will gather on October 16 and 17 at an event in New York City to discuss how to ensure that all Americans and businesses have the resources they need to be safer and more secure.
Oct 11, 2019
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Putting Trust Back into Communications takes Center Stage at Communications Fraud Conference

Robocalls make up nearly half of all phone calls so frustrated consumers simply don’t answer incoming calls and businesses can’t get through to customers when they need to reach them. At the same time, phone numbers have become the defacto personal identifier for consumers and—if verified— can provide valuable information for companies looking to mitigate risk. As communications security professionals gather at this year’s Communications Fraud Control Association’s (CFCA) annual convention, iconectiv will highlight the role of trusted communications and how the industry is working together to maintain the integrity of the phone number to protect businesses and businesses.
Oct 10, 2019
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CCA Convention discusses how illegal robocalls compromise communications; iconectiv stresses need to protect the legitimate as well as block the fake

Glenn Reynolds, Head of Government and Industry Affairs at iconectiv, will be among several industry stakeholders to highlight policy-related issues, including the progress being made in scam and spam robocall mitigation, one of the top issues impacting carriers today and a key focus of the 116th Congress during its first nine months.
Sep 17, 2019
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iconectiv to Serve as US Policy Administrator to Mitigate Illegal Robocalls

iconectiv, the authoritative partner of the communications industry, has signed the agreement to serve as U.S. Secure Telephone Identity Policy Administrator (STI-PA) for the FCC-endorsed ATIS-SIP Forum SHAKEN (Signature-based Handling of Asserted information using toKENs) — the industry-wide solution to mitigate illegal robocalls and help consumers once again trust their calling number displayed on their caller ID.
Aug 28, 2019
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iconectiv Makes Key Contribution to ONAP Open Source to Help Accelerate Mobile Network Virtualization

Published ahead of the industry’s Open Networking Summit next month in Antwerp, Belgium, the latest release of international specifications to help build future software-led mobile networks includes a key contribution from iconectiv®, a company which provides information services that help service providers operate and manage their communications networks globally. The specifications have been published by the LF Networking’s Open Network Automation Platform (ONAP) to help combine and drive industry progress toward delivering new services quickly and cost-efficiently using network functions virtualization (NFV) over software-defined mobile networks within an open source framework.
Aug 27, 2019