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be part of the team
A professionally challenging and rewarding place to work, we believe our employees' knowledge, skills and experience are our most valued assets. We offer a competitive and comprehensive package that includes competitive base and incentive pay; medical, dental, life insurance; disability programs; Health Savings Account (HSA) and Flexible Spending Accounts (FSA); Savings/401(k), paid time off; education assistance and training. In addition to our full-time positions, we offer internships for students through our Intern University program.
Learn more about life at iconectiv.
We are proud to be an EOE Minorities/Females/Protected Veterans/Disabled employer. The company's status is a VEVRAA Federal Contractor. Request Priority Protected Veteran Referrals. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Applicants have rights under Federal Employment Laws (FMLA, EEO, EPPA)
accommodations for applicants with disabilities
iconectiv is an Equal Employment Opportunity/Affirmative Action Employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online career page due to your disability and need accommodation, you may e-mail us at recruiting@iconectiv.com. Please use "Accommodation Request" as the subject line of your email or call us at +1 732-699-4414.
Beware of scams tied to potential career opportunities. If you received an unexpected link, email, text or social media communication from iconectiv, please be wary when providing personal information and take a moment to confirm the relevant information directly with iconectiv. Contact careers@iconectiv.com for assistance.
Open Positions
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Account Management Associate
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Responsibilities:
- Review of contracts & detailed application documents
- Validation of data against requirements
- Resolve issues directly; escalate more complex customer issues to team leads
- Work to achieve individual productivity metrics, particularly during periods of high demand
- Interact with internal and external contacts via phone or email in a professional manner
- For new projects, develop and implement detailed processes based upon approved high level Methods and Procedures
- Adjust procedures to meet specific needs while adhering to neutrality guidelines
- Recognize potential improvements in Methods and Procedures and make suggestions to team leader
- Assist in managing annual qualification and renewal processes
- Outreach to customers to foster relationships
Requirements:
- Attention to detail
- Ability to adjust to workflow changes quickly
- Ability to work across organizations to implement processes and support customers
- Comfortable working both independently and in a group setting
- Familiarity and comfort with the Microsoft Office Suite, particularly Excel, Word, and PowerPoint
- Comfortable working in fast-paced environment
- Bachelor’s degree or equivalent work experience of 2+ years
- US Citizenship required
**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person
Additional Skills:
- Excellent verbal and written communications skills.
- Strong interpersonal skills
- 2+ years business experience with desired emphasis on customer service
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Customer Service Desk Analyst 1
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Responsibilities:
Customer service skills like; patience, attentiveness, and clear communication are vital, while basic PC, and network connectivity troubleshooting skills are desired. Our customer services desk provides end user support of proprietary business applications and standard (off the shelf) client software. Individuals that demonstrate initiative and self-direction in this fast paced company will find ample professional growth opportunities. Job responsibilities include, but are not limited to the following;
- Monitor and respond to multiple channels of customer communication including chat, email, and phone.
- Support the following types of calls, questions, or tickets:
- Customer Service Requests
- Billing inquiries
- Application Troubleshooting
- Data Entry
- Use critical analytical skills to troubleshoot customer reported incidents which may also include working with other departments to satisfy customer needs.
- Actively participate in on-call rotations which may include occasional after hours, weekends and national holiday shift work.
- Learn and understand all provided training materials associated with the industry, the application, customer service, and related processes/procedure.
- Excellent work ethics, time management, and strong customer focus are key skills required to perform this function successfully.
- Gain a full understanding of internal processes and assist as needed
Requirements:
- BA degree is preferred
- Minimum 1-2 years of customer service/ account management experience.
- Experience with full-filling customer porting requests is a big plus.
- Excellent written and verbal communication skills are a must.
- Familiarity with Oracle SQL, Java and UNIX skills preferred.
- Experience using “Chat” to support customer communications (requires strong written communication skills).
- Any application support experience would be a plus.
- Superior MS Office Skills.
- Good writing skills and the ability to author professional correspondence.
- Initiative, critical thinking and good follow through are key characteristics.
- Any experience with ServiceNow system would be a plus.
- US Citizenship required
**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person
Additional Skills:
- Familiarity with Java Application Middleware; specifically Red Hat Jboss Enterprise Advanced Platform.
- Understanding of Relational Database Management System concepts; especially in the Oracle Database product line.
- Understanding of agile software development principles and knowledge of CA Rally.
- Familiarity with the following languages and technologies: JSON, HTML, JavaScript, Web Services and XML.
- Willingness to work within 8am – 8 pm shift on weekdays and follow rotational on call schedule for weeknights and weekends.
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Sr. Software Engineer (Oracle Database expertise)
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Responsible for developing software that anticipates and supports customer business needs, iconectiv business objectives, and keeps ahead of the competition. Specifically, responsible for the design, development and testing of software programs in accordance with iconectiv procedures. Provide troubleshooting support to customers as needed. Participates in the review of requirements and Product Test planning and execution. Support the production of necessary Learning Support materials.
As necessary, responsible for/participates in overall architecture design, third party software evaluation and computing platform selection. As necessary, participates on teams involved in cross product solutions and interfaces to other products. May be responsible for application database support which encompasses build, development and test environment support along with packaging/shipping software.
Required Qualifications:
- Demonstrated experience delivering software systems on aggressive schedules with high quality.
- Oracle RDBMS and JDBC experience a MUST
- Agile/Lean methodology
- Systems design
- Java
- Software configuration tools (source control, defect tracking, etc.)
- Large scale performance applications
- Excellent teaming and collaboration skills
- SQL Developer
- Schema design, Data modeling, and optimization
- Tuning, indexing, partitioning, query optimization
- Stored procedures, triggers, transaction management
- B.S. in Computer Science or equivalent with 5+ years of experience or 8+ years of experience for a SR. Developer
- US Citizenship required
Additional Skills desired:
- Experience with latest SW development tools such as Eclipse IDE
- Database Administration
- Oracle RAC
- Data Warehousing
- AWS
- Process monitoring and logging experience
- Messaging experience, e.g. JBoss messaging, Oracle AQ
- Database migration
- Distributed database
- MyBatis
- J2EE EJB experience
- JBoss application server experience
- Reporting 3PP experience (e.g., JasperSoft)
- Billing Systems experience