Responsibilities:

Responsible for representing iconectiv and its services at various industry forums, in customer engagements, and at various trade events. Shares expertise in iconectiv services and products with customers, users, and industry bodies. Engages with various levels in the iconectiv organization–from the executive management team to the technical team–to analyze problems and to lead the implementation of solutions and strategies. Includes supporting existing production systems and services. 

Additionally, responsible for representing industry and customer voices in the decision-making process and overall strategy of iconectiv to develop existing and future products and services. Responsible for leading external engagements related to implementation of strategic initiatives. 

Requirements:

Additional Skills:

Responsibilities:

We are looking for an experienced Product and Account Manager who will support the iconectiv solutions. Support will include solution reporting, solution roadmaps, new feature business cases, and marketing communications, including making recommendations for social media. In this role, a broad view of the organization and products as well as iconectiv customer groups will be developed. Responsibilities will also include planning for and attending periodic customer meetings. 

This person will be instrumental part of the account management team The ideal candidate will have a background in the telecommunications industry in combination with strong business and technical acumen. The Product and Account Manager will support the account management team by tracking customer and industry needs with a focus on anticipating and solving customer issues. 

 Requirements:

**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

 Additional Skills:

Responsibilities:

Customer service skills like; patience, attentiveness, and clear communication are vital, while basic PC, and network connectivity troubleshooting skills are desired. Our customer services desk provides end user support of proprietary business applications and standard (off the shelf) client software. Individuals that demonstrate initiative and self-direction in this fast paced company will find ample professional growth opportunities. Job responsibilities include, but are not limited to the following;

• Monitor and respond to multiple channels of customer communication including chat, email, and phone. 
• Support the following types of calls, questions, or tickets:
  • Customer Service Requests
  • Billing inquiries
  • Application Troubleshooting
  • Data Entry 
• Use critical analytical skills to troubleshoot customer reported incidents which may also include working with other departments to satisfy customer needs.
• Actively participate in on-call rotations which may include occasional after hours, weekends and national holiday shift work.
• Learn and understand all provided training materials associated with the industry, the application, customer service, and related processes/procedure.
• Excellent work ethics, time management, and strong customer focus are key skills required to perform this function successfully. 
• Gain a full understanding of internal processes and assist as needed

Requirements:

**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

 Additional Skills:

Responsibilities:

The Security Engineer role includes platform Security Monitoring and Analytics; overseeing and performing Security Engineering tasks and functions; and developing and maintaining application security services for lab and production environments, supporting number porting services for the NPAC (Number Porting Administration Center). In addition, the candidate will be responsible for securing existing systems and applications; evaluating the security for 3^rd party applications, host systems, development software, devices, and technologies for vulnerabilities; and developing requirements for related security solutions. Candidate must develop a thorough understanding of the solution (platform, application, and processes being developed and implemented) to fully meet the technical requirements of the position. 

 Requirements:

Some essential functions of the role include, but are not limited to the following:

**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person.

Additional Skills:

iconectiv is seeking a Training & Development specialist who will be responsible for the end‑to‑end lifecycle of learning solutions, owning everything from curriculum management and LMS operations to scalable content development that supports both product users and internal teams.

Responsibilities:

Own and continuously improve learning solutions by leading course lifecycle management, LMS operations, and scalable content development and deployment. Operate with minimal supervision, proactively manage stakeholder alignment, and drive measurable improvements in training quality, availability, and user experience

Requirements:

Additional Desired Skills:

Responsibilities:

This Program Management role will support the Program Management Office (PMO) with ongoing long-term projects and compliance needs. This position will include executing, documenting, and supporting projects and initiatives with near-term deliverables, as well as supporting the execution of contract compliance functions within the Local Number Portability Administration (LNPA).  Engage with various levels in the organization to analyze problems and develop materials for information sharing with cross-organizational teams.

 Key Responsibilities Include:

• Gather and assess data for input into reports to stakeholders, documenting decisions, and tracking action items and project risks.
• Support the monitoring and execution of the organization's overall compliance strategy. 
• Continually evaluate quality artifacts to ensure integrity for audit purposes and for consideration of continual improvement opportunities for review and report with manager support
• Support work with cross-organizational LNPA team members in order fulfill contractual and regulatory audit, compliance and reporting obligations.
• Support internal audit teams to execute and document audit and compliance results and areas for improvements, including presenting results and leading discussions.
• Collaborate with internal groups to set up and execute process measurement and process controls to ensure compliance with Service Level Requirements and Audit and Compliance obligations.
• Support the preparation of audit and compliance reporting updates to senior management.

 Requirements:

• Demonstrated history of successful project coordination and operational support.
• 1-2 years of Program Management experience
• Excellent interpersonal and organizational skills
• Strong oral and written communication skills
• Detail oriented with the ability to multi-task on several projects and assume new responsibilities
• US Citizenship Required
• Bachelor’s degree in a relevant subject area
• Proficient with Microsoft Office products
• US Citizenship Required

**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Additional Skills:

•     Telecom background experience with number portability or number administration is a plus.