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What are common use cases that could encounter issues with call blocking?

With the FCC September 28 mandate upon us, many are wondering what that could mean for inbound calls to the United States. The common use cases intermediate providers (transit providers) and voice service providers may encounter with call blocking are:

  • Roamers from the U.S., traveling abroad, who are calling back to the U.S.
  • Offshore contact centers that place calls to U.S. consumers using phone numbers that are part of the North American Numbering Plan
  • Branch offices, located outside of the U.S., that place calls to colleagues or consumers in the U.S. using phone numbers that are part of the North American Numbering Plan

Learn more about call blocking and verification measures below.

The Pulse: SHAKEN Goes Global: Opportunities and Challenges for Service Providers and Regulators Outside of the U.S.

Video: Verify Legitimate Calls

Use Case: Maximize Call Answer Rates and Operational Efficiency

Additional Links:

FCC Robocall Mitigation Database Call Blocking Deadline is Today