Business Development, Emerging Technologies

Position Description

iconectiv is seeking a senior business development professional with strong technical skills who is outcome driven and highly motivated to have an impact on the communications sector, solving complex issues and getting new capabilities adopted. This role is part of the CTO organization and the candidate will participate in the market incubation of corporate growth initiatives, build relationships with lead customers and key industry stakeholders while promoting iconectiv as a thought leader to the industry. The candidate will also contribute to industry initiatives in standards bodies as well as various industry associations and other forums. The candidate will serve as Chair for some initiatives as well as editor or contributor for others. Internally, the candidate will brief iconectiv stakeholders on market progress for new initiatives and on applicable industry initiatives including their strategic implications. The candidate will also ensure the company perspective is understood and radiate this perspective outwards by engaging with key industry stakeholders. The candidate will have ownership for advancing certain initiatives as well as contribute to iconectiv strategic planning and inorganic pursuits. The candidate may also engage with regulatory and legislative stakeholders as part of the role. This is an individual contributor role and the candidate will own certain initiatives which will involve collaborating with other iconectiv staff as appropriate.

The specific duties include the following:

  • Analyze industry trends and identify market opportunities that leverage iconectiv core competencies to drive development of new services
  • Define solution requirements and commercial models; as appropriate, identify potential partners or vendors
  • Engage the marketplace to promote new iconectiv services, building relationships with lead customers and key stakeholders
  • Represent iconectiv as a neutral and trusted advisor to the industry in various forums, whether as Chair, Editor or Contributor.
  • Ensure there is thorough inbound briefing and alignment internally for industry-driven initiatives and that the company perspective is communicated outwards as appropriate.
  • Take ownership for advancing certain initiatives within iconectiv, including organic and inorganic approaches, and contribute to the strategic planning process.
  • Serve as a resource to product marketing and corporate communications, assisting with copy and delivering industry webinars

Qualifications/Experience

  • 8+ years business development experience with demonstrated ability to launch new products and services and win lead customers 
  • Industry relations and/or regulatory/standards experience in the communications sector
  • Strong technical familiarity with key areas in the communications sector – identity, cloud, 5G, IoT, and PKI
  • Strong facilitation and persuasion skills as well as effective interaction with senior executives
  • Must possess excellent written communication, presentation skills and business acumen
  • Occasional travel will be required

 

 

July 9, 2021

Frontend Developer

Responsibilities:

Architect, design and implement core components from the ground up.  Build and design high throughput and query solutions to meet business needs including experimental design. Develop and implement server side components in micro services based architecture including web services. Write high quality code, execute on ideas, and continually strive for improvements.

Requirements:

  • 6+ years of experience
  • AWS or cloud experience
  • Nodejs ES6
  • TypeScript
  • Angular
  • UI Design
  • Strong OO development skills
  • Linux shell
  • Desired - Database: SQL, Dynamo, Mongo
  • Desired - AWS, specifically SAM

Additional Skills:

  • Excellent written and verbal communication skills to be able to explain problems and solutions concisely and clearly
  • Understanding of high throughput systems in a native cloud environment
  • Cloud deployment experience using AWS DevOps model.
  • Large system performance modeling and testing is plus
  • Must be excited and able to learn new things and innovate
May 19, 2021

Senior Developer

Responsibilities:

Architect, design and implement core components from the ground up.  Build and design high throughput and query solutions to meet business needs including experimental design. Develop and implement server side components in micro services based architecture including web services. Write high quality code, execute on ideas, and continually strive for improvements.

Requirements:

  • Must - Senior Developer with a mature skillset
  • 10+ years of experience
  • AWS or cloud experience
  • Must - Nodejs ES6
  • Must - TypeScript
  • Must - Angular
  • Must - UI Design
  • Must – strong OO development skills
  • Must – Linux shell
  • Desired - Database: SQL, Dynamo, Mongo
  • Desired - AWS, specifically SAM

Additional Skills:

  • Excellent written and verbal communication skills to be able to explain problems and solutions concisely and clearly
  • Understanding of high throughput systems in a native cloud environment
  • Cloud deployment experience using AWS DevOps model.
  • Large system performance modeling and testing is plus
  • Must be excited and able to learn new things and innovate

 

 

April 9, 2021

Director of Sales

Responsibilities:
Manage business for a portfolio of accounts and reach the recurring renewals and transactions target
 •Identify and close new core product sales within those accounts by up-selling and cross-selling
 •Interact and coordinate with other sales teams working on the same account
 •Develop trusted advisor relationships with key customer stakeholders and executives
 •Negotiate contracts and close agreements
 •Clearly communicate the progress of initiatives to internal and external stakeholders
 •Forecast and track key account metrics
 •Assist with challenging client requests or issue escalations as needed
 
Requirements:
 •Proven account management, channel management, or other sales experience
 •Demonstrated ability to communicate, present effectively at all levels of an organization
 •Demonstrated experience or relationships with telecommunications industry
 •Bachelor’s Degree in appropriate field of study or equivalent work experience
 •10+ years’ experience selling solutions to Telecom Senior Executive, marketing, planning and operations groups
 
Additional Skills:
Excellent listening, negotiation and presentation skills
 •Excellent verbal and written communications skills
 •Familiarity with trusted communications trends such as STIR/SHAKEN and RCS

April 28, 2021

Director of Product Management

Responsibilities:

The Product Manager will be a key member of the iconectiv product team, responsible for product strategy, financials, roadmap management and delivery of iconectiv’s products and services both domestic and internationally. The candidate will drive the direction and strategy of the product line and its market execution around the globe. As the product manager, the candidate will have responsibilities to:

  • Develop and manage the product roadmap as changes in the market take place
  • Develop Go-To-Market plans
  • Develop business cases in support of roadmaps and new product launches
  • Assist in the development of the required collateral as part of GTM plans
  • Develop clear and concise value propositions for the products
  • Develop ROI tools and use cases to articulate the benefits and impacts of the products in the ecosystem
  • Pricing model evaluation and development
  • Pricing of customer opportunities, management of a large base of existing customers
  • Understand and track the financial performance of the product line
  • Manage the product development and enhancements working closely with the development organization, making decisions on investment and technology 
  • Develop strategic partnerships, where and when needed
  • Identify potential M&A targets
  • Attend customer meetings and work with Sales and program teams to help develop strategies to bring new features to market
  • Attend Industry meetings, as applicable to the product
  • Work with a wide range of organizations in all aspects of bringing new and existing products into market and actively monitor/track the success of these plans
  • Display a collaborative, positive attitude with desire to work in a demanding, fast paced, exciting and dynamic environment
  • Exercise the Agile development process to create epics, features and user stories with a cross-organizational team.
  • Demonstrate exceptional problem solving skills with unrelenting focus on practical business implications.

Requirements:

  • 10+ years industry experience in the telecommunications industry, 5+ as a Product Manager
  • Have a thorough understanding of current communication network technology and it’s evolution
  • Knowledge of IP technology and the industry plans to address emerging opportunities and markets
  • Ability to work with various stakeholders and able to build consensus within cross-functional teams 
  • Demonstrated track record of launching new products and executing successful GTM plans
  • Must possess excellent written communication and presentation skills and business acumen
  • Up to 50% travel as required by business needs
  • Knowledge of SHAKEN/STIR framework is a plus
December 11, 2020

Account Management

Responsibilities:

  1. Customer Retention – As an Account Director, you will own all aspects of retention in the existing customer base and also grow the business where needed. Manage/juggle multiple projects/cases within assigned accounts, work to address client requests/asks in a timely fashion that meets their expectation and our company goals. Communicates client needs in a clear and concise way to the Technical team and management; escalating appropriately as needed.  This individual will be responsible for managing approximately 30+ accounts; 
  2. Revenue Retention & Growth- Make customers raving fans of our products/services and support their adoption and drive account expansion through cross selling and upselling. Ability to identify ‘at risk’ accounts and nurture them back to health; Drive referrals from current customers & identify opportunities to grow business. Collaborates with sales team to reach prospective clients.
  3. Build Stronger Customer Relationships - A customer-driven focus with a passion for understanding customers and prospects better than any other vendor or consultant with whom they work.  Know the client accounts well enough to anticipate needs and suggest options for utilizing our services in new and exciting ways.  Schedule and facilitate regularly scheduled meetings with clients to understand their needs and address issues/future plans; Keeps records of client transactions, support tickets and feature requests and drives them to closure. Help steer product decisioning through knowledge of marketplace and prioritized feature lists;
  4. Contracts/Invoicing – Maintain clear understanding of contracted services and billables within named accounts; Create contract amendments with legal as needed to upsell/grow the accounts; review billing disputes with clients and address invoicing questions. Understand complex pricing models and assess impact to company before recommending pricing options to management;

 Requirements:

  • 5+ years of account management experience; Prior experience managing and retaining multiple accounts concurrently (10+);
  • Extensive knowledge of the business messaging/SMS landscape and various use cases in which texting would prove beneficial for customers
  • Strong communication skills – written and verbal; 
  • Experience up-leveling contacts (i.e.: building relationships with executives) at assigned accounts
  • Ability to appropriately set client expectations and document commitments/timelines clearly to avoid confusion; 
  • Experience leading Business Reviews (weekly, quarterly, annually) with clients; Showcasing analysis of key metrics within the account and opps for growth;
  • Excellent time management and organizational Skills; with a systematic approach for not letting things fall through the cracks
  • Peers love working with you; you bring energy, integrity, and a relentless pursuit of success to the office culture
  • Should be a quick learner

 Additional Skills:

  • Experience with Salesforce to track account activities, cases, opportunities, etc.
  • Must be proficient in Excel, Powerpoint and Word
  • Accountability – possesses a high say/do ratio; People can depend on you to meet your deliverables
October 20, 2020

Director of Product Management

Responsibilities:

With nearly 80% of people using texting for business purposes, it has become an essential tool for doing business. Many see it as a simple solution for building brand equity and engagement while building customer trust. However, messaging is more than hitting the “send” button. Each message sent moves through a web of providers and applications before ever reaching its recipient. iconectiv’s TruReach Deliver Aerialink platform sits uniquely in in this messaging ecosystem to provide critical messaging services to both 3rd Party Messaging providers and enterprises. iconectiv is looking for a candidate that will drive growth and the direction for product development, enablement, and assist in the completion and execution of the iconectiv go-to-market strategy. We seek a candidate that has strong industry relationships and understands the ever changing dynamics of A2P (Application-to-Person) mobile messaging.  The core focus of this product management position is to be innovative in the approach to solving our customers and prospects needs, transform the product in scope and scale, while helping ensure the market understands our progress. You will need to understand current trends driving the market place and have a good grasp of various technologies utilized in messaging communications today.  

As the TruReach Deliver Aerialink Product Manager you will: 

  • Develop a business cases and manage the associated P&L
  • Develop and manage the TruReach Deliver - Aerialink product roadmap, as changes in the market take place
  • Manage the product development and enhancements working closely with the development organization, making decisions on investment and technology, writing requirements and being able to communicate the product strategy and corporate vision
  • Assist in the development of Go-To-Market plans
  • Assist in the development of the required collateral and target event attendance
  • Develop strategic partnerships, where and when needed
  • Identify potential M&A targets
  • Attend customer meetings and work with Sales and program teams to help develop strategies to bring new features to market
  • Attend Industry meetings, as applicable to product
  • Develop clear and concise value propositions for the products
  • Develop pricing model evaluations 
  • Understand and track the financial performance of the product line
  • Work with a wide range of organizations in all aspects of bringing new and existing products into market and actively monitor/track the success of these plans
  • Display a collaborative, positive attitude with desire to work in a demanding, fast paced, exciting and dynamic environment
  • Exercise the Agile development process to create epics, features and user stories with a cross-organizational team.
  • Demonstrate exceptional problem solving skills with unrelenting focus on practical business implications.

 

Requirements:

  • 5+ year’s industry experience as a Product Manager 
  • 10+ years of mobile messaging experience.
  • Have a thorough understanding of current communication network technology and its evolution, including SMS, MMS, connectivity (SMPP, APIs, MMx interfaces) and routing, preferably with an understanding of the global A2P landscape.
  • Knowledge of various messaging technologies, interdependencies, and the industry plans to address emerging opportunities and markets, such as cPaaS, RCS, MaaP, and OTT.
  • Knowledge and experience with various A2P pricing strategies, including understanding applicable costs associated with the delivery of messages through third-parties and terminating on operator networks.
  • Dynamic understanding of threats to mobile messaging, including spam and fraud mitigation strategies.
  • Ability to work with various stakeholders, internally and externally, and be able to build consensus within cross-functional teams. 
  • Demonstrated track record of launching new products and executing successful GTM plans
  • Must possess excellent written communication and presentation skills and business acumen
  • Up to 50% travel as required by business needs

 

October 2, 2020