Industry Relations

Position Description
iconectiv is seeking a senior technical professional who is highly driven to have an impact on the communications sector by helping to solve complex issues and enable new capabilities at scale. This role reports into the CTO organization and the candidate will participate in industry initiatives in standards bodies as well as various industry associations and other forums in order to contribute to iconectiv serving as a good and neutral steward to the industry.


1.Customer Retention – As an Account Director, you will own all aspects of retention in the existing customer base and also grow the business where needed. Manage/juggle multiple projects/cases within assigned accounts, work to address client requests/asks in a timely fashion that meets their expectation and our company goals. Communicates client needs in a clear and concise way to the Technical team and management; escalating appropriately as needed.  This individual will be responsible for managing approximately 30+ accounts;