Account Management

Responsibilities:

  1. Customer Retention – As an Account Director, you will own all aspects of retention in the existing customer base and also grow the business where needed. Manage/juggle multiple projects/cases within assigned accounts, work to address client requests/asks in a timely fashion that meets their expectation and our company goals. Communicates client needs in a clear and concise way to the Technical team and management; escalating appropriately as needed.  This individual will be responsible for managing approximately 30+ accounts; 
  2. Revenue Retention & Growth- Make customers raving fans of our products/services and support their adoption and drive account expansion through cross selling and upselling. Ability to identify ‘at risk’ accounts and nurture them back to health; Drive referrals from current customers & identify opportunities to grow business. Collaborates with sales team to reach prospective clients.
  3. Build Stronger Customer Relationships - A customer-driven focus with a passion for understanding customers and prospects better than any other vendor or consultant with whom they work.  Know the client accounts well enough to anticipate needs and suggest options for utilizing our services in new and exciting ways.  Schedule and facilitate regularly scheduled meetings with clients to understand their needs and address issues/future plans; Keeps records of client transactions, support tickets and feature requests and drives them to closure. Help steer product decisioning through knowledge of marketplace and prioritized feature lists;
  4. Contracts/Invoicing – Maintain clear understanding of contracted services and billables within named accounts; Create contract amendments with legal as needed to upsell/grow the accounts; review billing disputes with clients and address invoicing questions. Understand complex pricing models and assess impact to company before recommending pricing options to management;

 Requirements:

  • 5+ years of account management experience; Prior experience managing and retaining multiple accounts concurrently (10+);
  • Extensive knowledge of the business messaging/SMS landscape and various use cases in which texting would prove beneficial for customers
  • Strong communication skills – written and verbal; 
  • Experience up-leveling contacts (i.e.: building relationships with executives) at assigned accounts
  • Ability to appropriately set client expectations and document commitments/timelines clearly to avoid confusion; 
  • Experience leading Business Reviews (weekly, quarterly, annually) with clients; Showcasing analysis of key metrics within the account and opps for growth;
  • Excellent time management and organizational Skills; with a systematic approach for not letting things fall through the cracks
  • Peers love working with you; you bring energy, integrity, and a relentless pursuit of success to the office culture
  • Should be a quick learner

 Additional Skills:

  • Experience with Salesforce to track account activities, cases, opportunities, etc.
  • Must be proficient in Excel, Powerpoint and Word
  • Accountability – possesses a high say/do ratio; People can depend on you to meet your deliverables
October 20, 2020

Information Security Compliance Analyst

Responsibilities: 

The Information Security Compliance Analyst will be responsible the continued production, support, and implementation of IT Security & Compliance policies and standards. within the organization.  The chosen candidate for this role will also be tasked with aiding in the creation of IT Compliance controls and reviews existing IT compliance controls for regulatory updates and performs the necessary gap analysis; creates and maintains various internal and external audit and compliance schedules for Information Technology. 

  • Consult with other members of project team and end users to verify PKI requirements are implemented as designed
  • Review and ensure all areas of PKI architecture, including policies, standards, strategies, automation and governance are followed
  • Serve in industry working groups surrounding telecom systems security compliance matters

Required Qualifications:

  • 2-4 years’ experience in IT Security
  • Working knowledge for areas of certificates and implementation & operation of PKI.
  • Working knowledge for Key Management and Certificate enrollment/revocation processes.
  • Fluency in security & encryption terminology
  • Working in a global company and familiar with international regulatory and privacy requirements
  • Develops, implements, and maintains IT Compliance controls; reviews existing IT Compliance controls for regulatory updates and performs the necessary gap analysis; creates and maintains various internal and external audit and compliance schedules for Information Technology.
  • Reviews, documents, evaluates, and tests manual and automated controls throughout the corporate IT environment; develops and implements testing methodologies for application development, IT infrastructure, security, and availability; design and executes compliance tests for IT systems and coordinates required remediation.
  • Excellent verbal and written communication and public speaking skills
  • Bachelor’s degree or equivalent work experience required; security certifications such as CISSP, CISM, CRISC, CISA are preferred
  • Experience with the following industry/regulatory requirements and frameworks: ISO27001, SOC2, PCI/DSS, SOX, NIST 800-53, NIST-CSF

Additional Skills: 

  • Ability to strategically collaborate with other security, infrastructure, and engineering teams.
  • Strong written and verbal communication skills; requires ability to communicate technical analysis to both technical and non-technical audiences.
  • Knowledge of process improvement and project management methodologies
  • Ability to adapt to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
May 6, 2021

Director of Sales

Responsibilities:
Manage business for a portfolio of accounts and reach the recurring renewals and transactions target
 •Identify and close new core product sales within those accounts by up-selling and cross-selling
 •Interact and coordinate with other sales teams working on the same account
 •Develop trusted advisor relationships with key customer stakeholders and executives
 •Negotiate contracts and close agreements
 •Clearly communicate the progress of initiatives to internal and external stakeholders
 •Forecast and track key account metrics
 •Assist with challenging client requests or issue escalations as needed
 
Requirements:
 •Proven account management, channel management, or other sales experience
 •Demonstrated ability to communicate, present effectively at all levels of an organization
 •Demonstrated experience or relationships with telecommunications industry
 •Bachelor’s Degree in appropriate field of study or equivalent work experience
 •10+ years’ experience selling solutions to Telecom Senior Executive, marketing, planning and operations groups
 
Additional Skills:
Excellent listening, negotiation and presentation skills
 •Excellent verbal and written communications skills
 •Familiarity with trusted communications trends such as STIR/SHAKEN and RCS

April 28, 2021

Contractor for Test Automation

Responsibilities:

iconectiv is seeking Software Developer Engineer in Test (Test Automation Engineer) to design test automation scripts  to ensure that our products match our SW quality standards in support of a large scale software deployment. You will need to be collaborative and influential across our Agile team, working closely with development and DevOps teams to automate testing where possible, contributing to our Continuous Integration (CI) and Continuous Deployment (CD) pipeline. You will serve as key member for test Automation process toward quality-centric methodologies.

  • Work with an Agile team to deliver best-in-class test automation scripts for our products
  • Utilize automation for deployment and running test suites
  • Partner with DevOps and other teams to build our Continuous Integration (CI) pipeline
  • Create test plans and test cases to validate broad solution and specific functional requirements in a continuous improvement environment.
  •  Collaborate with System Engineering and Architecture, Program Management, and Software Development teams in all aspects of the development lifecycle from early design feedback, functional automation, reliability, stress, performance, integration testing, through to supporting production issues 

Requirements: 

  • Skilled with a variety of languages, frameworks, tools and techniques for service and front end test automation, including PostmanSelenium and Testing Frameworks (ROBOT preferable)
  • Basic understanding of Web based application build using Angular or similar java Script based framework. 
  • Knowledge and experience in the following languages and technologies: PythonJSON based restful services, HTML, JavaScript,  CSS/Bootstrap, SQL, RDBMS Database technologies and Linux
  • Proven ability to write automation to verify data structures, data formats, and data values
  • Familiarity with testing application on the cloud preferably testing AWS native cloud application
  • Demonstrated ability to build and maintain code repositories, preferably using GIT
  • Experience with Agile/SCRUM processes and techniques 
  • Ability to communicate and collaborate cross-functionally, and work well with a team-oriented environment
  • Experience with automation practices leveraging commercial collaborative tools like Helix, JIRA
  • Strong ability to create and design test automation and test infrastructure - 3+ years in a Software Engineer or Software Engineer in Test capacity ideal
  • Strong written and verbal communications skills.
  • B.S. in Computer Science or equivalent with 5+ years of working experience.
April 12, 2021

Contractor for Test Automation

Responsibilities:

iconectiv is seeking Software Developer Engineer in Test (Test Automation Engineer) to design test automation scripts  to ensure that our products match our SW quality standards in support of a large scale software deployment. You will need to be collaborative and influential across our Agile team, working closely with development and DevOps teams to automate testing where possible, contributing to our Continuous Integration (CI) and Continuous Deployment (CD) pipeline. You will serve as key member for test Automation process toward quality-centric methodologies.

  • Work with an Agile team to deliver best-in-class test automation scripts for our products
  • Utilize automation for deployment and running test suites
  • Partner with DevOps and other teams to build our Continuous Integration (CI) pipeline
  • Create test plans and test cases to validate broad solution and specific functional requirements in a continuous improvement environment.
  •  Collaborate with System Engineering and Architecture, Program Management, and Software Development teams in all aspects of the development lifecycle from early design feedback, functional automation, reliability, stress, performance, integration testing, through to supporting production issues

 

Requirements:

  • Skilled with a variety of languages, frameworks, tools and techniques for service and front end test automation, including Postman, Selenium and Testing Frameworks (ROBOT preferable)
  • Basic understanding of Web based application build using Angular or similar java Script based framework.
  • Knowledge and experience in the following languages and technologies: Python, JSON based restful services, HTML, JavaScript,  CSS/Bootstrap, SQL, RDBMS Database technologies and Linux
  • Proven ability to write automation to verify data structures, data formats, and data values
  • Familiarity with testing application on the cloud preferably testing AWS native cloud application
  • Demonstrated ability to build and maintain code repositories, preferably using GIT
  • Experience with Agile/SCRUM processes and techniques
  • Ability to communicate and collaborate cross-functionally, and work well with a team-oriented environment
  • Experience with automation practices leveraging commercial collaborative tools like Helix, JIRA
  • Strong ability to create and design test automation and test infrastructure - 3+ years in a Software Engineer or Software Engineer in Test capacity ideal
  • Strong written and verbal communications skills.
  • B.S. in Computer Science or equivalent with 5+ years of working experience.
April 12, 2021

Senior Developer

Responsibilities:

Architect, design and implement core components from the ground up.  Build and design high throughput and query solutions to meet business needs including experimental design. Develop and implement server side components in micro services based architecture including web services. Write high quality code, execute on ideas, and continually strive for improvements.

Requirements:

  • Must - Senior Developer with a mature skillset
  • 10+ years of experience
  • AWS or cloud experience
  • Must - Nodejs ES6
  • Must - TypeScript
  • Must - Angular
  • Must - UI Design
  • Must – strong OO development skills
  • Must – Linux shell
  • Desired - Database: SQL, Dynamo, Mongo
  • Desired - AWS, specifically SAM

Additional Skills:

  • Excellent written and verbal communication skills to be able to explain problems and solutions concisely and clearly
  • Understanding of high throughput systems in a native cloud environment
  • Cloud deployment experience using AWS DevOps model.
  • Large system performance modeling and testing is plus
  • Must be excited and able to learn new things and innovate

 

 

April 9, 2021

Test Automation Engineer

Responsibilities:

iconectiv is seeking Test Automation Engineer to design test automation scripts to ensure that our products match our software quality standards in support of a large-scale software deployment. You will need to be collaborative and influential across our Agile team, working closely with development and DevOps teams to automate testing where possible, contributing to our Continuous Integration (CI) and Continuous Deployment (CD) pipeline. You will serve as key member for test Automation process on an Agile team.

  • Work with an Agile team to deliver best-in-class test automation scripts for our products
  • Utilize automation for deployment and running test suites
  • Partner with DevOps and other teams to build our Continuous Integration (CI) pipeline
  • Create test plans and test cases to validate broad solution and specific functional requirements in a continuous improvement environment.
  • Collaborate with System Engineering and Architecture, Program Management, and Software Development teams in all aspects of the development lifecycle from early design feedback, functional automation, reliability, stress, performance, integration testing, through to supporting production issues

Requirements:

  • Skilled with a variety of languages, frameworks, tools and techniques for service and front end test automation, such as Selenium and Testing Frameworks (ROBOT preferable)
  • Basic understanding of Web based application built using Angular or similar java Script based framework. 
  • Knowledge and experience in the following languages and technologies: PythonJSON based restful services, HTML, JavaScript, CSS/Bootstrap, SQL, RDBMS Database technologies
  • Proven ability to write automation to verify data structures, data formats, and data values
  • Demonstrated ability to build and maintain code repositories, preferably using Git
  • Experience with Agile/SCRUM processes and techniques
  • Ability to communicate and collaborate cross-functionally, and work well with a team-oriented environment
  • Experience with automation practices leveraging commercial collaborative ALM tools 
  • Strong ability to create and design test automation and test infrastructure - 3+ years in a Software Engineer or Software Engineer in Test capacity ideal
  • Strong written and verbal communications skills.
  • B.S. in Computer Science or equivalent with 5+ years of working experience.
  • U.S. Citizenship required
February 25, 2021

Director of Product Management

Responsibilities:

The Product Manager will be a key member of the iconectiv product team, responsible for product strategy, financials, roadmap management and delivery of iconectiv’s products and services both domestic and internationally. The candidate will drive the direction and strategy of the product line and its market execution around the globe. As the product manager, the candidate will have responsibilities to:

 

  • Develop and manage the product roadmap as changes in the market take place
  • Develop Go-To-Market plans
  • Develop business cases in support of roadmaps and new product launches
  • Assist in the development of the required collateral as part of GTM plans
  • Develop clear and concise value propositions for the products
  • Develop ROI tools and use cases to articulate the benefits and impacts of the products in the ecosystem
  • Pricing model evaluation and development
  • Pricing of customer opportunities, management of a large base of existing customers
  • Understand and track the financial performance of the product line
  • Manage the product development and enhancements working closely with the development organization, making decisions on investment and technology 
  • Develop strategic partnerships, where and when needed
  • Identify potential M&A targets
  • Attend customer meetings and work with Sales and program teams to help develop strategies to bring new features to market
  • Attend Industry meetings, as applicable to the product
  • Work with a wide range of organizations in all aspects of bringing new and existing products into market and actively monitor/track the success of these plans
  • Display a collaborative, positive attitude with desire to work in a demanding, fast paced, exciting and dynamic environment
  • Exercise the Agile development process to create epics, features and user stories with a cross-organizational team.
  • Demonstrate exceptional problem solving skills with unrelenting focus on practical business implications.

Requirements:

  • 10+ years industry experience in the telecommunications industry, 5+ as a Product Manager
  • Have a thorough understanding of current communication network technology and it’s evolution
  • Knowledge of IP technology and the industry plans to address emerging opportunities and markets
  • Ability to work with various stakeholders and able to build consensus within cross-functional teams 
  • Demonstrated track record of launching new products and executing successful GTM plans
  • Must possess excellent written communication and presentation skills and business acumen
  • Up to 50% travel as required by business needs
  • Knowledge of SHAKEN/STIR framework is a plus
December 11, 2020

Director of Product Management

Responsibilities:

With nearly 80% of people using texting for business purposes, it has become an essential tool for doing business. Many see it as a simple solution for building brand equity and engagement while building customer trust. However, messaging is more than hitting the “send” button. Each message sent moves through a web of providers and applications before ever reaching its recipient. iconectiv’s TruReach Deliver Aerialink platform sits uniquely in in this messaging ecosystem to provide critical messaging services to both 3rd Party Messaging providers and enterprises. iconectiv is looking for a candidate that will drive growth and the direction for product development, enablement, and assist in the completion and execution of the iconectiv go-to-market strategy. We seek a candidate that has strong industry relationships and understands the ever changing dynamics of A2P (Application-to-Person) mobile messaging.  The core focus of this product management position is to be innovative in the approach to solving our customers and prospects needs, transform the product in scope and scale, while helping ensure the market understands our progress. You will need to understand current trends driving the market place and have a good grasp of various technologies utilized in messaging communications today.  

As the TruReach Deliver Aerialink Product Manager you will: 

  • Develop a business cases and manage the associated P&L
  • Develop and manage the TruReach Deliver - Aerialink product roadmap, as changes in the market take place
  • Manage the product development and enhancements working closely with the development organization, making decisions on investment and technology, writing requirements and being able to communicate the product strategy and corporate vision
  • Assist in the development of Go-To-Market plans
  • Assist in the development of the required collateral and target event attendance
  • Develop strategic partnerships, where and when needed
  • Identify potential M&A targets
  • Attend customer meetings and work with Sales and program teams to help develop strategies to bring new features to market
  • Attend Industry meetings, as applicable to product
  • Develop clear and concise value propositions for the products
  • Develop pricing model evaluations 
  • Understand and track the financial performance of the product line
  • Work with a wide range of organizations in all aspects of bringing new and existing products into market and actively monitor/track the success of these plans
  • Display a collaborative, positive attitude with desire to work in a demanding, fast paced, exciting and dynamic environment
  • Exercise the Agile development process to create epics, features and user stories with a cross-organizational team.
  • Demonstrate exceptional problem solving skills with unrelenting focus on practical business implications.

 

Requirements:

  • 5+ year’s industry experience as a Product Manager 
  • 10+ years of mobile messaging experience.
  • Have a thorough understanding of current communication network technology and its evolution, including SMS, MMS, connectivity (SMPP, APIs, MMx interfaces) and routing, preferably with an understanding of the global A2P landscape.
  • Knowledge of various messaging technologies, interdependencies, and the industry plans to address emerging opportunities and markets, such as cPaaS, RCS, MaaP, and OTT.
  • Knowledge and experience with various A2P pricing strategies, including understanding applicable costs associated with the delivery of messages through third-parties and terminating on operator networks.
  • Dynamic understanding of threats to mobile messaging, including spam and fraud mitigation strategies.
  • Ability to work with various stakeholders, internally and externally, and be able to build consensus within cross-functional teams. 
  • Demonstrated track record of launching new products and executing successful GTM plans
  • Must possess excellent written communication and presentation skills and business acumen
  • Up to 50% travel as required by business needs

 

October 2, 2020