Responsibilities:

Your role as an Operations System Engineer will be to provide system administration maintenance and application support for Test and Production Telecommunications Service environments.  You will be a crucial member of the Operations team working with NSOC Engineers and Customer Service Agents providing Tier II support to our telecommunications systems and applications. You will have the following responsibilities:

  • Provide system administration maintenance and support for various telecommunication based service platforms.
  • Resolution of platform service issues and alarms.
  • Trace data collection, log file analysis for network/application/middleware devices; service/system trouble correlation and general problem troubleshooting.
  • Perform issue resolution for trouble tickets and trouble ticket management (ack, update, resolve, close).
  • Manage and coordinate problem resolutions with multiple teams – software engineers, data center engineers, software vendors, network carriers, system administrators, DBAs and customers. 
  • Batch job scripting, testing and implementation.
  • Cron jobs and file system maintenance.
  • Perform platform upgrades in testing and production environments.
  • Write and execute Operations Acceptance Test Plans and Cases.
  • Write and test MOPs (Method of Procedures) for standardized system administration and operations practices.
  • Perform post-mortem and root cause analysis for service impacting issues and generate Root Cause Analysis reports.
  • Strictly adhere to standard Methods and Procedures (M&P) and Protocols defined for Operations Center personnel.
  • Develop and maintain technical documentation required to support the platform – Runbook.
  • Must be available to work 24 x 7 on-call rotation during off-hours to support the needs of the business:  nights, weekends and holidays.
  • Must be available to work Sunday Weekly Maintenance Window support rotation.  
     
     

Required Qualifications:

  • UNIX/Linux/Solaris system administration.
  • Programming:   Proficiency with C++, Java/J2EE, HTML and Linux/Unis Shell Scripting Programming (Bash, Perl, Python)
  • Application Server:    JBOSS, Tomcat, Oracle
  • Communication:   TCP/IP, UDP, TCAP, SNMP, SS7, Networking (CCNA Training or Experience is a plus)
  • Previous operations center experience: technical troubleshooting, customer support, monitoring systems and ticket/incident management, resolution and escalation processes.
  • Knowledge of IT service operations and management. Experience in a customer care and technical support in an IT environment.
  • Proficiency with Microsoft Office Applications Suite and SharePoint.
  • Personal Attributes: Must be a Team-player and Leader - excellent coaching and training skills, excellent organizational, writing, and communication skills; customer and quality focused; highly-motivated and self-starter; innovative thinker; and able to work independently.
  • Familiarity with ITIL standards, Number Portability, Telecommunications is a plus.
  • Bachelor’s degree in technology related field – MIS, Computer Science, Networking, EE or ME.
  • Minimum of 5 years of relevant working experience.
View full description Apply Bridgewater, NJ Network Operations 2732 Responsibilities:

Your role as an Operations System Engineer will be to provide system administration maintenance and application support for Test and Production Telecommunications Service environments. You will be a crucial member of the Operations team working with NSOC Engineers and Customer Service Agents providing Tier II support to our telecommunications systems and applications. You will have the following responsibilities:

Provide system administration maintenance and support for various telecommunication based service platforms.
Resolution of platform service issues and alarms.
Trace data collection, log file analysis for network/application/middleware devices; service/system trouble correlation and general problem troubleshooting.
Perform issue resolution for trouble tickets and trouble ticket management (ack, update, resolve, close).
Manage and coordinate problem resolutions with multiple teams – software engineers, data center engineers, software vendors, network carriers, system administrators, DBAs and customers.
Batch job scripting, testing and implementation.
Cron jobs and file system maintenance.
Perform platform upgrades in testing and production environments.
Write and execute Operations Acceptance Test Plans and Cases.
Write and test MOPs (Method of Procedures) for standardized system administration and operations practices.
Perform post-mortem and root cause analysis for service impacting issues and generate Root Cause Analysis reports.
Strictly adhere to standard Methods and Procedures (M&P) and Protocols defined for Operations Center personnel.
Develop and maintain technical documentation required to support the platform – Runbook.
Must be available to work 24 x 7 on-call rotation during off-hours to support the needs of the business: nights, weekends and holidays.
Must be available to work Sunday Weekly Maintenance Window support rotation.


Required Qualifications:

UNIX/Linux/Solaris system administration.
Programming: Proficiency with C++, Java/J2EE, HTML and Linux/Unis Shell Scripting Programming (Bash, Perl, Python)
Application Server: JBOSS, Tomcat, Oracle
Communication: TCP/IP, UDP, TCAP, SNMP, SS7, Networking (CCNA Training or Experience is a plus)
Previous operations center experience: technical troubleshooting, customer support, monitoring systems and ticket/incident management, resolution and escalation processes.
Knowledge of IT service operations and management. Experience in a customer care and technical support in an IT environment.
Proficiency with Microsoft Office Applications Suite and SharePoint.
Personal Attributes: Must be a Team-player and Leader - excellent coaching and training skills, excellent organizational, writing, and communication skills; customer and quality focused; highly-motivated and self-starter; innovative thinker; and able to work independently.
Familiarity with ITIL standards, Number Portability, Telecommunications is a plus.
Bachelor’s degree in technology related field – MIS, Computer Science, Networking, EE or ME.
Minimum of 5 years of relevant working experience. Responsibilities: Your role as an Operations System Engineer will be to provide system administration maintenance and application support for Test and Production Telecommunications Service environments. You will be a crucial member of the Operations tea