Responsibilities:

Customer service and other soft skills are vital, while basic PC, laptop and network connectivity troubleshooting skills are desired. This customer services desk will provide end user support of proprietary business applications and standard (off the shelf) client software while providing outstanding customer service. The person that demonstrates initiative and self-direction in this fast paced company will find ample professional growth opportunities.

  • Monitor and respond to multiple channels of customer contact including chat, email, and phone.   
  • Support the following types of calls, questions, or tickets:
    1. Customer Service
    2. Application Troubleshooting
    3. Assisting customers perform porting related tasks.
    4. Executing planned porting activities for service providers.  
    5. Data Entry 
  • Use critical thinking skills to troubleshoot incidents which will also include working with other departments to satisfy customer needs.
  • Learn and understand all provided training materials associated with the industry, the application, customer service, and related processes/procedure 
  • Gain a full understanding of internal processes and assist as needed

Required Qualifications:

  • BA degree is preferred 
  • Minimum 2 years of customer service experience is desired.
  • Excellent phone and verbal communication skills
  • Any experience with ServiceNow or similar ticketing system would be a plus
  • Experience using “Chat” to support customers (requires good spelling)
  • Any application support experience would be a plus              
  • Superior MS Office Skills
  • Good writing skills and the ability to author professional correspondence
  • Excellent work ethic and customer focus
  • Initiative, critical thinking and good follow through are key characteristics 

Additional Skills:

  • Familiarity with Java Application Middleware; specifically Red Hat Jboss Enterprise Advanced Platform
  • Understanding of Relational Database Management System concepts; especially in the Oracle Database product line
  • Understanding of agile software development principles and knowledge of IBM Rationale and Testing Work Bench a plus
  • Familiarity with the following languages and technologies: JSON, HTML, JavaScript, Web Services, XML, CSS, Perl, Source Control and Configuration Management tools.
  • Willingness to be a part of team supporting rotational on-call working environment/schedule.
View full description Apply Bridgewater, NJ Customer Support 2729 Responsibilities:

Customer service and other soft skills are vital, while basic PC, laptop and network connectivity troubleshooting skills are desired. This customer services desk will provide end user support of proprietary business applications and standard (off the shelf) client software while providing outstanding customer service. The person that demonstrates initiative and self-direction in this fast paced company will find ample professional growth opportunities.



Monitor and respond to multiple channels of customer contact including chat, email, and phone.
Support the following types of calls, questions, or tickets:
Customer Service
Application Troubleshooting
Assisting customers perform porting related tasks.
Executing planned porting activities for service providers.
Data Entry
Use critical thinking skills to troubleshoot incidents which will also include working with other departments to satisfy customer needs.
Learn and understand all provided training materials associated with the industry, the application, customer service, and related processes/procedure
Gain a full understanding of internal processes and assist as needed
Required Qualifications:

BA degree is preferred
Minimum 2 years of customer service experience is desired.
Excellent phone and verbal communication skills
Any experience with ServiceNow or similar ticketing system would be a plus
Experience using “Chat” to support customers (requires good spelling)
Any application support experience would be a plus
Superior MS Office Skills
Good writing skills and the ability to author professional correspondence
Excellent work ethic and customer focus
Initiative, critical thinking and good follow through are key characteristics
Additional Skills:

Familiarity with Java Application Middleware; specifically Red Hat Jboss Enterprise Advanced Platform
Understanding of Relational Database Management System concepts; especially in the Oracle Database product line
Understanding of agile software development principles and knowledge of IBM Rationale and Testing Work Bench a plus
Familiarity with the following languages and technologies: JSON, HTML, JavaScript, Web Services, XML, CSS, Perl, Source Control and Configuration Management tools.
Willingness to be a part of team supporting rotational on-call working environment/schedule. Responsibilities: Customer service and other soft skills are vital, while basic PC, laptop and network connectivity troubleshooting skills are desired. This customer services desk will provide end user support of proprietary business applications and sta