Responsibilities:
iconectiv is managing a series of products related to national and international interconnection data products and services.  This position involves managing moderately complex project from inception to completion, across several product units, matching customer needs with iconectiv resources to achieve project profit objectives.  Responsibilities include project and program management of select contracts within the iconectiv suite, delivering to small and large enterprises, government organizations, consortiums and joint ventures. The contracts will be product deliveries and managed services arrangements, including system deployment, industry testing and integration, data center set-up and operations and help desk.  Required skills include strong project management practices, strong oral and written communications skills, and demonstrated ability to interface with both the customer and internal stakeholders.  The candidate should have knowledge and experience with contract risk management processes and program reviews.  This includes contract compliance tracking, financial assessments and project schedule management.  The customer base is domestic and multinational and the role will likely require domestic and international travel from time to time to manage customer expectations and project implementations.

The Senior Program Manager will support the following services as directed by the Director of iconecitv Service Delivery Management.
•Overseeing implementation efforts of the contract or service
•Serve as customer’s single point of contact for iconecitv during the project plan period
•With the customer, create, define and track major milestones in the project plan, including
 oDevelopment of specifications – interface and work flow
 oProcuring, installing and configuring of third party equipment and software, as needed.
 oAcceptance test development and performance
 oInstallation and deployment of Licensed Software at the main data center and at a chosen disaster recovery/test site, as needed
 oTraining – end user and system operation and maintenance
 oPost deployment customer and contract management for ongoing enhancement and maintenance and support services.
 oOther service activities
•Conduct and attend status meetings with customer’s project Manager at a frequency mutually agreed to by customer and iconectiv.

•Identify and assess capabilities of potential sub-contractors or partners to perform selected project tasks such as data center functions and work with internal iconectiv staff to select and contract and manage subcontractors to ensure they meet the project plans
•Manage budgets, schedules and any personnel selected to work on-site to perform projects tasks
•Develop and execute communication plans with the customer and local partners providing status reports as required
•Identifying and creating opportunities for follow-on work identifying customer needs and developing value propositions and make recommendation to iconectiv sales and account management teams
•Report to internal management status, risks and future direction of active projects.

The role requires working on problems of diverse scope where analysis of data requires evaluation of identifiable factors.  Exercising judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.  Exhibit functional expertise, working on complex problems requiring a high level of ingenuity and creativity gained through years of practical experience.  Frequently contribute to the development of new principles, theories and methods.  Usually self initiated, where work is usually performed independently with minimal direction from manager. May provide technical leadership to less experienced professional staff, as either a generalist or specialist within area of expertise.  Typically requires 6+ years related experience with a BS; 4-6 years experience with an MS.

Requirements:
-Excellent communications skills with customers who are not usually engineers and could include C level executives
-Ability to manage technical, business and sensitive customer issues through clear communications, broad awareness to independently develop resolution paths and manage their execution.
-Direct customer interface for dispute resolution/discussion
-Project management skills to organize, track, refine and execute project activities
-Enough technical experience to understand high-level technical terms and impacts of service and SLA terms, such as system outage, unavailability, etc. and basic system operations terms and behaviors that would result in actions affecting system service.
-Ability to understand customer contracts and project requirements and how to develop plans to meet them
-Problem solving skills
-Working knowledge of Microsoft Excel, Word, PowerPoint software

Additional Skills:
-International program management skills beneficial
-PMI/PMP certification would be a plus, but is not essential.
-Working knowledge of telecommunications, messaging, RCS, numbering and number portability a plus

View full description Apply Bridgewater, NJ Program Management 2543 About iconectiv
Your business and your customers need to access and exchange information simply, seamlessly and securely. iconectiv’s extensive experience in information services and its unmatched numbering intelligence helps you do just that. In fact, more than 2B people count on our platforms each day to keep their networks, devices and applications connected. Our cloud-based Software as a Service (SaaS) solutions span network and operations management, numbering, trusted communications and fraud prevention. For more information, visit www.iconectiv.com. Follow us on Twitter and LinkedIn.

Responsibilities:
iconectiv is managing a series of products related to national and international interconnection data products and services. This position involves managing moderately complex project from inception to completion, across several product units, matching customer needs with iconectiv resources to achieve project profit objectives. Responsibilities include project and program management of select contracts within the iconectiv suite, delivering to small and large enterprises, government organizations, consortiums and joint ventures. The contracts will be product deliveries and managed services arrangements, including system deployment, industry testing and integration, data center set-up and operations and help desk. Required skills include strong project management practices, strong oral and written communications skills, and demonstrated ability to interface with both the customer and internal stakeholders. The candidate should have knowledge and experience with contract risk management processes and program reviews. This includes contract compliance tracking, financial assessments and project schedule management. The customer base is domestic and multinational and the role will likely require domestic and international travel from time to time to manage customer expectations and project implementations.

The Senior Program Manager will support the following services as directed by the Director of iconecitv Service Delivery Management.
•Overseeing implementation efforts of the contract or service
•Serve as customer’s single point of contact for iconecitv during the project plan period
•With the customer, create, define and track major milestones in the project plan, including
oDevelopment of specifications – interface and work flow
oProcuring, installing and configuring of third party equipment and software, as needed.
oAcceptance test development and performance
oInstallation and deployment of Licensed Software at the main data center and at a chosen disaster recovery/test site, as needed
oTraining – end user and system operation and maintenance
oPost deployment customer and contract management for ongoing enhancement and maintenance and support services.
oOther service activities
•Conduct and attend status meetings with customer’s project Manager at a frequency mutually agreed to by customer and iconectiv.

•Identify and assess capabilities of potential sub-contractors or partners to perform selected project tasks such as data center functions and work with internal iconectiv staff to select and contract and manage subcontractors to ensure they meet the project plans
•Manage budgets, schedules and any personnel selected to work on-site to perform projects tasks
•Develop and execute communication plans with the customer and local partners providing status reports as required
•Identifying and creating opportunities for follow-on work identifying customer needs and developing value propositions and make recommendation to iconectiv sales and account management teams
•Report to internal management status, risks and future direction of active projects.

The role requires working on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Exercising judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. Exhibit functional expertise, working on complex problems requiring a high level of ingenuity and creativity gained through years of practical experience. Frequently contribute to the development of new principles, theories and methods. Usually self initiated, where work is usually performed independently with minimal direction from manager. May provide technical leadership to less experienced professional staff, as either a generalist or specialist within area of expertise. Typically requires 6+ years related experience with a BS; 4-6 years experience with an MS.

Requirements:
-Excellent communications skills with customers who are not usually engineers and could include C level executives
-Ability to manage technical, business and sensitive customer issues through clear communications, broad awareness to independently develop resolution paths and manage their execution.
-Direct customer interface for dispute resolution/discussion
-Project management skills to organize, track, refine and execute project activities
-Enough technical experience to understand high-level technical terms and impacts of service and SLA terms, such as system outage, unavailability, etc. and basic system operations terms and behaviors that would result in actions affecting system service.
-Ability to understand customer contracts and project requirements and how to develop plans to meet them
-Problem solving skills
-Working knowledge of Microsoft Excel, Word, PowerPoint software

Additional Skills:
-International program management skills beneficial
-PMI/PMP certification would be a plus, but is not essential.
-Working knowledge of telecommunications, messaging, RCS, numbering and number portability a plus
About iconectiv