iconectiv is recruiting for a seasoned IT executive who will lead the iconectiv Information Technology organization in providing day to day IT services for internal and external clients.  The ideal candidate will have demonstrated experience and skills enabling her/him to establish the vision, strategy and programs required to provide quality customer services/support and operational integrity and efficiency for all aspects of IT, including Networking, System Administration, Desktops, Mobile devices, and Help Desk services. In addition, the candidate will have experience with global data center management for co-location, managed services, and cloud services offerings.

As Sr. Director of Corporate IT & Operations you will be responsible to define the IT service strategy and organization goals to provide best practices in service engineering and operation, for business continuity and disaster recovery, and system performance across all aspects of the enterprise; from End User computing to the operational status of critical real time customer applications.  You will lead a team of managers and IT professionals in support of Server Engineering, End User computing, Network Design and Management, Help Desk, and Network Operations Center services.  You must develop a thorough understanding of the solutions (platforms, applications, and processes) in order to fully meet the technical requirements of the position. The successful candidate will be self-motivated, highly self-directed and capable of working without close supervision and in cooperation with other functional units, possess excellent communication and presentation skills to be effective both up and down the leadership chain.  

 In addition, you will have the following responsibilities:

  • Provide leadership and direction over a 24x7x365 global IT operation
  • Create, implement, and maintain business continuity and disaster recovery plans, solutions, and operations enterprise wide
  • Integrate and maintain operational compliance with enterprise security policies, standards, and procedures in lockstep with the CISO organization
  • Create, implement, and maintain a technology roadmap aligned to business unit and enterprise security goals and objectives in conjunction with the office of the CTO and business unit heads
  • Implement and manage processes and systems to proactively monitor the health and welfare of the company’s systems
  • Continuous improvement of operational procedures and customer experience by providing regular feedback (survey) on how to enhance, grow, and tune the operational process
  • Work with stakeholders (Business Units, CISO, Corporate) to define business and systems requirements for new technology implementations
  • Oversee negotiation and administration of vendor, and consultant IT contracts and service agreements
  • Analyze existing operations and make recommendations for the improvement and efficient growth of the network infrastructure and IT systems
  • Enhance and maintain IT management functions aligned with the ITIL framework
  • Conduct research and remain current with the latest technologies and solutions in support of engineering and procurement efforts
  • Develop business case justifications and cost/benefit analyses for IT spending and initiatives
  • Manage operations staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions
  • Collaborate with Engineering, Program Management, Systems Administration and third-party infrastructure and tool providers
  • Ensure environments (production, development, training, QA, etc.) are provided and managed in an efficient and cost-effective manner 
  • Communicate with the executive team, the business clients on status, experiences, lessons learned, and on-going needs
  • Lead incident management, and direct resolution of potentially complex customer troubles
  • Continually review performance metrics, identify weak areas, and develop plans to improve
  • Develop, enhance and execute documented procedures focusing on network monitoring and troubleshooting, and ensure the overall availability of the infrastructure and application Software
  • Train, mentor and coach staff and continue to build the overall team technical expertise.  Working with HR, provide technical training tracks for IT personnel.

 Required Qualifications:

  • BS or higher in Computer Science (CS), Computer Information Systems (CIS), Management Information Systems (MIS), or related field; exceptions can be made for the a qualified candidate with exceptional work experience)
  • Minimum of 10+ years of relevant working experience
  • Experience with compliance of local regulations and remote operations practices and oversight of local partners
  • Strong knowledge of IT service operations and management
  • Experience in all traditional infrastructure areas, including: data centers, network, telecom, helpdesk, planning and engineering, desktop, and disaster recovery planning and storage capacity
  • Experience verifying carrier grade, highly available systems’ performance for effectiveness, growth/scaling requirements, security, and compliance with regulatory mandates
  • Experience in global data center management, migrations, and operations
  • Strong track record for leading the integration of security requirements and best practices throughout the IT program
  • Knowledge of and experience with security frameworks (ISO 27001/2, COBIT, NIST CSF)
  • In depth experience with ITIL
  • CISA or CISSP certification desirable
  • Experience with Business Process Outsourcing
  • Strong telecommunications industry knowledge
  • Ability to translate business and regulatory requirements into operational processes
  • Ability to work within a data center, potentially lift and/or reach for equipment, move cables and stand for extended periods of time.
View full description Apply Bridgewater, NJ 115000 2474 iconectiv is recruiting for a seasoned IT executive who will lead the iconectiv Information Technology organization in providing day to day IT services for internal and external clients. The ideal candidate will have demonstrated experience and skills enabling her/him to establish the vision, strategy and programs required to provide quality customer services/support and operational integrity and efficiency for all aspects of IT, including Networking, System Administration, Desktops, Mobile devices, and Help Desk services. In addition, the candidate will have experience with global data center management for co-location, managed services, and cloud services offerings.


As Sr. Director of Corporate IT & Operations you will be responsible to define the IT service strategy and organization goals to provide best practices in service engineering and operation, for business continuity and disaster recovery, and system performance across all aspects of the enterprise; from End User computing to the operational status of critical real time customer applications. You will lead a team of managers and IT professionals in support of Server Engineering, End User computing, Network Design and Management, Help Desk, and Network Operations Center services. You must develop a thorough understanding of the solutions (platforms, applications, and processes) in order to fully meet the technical requirements of the position. The successful candidate will be self-motivated, highly self-directed and capable of working without close supervision and in cooperation with other functional units, possess excellent communication and presentation skills to be effective both up and down the leadership chain.

In addition, you will have the following responsibilities:
•Provide leadership and direction over a 24x7x365 global IT operation
•Create, implement, and maintain business continuity and disaster recovery plans, solutions, and operations enterprise wide
•Integrate and maintain operational compliance with enterprise security policies, standards, and procedures in lockstep with the CISO organization
•Create, implement, and maintain a technology roadmap aligned to business unit and enterprise security goals and objectives in conjunction with the office of the CTO and business unit heads
•Implement and manage processes and systems to proactively monitor the health and welfare of the company’s systems
•Continuous improvement of operational procedures and customer experience by providing regular feedback (survey) on how to enhance, grow, and tune the operational process
•Work with stakeholders (Business Units, CISO, Corporate) to define business and systems requirements for new technology implementations

•Oversee negotiation and administration of vendor, and consultant IT contracts and service agreements
•Analyze existing operations and make recommendations for the improvement and efficient growth of the network infrastructure and IT systems
•Enhance and maintain IT management functions aligned with the ITIL framework
•Conduct research and remain current with the latest technologies and solutions in support of engineering and procurement efforts
•Develop business case justifications and cost/benefit analyses for IT spending and initiatives
•Manage operations staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions
•Collaborate with Engineering, Program Management, Systems Administration and third-party infrastructure and tool providers
•Ensure environments (production, development, training, QA, etc.) are provided and managed in an efficient and cost-effective manner
•Communicate with the executive team, the business clients on status, experiences, lessons learned, and on-going needs
•Lead incident management, and direct resolution of potentially complex customer troubles
•Continually review performance metrics, identify weak areas, and develop plans to improve
•Develop, enhance and execute documented procedures focusing on network monitoring and troubleshooting, and ensure the overall availability of the infrastructure and application Software
•Train, mentor and coach staff and continue to build the overall team technical expertise. Working with HR, provide technical training tracks for IT personnel.

Required Qualifications:
•BS or higher in Computer Science (CS), Computer Information Systems (CIS), Management Information Systems (MIS), or related field; exceptions can be made for the a qualified candidate with exceptional work experience)
•Minimum of 10+ years of relevant working experience
•Experience with compliance of local regulations and remote operations practices and oversight of local partners
•Strong knowledge of IT service operations and management
•Experience in all traditional infrastructure areas, including: data centers, network, telecom, helpdesk, planning and engineering, desktop, and disaster recovery planning and storage capacity
•Experience verifying carrier grade, highly available systems’ performance for effectiveness, growth/scaling requirements, security, and compliance with regulatory mandates
•Experience in global data center management, migrations, and operations
•Strong track record for leading the integration of security requirements and best practices throughout the IT program
•Knowledge of and experience with security frameworks (ISO 27001/2, COBIT, NIST CSF)
•In depth experience with ITIL
•CISA or CISSP certification desirable
•Experience with Business Process Outsourcing
•Strong telecommunications industry knowledge
•Ability to translate business and regulatory requirements into operational processes
•Ability to work within a data center, potentially lift and/or reach for equipment, move cables and stand for extended periods of time.
iconectiv is recruiting for a seasoned IT executive who will lead the iconectiv Information Technology organization in providing day to day IT services for internal and external clients. The ideal candidate will have demonstrated experience and skills en