Responsibilities:

Your role as a NOC I Engineer is to ensure service platform health and integrity through system, application, network and database monitoring. In this position, you will play a crucial role in the Network Operations Center by being a key member of the service solution monitoring team. In addition to monitoring you will be required to provide support to the Customer Service and Operations Engineering teams to assist in troubleshooting service/system issues, collecting system/application/performance data, managing trouble tickets, performing notifications and escalations and system and application sanity testing. You will have the following responsibilities:

  • Production and Test environment platform monitoring for alarms and performance issues on systems, applications, databases and network/customer connectivity.
  • Manage alarm events and technical application issues – creating, modifying and closing trouble tickets and routing issues to appropriate teams or vendor to be investigated and provide assistance wherever needed or requested.
  • Perform assigned daily, weekly and monthly operations maintenance duties.
  • Perform basic system administrator functions such as: back-ups, alarm clearing and resolution, review error logs, capture and analyze trace data, platform sanity testing, run performance and capacity analysis reports and provide overall system administration assistance whenever needed or requested.
  • Support platform maintenance and testing initiatives.
  • Perform testing and certifications for monitoring, failover and other major Operations deliverables.
  • Strictly adhere to standard Methods and Procedures (M&P) and Protocols defined for Operations Center personnel.
  • Generate and maintain operational and technical documentation to support the development and/or improvement of all Operations initiatives - M&Ps, Standard Operations Procedures, MoPs, Testing Execution Records, and Technical Administration Guides.
  • Must be available to work 24x7 rotating shifts including day, swing, nights, weekends and holidays.

Required Qualifications:

  • UNIX/Linux/Solaris experience and knowledge of system administration.
  • Previous experience in Network or Service Operations Center, technical troubleshooting, customer support, monitoring systems and knowledge of ticket and incident management, resolution and escalation processes.
  • Knowledge of IT service operations and management. Experience in a customer care and technical support in an IT environment.
  • Proficiency with Microsoft Office Applications Suite and SharePoint.
  • Proficiency with Written and Oral communications and documentation.
  • Familiarity with ITIL standards, ServiceNow, Testing, Number Portability, Telecommunications and Networking is a plus.
  • Personal Attributes: Must be a Team-player; good organizational, writing, and communication skills; customer and quality focused; highly-motivated and self-starter; innovative thinker; and able to work independently.
  • Associates degree, college or equivalent experience in technology related field.
  • Minimum of 2 years of relevant working experience.
View full description Apply Bridgewater, NJ Operations 2417 Location - Bridgewater, NJ

About iconectiv

At iconectiv, we envision a world without boundaries, where the ability to access and exchange information is simple, secure and seamless. As the authoritative partner of the communications industry for more than 30 years, our market-leading solutions enable the interconnection of networks, devices, and applications for more than one billion people every day. Working closely with private, government and non-governmental organizations, iconectiv has intimate knowledge of the intricacies and complexities of creating, operating, and securing the telecommunications infrastructure for service providers, regulators, enterprises and content providers. iconectiv provides network and operations management, numbering, registry, fraud and revenue assurance and messaging solutions to more than 1,000 customers globally.

As the world continues to change in ways we cannot even begin to imagine, we know that one thing will never change -- the need to stay connected. The world of tomorrow is counting on us, and we are delivering.

A US-based company, Telcordia Technologies, Inc., doing business as iconectiv. For more information, visit www.iconectiv.com.

Responsibilities:

Your role as a NOC I Engineer is to ensure service platform health and integrity through system, application, network and database monitoring. In this position, you will play a crucial role in the Network Operations Center by being a key member of the service solution monitoring team. In addition to monitoring you will be required to provide support to the Customer Service and Operations Engineering teams to assist in troubleshooting service/system issues, collecting system/application/performance data, managing trouble tickets, performing notifications and escalations and system and application sanity testing. You will have the following responsibilities:

Production and Test environment platform monitoring for alarms and performance issues on systems, applications, databases and network/customer connectivity.
Manage alarm events and technical application issues – creating, modifying and closing trouble tickets and routing issues to appropriate teams or vendor to be investigated and provide assistance wherever needed or requested.
Perform assigned daily, weekly and monthly operations maintenance duties.
Perform basic system administrator functions such as: back-ups, alarm clearing and resolution, review error logs, capture and analyze trace data, platform sanity testing, run performance and capacity analysis reports and provide overall system administration assistance whenever needed or requested.
Support platform maintenance and testing initiatives.
Perform testing and certifications for monitoring, failover and other major Operations deliverables.
Strictly adhere to standard Methods and Procedures (M&P) and Protocols defined for Operations Center personnel.
Generate and maintain operational and technical documentation to support the development and/or improvement of all Operations initiatives - M&Ps, Standard Operations Procedures, MoPs, Testing Execution Records, and Technical Administration Guides.
Must be available to work 24x7 rotating shifts including day, swing, nights, weekends and holidays.
Required Qualifications:

UNIX/Linux/Solaris experience and knowledge of system administration.
Previous experience in Network or Service Operations Center, technical troubleshooting, customer support, monitoring systems and knowledge of ticket and incident management, resolution and escalation processes.
Knowledge of IT service operations and management. Experience in a customer care and technical support in an IT environment.
Proficiency with Microsoft Office Applications Suite and SharePoint.
Proficiency with Written and Oral communications and documentation.
Familiarity with ITIL standards, ServiceNow, Testing, Number Portability, Telecommunications and Networking is a plus.
Personal Attributes: Must be a Team-player; good organizational, writing, and communication skills; customer and quality focused; highly-motivated and self-starter; innovative thinker; and able to work independently.
Associates degree, college or equivalent experience in technology related field.
Minimum of 2 years of relevant working experience.
Relocation Benefits: This position is not eligible for relocation assistance.

Full Time Employee benefits:

Health care benefits
401(k) with company match
Holiday pay
Paid time off (inclusive of a volunteer day)
Tuition Reimbursement upon approval
On-site Gym
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore, employees assigned may be required to perform additional job tasks required by the manager.

We are proud to be an EOE Minorities/Females/Protected Veterans/Disabled employer. The Company’s status is a VEVRAA Federal Contractor. Request Priority Protected Veteran Referrals. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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