work with us

be part of the team

A professionally challenging and rewarding place to work, we believe our employee’s knowledge, skills and experience are our most valued assets. We offer a competitive and comprehensive package that includes competitive base and incentive pay; medical, dental, life insurance; disability programs; Health Savings Account (HSA) and Flexible Spending Accounts (FSA); Savings/401(k), paid time off; education assistance and training. In addition to our full-time positions, we offer internships for students through our Intern University program and internships for professionals returning to the workforce through our affiliation with the Path Forward organization.

 

We are proud to be an EOE Minorities/Females/Protected Veterans/Disabled employer. The company's status is a VEVRAA Federal Contractor. Request Priority Protected Veteran Referrals. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Applicants have rights under Federal Employment Laws (FMLA, EEO, EPPA)

 

 

accommodations for applicants with disabilities

 

iconectiv is an Equal Employment Opportunity/Affirmative Action Employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online career page due to your disability and need accommodation, you may e-mail us at recruiting@iconectiv.com. Please use "Accommodation Request" as the subject line of your email or call us at 732-699-4414.

 

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Open Positions

Intern - Marketing

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Bridgewater, NJ MarketingJob ID 2538

Responsibilities:
Intern needed to support the execution of the company’s social media and web content tactics.
Assistance in documenting requirements for updates on public websites, testing updates, making updates to miconectiv and provide support to the web team based on specific projects.
•Update and maintain social media accounts which include Linkedin and twitter
•Assist in updating miconectiv content
•Assist in website test plans
•Documenting requirements for updates on public websites
•Support the execution of the company’s MARCOM strategy 

Required Skills:
·Enrolled at University with GPA of 3.0 or higher.
·Well organized with attention to detail. 
·Excellent verbal, written, presentation and interpersonal skills.

Additional Skills:
·CMS experience a plus
·HTML experience a plus

 
 
 

 

 

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SOC I Analyst

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Bridgewater, NJ Network SecurityJob ID 2528

Responsibilities:
Your role as a SOC (Security Operations Center) I Analyst is to ensure service platform security health and integrity through Application, Network and SIEM monitoring. In this position, you will play a crucial role in the Network Security Operations Center (NSOC) by being a key member of the service solution monitoring and Security Operations Tier I and II teams. Primary emphasis will be placed on daily monitoring and review of network, system, and application events to identify potential security incidents. In addition to monitoring you will be required to provide support to the Customer Service and Operations Engineering teams to assist in troubleshooting security service/system issues, collecting system/application/performance data, opening and managing trouble tickets, documenting security incidents and security procedures and performing on-call services and necessary security management escalations when required.
The Security Analyst will be required to:

•Perform Security Incident Management (opening, documenting, analyzing, managing, remediating and resolving) trouble tickets.
•Investigate events in security systems:  SIEM, F5, Vulnerability Scanners and Splunk
•Perform preliminary log collection and incident investigations, determining the root cause of the security incident and preserving evidence for potential action
•Perform standard vulnerability scanning activities – create/update job schedules, suspend/troubleshoot job runs, run ad-hoc scans and interpret and remediate results.
•Provide daily incident/request and various monthly security reports as needed or required
•Interface with technical personnel and other Operations/Development/Project Management teams as required
•Participate in knowledge sharing with other analysts and develop security monitoring and incident mitigation solutions
•Perform Production and Development/Test SIEM monitoring to detect potential security incidents including: login authentication failures; host intrusion detection; DDoS (Denial of Service); network perimeter attacks and perform the necessary actions to report and remediate.
•Strictly adhere to standard Security, NSOC and Operations Methods and Procedures (M&P)
•Generate and maintain documentation to support the development and/or improvement of Security Policy and Procedures
•Support Security and Weekly Industry Maintenance Activities (Off-Hours Support)
•Perform On-Call Duty rotation and necessary escalation to counteract potential threats/vulnerabilities.
•Able to support shifts as needed or required as part of the 24 x 7 Network Security Operating Center

Required Qualifications:

Personal Attributes: 

  • Team-player
  • Coachable and trainable
  • Proficiency in written and spoken English
  • Strong organizational, writing, and communication skills
  • Analytical and problem solving skills
  • Customer and quality focused
  • Highly-motivated
  • Self-starter and innovative thinker
  • Ability to multi-task and work independently
  • Ability to work in a dynamic environment

•Basic knowledge of IT technologies, ideally related to Security
•Basic knowledge of Unix/Linux/Solaris and Windows Server operating systems
•Interest in Security, Network and Server Monitoring technologies
•Entry-to-immediate level certification or willingness to obtain.  That demonstrates a knowledge of security concepts (e.g., Security+, GSEC, CEH, ECSA, SSCP and CCNA-Security).
•Previous experience in Network or Service Operations Center, technical troubleshooting, customer support, monitoring systems and knowledge of ticket and incident management, resolution and escalation processes.
•Proficiency with Microsoft Office Applications Suite and SharePoint
•Bachelor's Degree in Computer Science, Information Security, related technology field or equivalent work experience required

Additional Skills:
•Familiarity with ITIL standards, Number Portability,  and related Telecommunications technologies
•Knowledge of Networking protocols and technologies, e.g. TCP/IP, Firewalls, Routers, etc.
•Knowledge of Security principles, techniques and technologies
•Understanding the technical aspects of Information Security
•Experience with Security Information and Event Management (SIEM) tools. MacAfee experience a plus
•Experience with Vulnerability scanners
•Programming and scripting skills
•Basic Telecom industry knowledge

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Reports Developer (Hyperion/OneStream)

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Bridgewater, NJ FinanceJob ID 2546

Responsibilities:
• Continue to build out Reporting library based on user-defined requirements.
• Manage operations and day-to-day end-user support of financial reporting platform.
• Ensure smooth month-end close and forecast/outlook cycles through close partnership with Finance and business partners.
• Troubleshooting integration and data issues across various applications to ensure complete and accurate reporting within financial application.
• Proactively monitor and streamline tasks and procedures following company standards
• Participate in system testing, data validations, and stress testing of new enhancements/features
• Create technical documentation, including data flow charts, system diagrams, formulas and methods for solving business problems, incorporating infrastructure requirements and interfaces.
• Update/create end user training documents

Requirements:
• 3 – 5 years of experience in cloud CPM solutions
• Knowledge of NetSuite ERP
• Knowledge of Hyperion or OneStream application architecture and design principles
• Understanding of Hyperion or OneStream data structures and reporting cubes
• Working knowledge in relational database technologies and administration, preferably MS SQL Server and Oracle
• Excellent analytical, design, and organizational skills, with strong critical thinking and problem solving abilities
• Must have a strong desire for process improvement and automation
• Must be able to manage time efficiently with the capacity to handle multiple tasks concurrently under minimal supervision
• Experience with high levels of accountability; demonstrated initiative, innovation, and flexibility
• Excellent verbal, written, and interpersonal skills
• Must be a team player and be able to build consensus with other team members

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Contractor - Tier 2 Production Support

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Bridgewater, NJ Network OperationsJob ID 2545

Responsibilities:
6 Month contract with a potential Right to Hire -  This Tier 2 Production Support Engineer is a contractor position. The incumbent in this position will provide end user support of applications and all iconectiv products that are deployed in different geographic locations as well as in USA. Strong Customer service, strong technical skills and other soft skills are non-negotiable, while basic PC, laptop and network connectivity troubleshooting skills are a must. We are looking for a production support engineer who has hands on experience for supporting proprietary and critical business applications while providing outstanding customer service. This person must demonstrate very good technical skills, very good communication skills (both written and verbal) have self-initiative and self-direction in a fast paced, growth oriented company. Key responsibilities include:
•Supports the restoration of the application and service operation as quickly as possible to minimize the impact to customer’s business operations.
•Responsible for planning and coordinating all activities required to perform, monitor, and report on the incident remediation and Disaster Recovery efforts.
•Shall act as the Point of Contract (POC) for all Major Incident support and coordination. Responsible for the effective implementation of the Incident Management process and ensuring that incidents are managed and reported in accordance with the ITIL Incident Management process.
•Responsible for managing Tier 2 incident responses and resolutions.
•Responsible for ensuring that all incidents are properly resolved and closed. Responsible for providing recommendations to the CBP Incident Manager for the continuous improvement of Incident Management Process.
•Support the following types of calls, questions, or tickets: Customer Service, Application Troubleshooting
•Assimilate all provided training associated with the application, and processes/procedures
•Gain a full understanding of internal processes and assist as needed.
•Participate in discussions & brainstorming, review sessions on architecture, design, and logic.
•Work closely with a great, close-knit team.

Requirements:
•B.E degree in Computer Science, Electronics or Electrical Engineering is preferred
•Familiarity with Java Application Middleware; specifically Red Hat JBoss Enterprise Advanced Platform, Amazon Web Services is required
•Understanding of Relational Database Management System concepts and writing SQL queries; especially in the Oracle Database  and MySQL is desired
•Familiarity with the following languages and technologies: Java, SQL, JSON, HTML, JavaScript, Web Services, XML, CSS, Python, Shell, Source Control and Configuration Management tools
•5 to 8 + years of customer service experience
•Excellent technical troubleshooting experience is necessary.
•Excellent phone and verbal communication skills
•Application support experience is a Must
•Superior MS Office Skills
•Strong business writing skills and the ability to author professional memos, reports, and correspondences
•Experience with reporting, metrics, SLA management, and quality assurance
•Strong organizational skills and the ability to build effective working relationships
•Excellent work ethics and customer focus
•Initiative, critical thinking and good follow through are key characteristics
•Any experience with Service Now or Jira or similar ticketing system is a must
•US Citizenship required

Additional Skills:
•Previous participation in a complete, ground-up product deployment
•Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines.
•Willingness to work in a 24/7 environments in case the need arises
•Experience working with a diverse, global community is preferred
•Develop the ability to sense issues and activities and communicate/escalate effectively

View full descriptionApply

Contractor - Tier 2 Production Support

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Bridgewater, NJ Network OperationsJob ID 2544

Responsibilities:
6 Month contract with a potential Right to Hire -  This Tier 2 Production Support Engineer is a contractor position. The incumbent in this position will provide end user support of applications and all iconectiv products that are deployed in different geographic locations as well as in USA. Strong Customer service, strong technical skills and other soft skills are non-negotiable, while basic PC, laptop and network connectivity troubleshooting skills are a must. We are looking for a production support engineer who has hands on experience for supporting proprietary and critical business applications while providing outstanding customer service. This person must demonstrate very good technical skills, very good communication skills (both written and verbal) have self-initiative and self-direction in a fast paced, growth oriented company. Key responsibilities include:
•Supports the restoration of the application and service operation as quickly as possible to minimize the impact to customer’s business operations.
•Responsible for planning and coordinating all activities required to perform, monitor, and report on the incident remediation and Disaster Recovery efforts.
•Shall act as the Point of Contract (POC) for all Major Incident support and coordination. Responsible for the effective implementation of the Incident Management process and ensuring that incidents are managed and reported in accordance with the ITIL Incident Management process.
•Responsible for managing Tier 2 incident responses and resolutions.
•Responsible for ensuring that all incidents are properly resolved and closed. Responsible for providing recommendations to the CBP Incident Manager for the continuous improvement of Incident Management Process.
•Support the following types of calls, questions, or tickets: Customer Service, Application Troubleshooting
•Assimilate all provided training associated with the application, and processes/procedures
•Gain a full understanding of internal processes and assist as needed.
•Participate in discussions & brainstorming, review sessions on architecture, design, and logic.
•Work closely with a great, close-knit team.

Requirements:
•B.E degree in Computer Science, Electronics or Electrical Engineering is preferred
•Familiarity with Java Application Middleware; specifically Red Hat JBoss Enterprise Advanced Platform, Amazon Web Services is required
•Understanding of Relational Database Management System concepts and writing SQL queries; especially in the Oracle Database  and MySQL is desired
•Familiarity with the following languages and technologies: Java, SQL, JSON, HTML, JavaScript, Web Services, XML, CSS, Python, Shell, Source Control and Configuration Management tools
•5 to 8 + years of customer service experience
•Excellent technical troubleshooting experience is necessary.
•Excellent phone and verbal communication skills
•Application support experience is a Must
•Superior MS Office Skills
•Strong business writing skills and the ability to author professional memos, reports, and correspondences
•Experience with reporting, metrics, SLA management, and quality assurance
•Strong organizational skills and the ability to build effective working relationships
•Excellent work ethics and customer focus
•Initiative, critical thinking and good follow through are key characteristics
•Any experience with Service Now or Jira or similar ticketing system is a must
•US Citizenship required

Additional Skills:
•Previous participation in a complete, ground-up product deployment
•Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines.
•Willingness to work in a 24/7 environments in case the need arises
•Experience working with a diverse, global community is preferred
•Develop the ability to sense issues and activities and communicate/escalate effectively

View full descriptionApply

Senior Program Manager

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Bridgewater, NJ Program ManagementJob ID 2543

Responsibilities:
iconectiv is managing a series of products related to national and international interconnection data products and services.  This position involves managing moderately complex project from inception to completion, across several product units, matching customer needs with iconectiv resources to achieve project profit objectives.  Responsibilities include project and program management of select contracts within the iconectiv suite, delivering to small and large enterprises, government organizations, consortiums and joint ventures. The contracts will be product deliveries and managed services arrangements, including system deployment, industry testing and integration, data center set-up and operations and help desk.  Required skills include strong project management practices, strong oral and written communications skills, and demonstrated ability to interface with both the customer and internal stakeholders.  The candidate should have knowledge and experience with contract risk management processes and program reviews.  This includes contract compliance tracking, financial assessments and project schedule management.  The customer base is domestic and multinational and the role will likely require domestic and international travel from time to time to manage customer expectations and project implementations.

The Senior Program Manager will support the following services as directed by the Director of iconecitv Service Delivery Management.
•Overseeing implementation efforts of the contract or service
•Serve as customer’s single point of contact for iconecitv during the project plan period
•With the customer, create, define and track major milestones in the project plan, including
 oDevelopment of specifications – interface and work flow
 oProcuring, installing and configuring of third party equipment and software, as needed.
 oAcceptance test development and performance
 oInstallation and deployment of Licensed Software at the main data center and at a chosen disaster recovery/test site, as needed
 oTraining – end user and system operation and maintenance
 oPost deployment customer and contract management for ongoing enhancement and maintenance and support services.
 oOther service activities
•Conduct and attend status meetings with customer’s project Manager at a frequency mutually agreed to by customer and iconectiv.

•Identify and assess capabilities of potential sub-contractors or partners to perform selected project tasks such as data center functions and work with internal iconectiv staff to select and contract and manage subcontractors to ensure they meet the project plans
•Manage budgets, schedules and any personnel selected to work on-site to perform projects tasks
•Develop and execute communication plans with the customer and local partners providing status reports as required
•Identifying and creating opportunities for follow-on work identifying customer needs and developing value propositions and make recommendation to iconectiv sales and account management teams
•Report to internal management status, risks and future direction of active projects.

The role requires working on problems of diverse scope where analysis of data requires evaluation of identifiable factors.  Exercising judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.  Exhibit functional expertise, working on complex problems requiring a high level of ingenuity and creativity gained through years of practical experience.  Frequently contribute to the development of new principles, theories and methods.  Usually self initiated, where work is usually performed independently with minimal direction from manager. May provide technical leadership to less experienced professional staff, as either a generalist or specialist within area of expertise.  Typically requires 6+ years related experience with a BS; 4-6 years experience with an MS.

Requirements:
-Excellent communications skills with customers who are not usually engineers and could include C level executives
-Ability to manage technical, business and sensitive customer issues through clear communications, broad awareness to independently develop resolution paths and manage their execution.
-Direct customer interface for dispute resolution/discussion
-Project management skills to organize, track, refine and execute project activities
-Enough technical experience to understand high-level technical terms and impacts of service and SLA terms, such as system outage, unavailability, etc. and basic system operations terms and behaviors that would result in actions affecting system service.
-Ability to understand customer contracts and project requirements and how to develop plans to meet them
-Problem solving skills
-Working knowledge of Microsoft Excel, Word, PowerPoint software

Additional Skills:
-International program management skills beneficial
-PMI/PMP certification would be a plus, but is not essential.
-Working knowledge of telecommunications, messaging, RCS, numbering and number portability a plus

View full descriptionApply

Intern - Marketing and Communications

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Bridgewater, NJ MarketingJob ID 2542

Job Description:
iconectiv is looking for a motivated, professional, and creative intern for the year! You will gain hands-on experience in corporate marketing and work on numerous projects to support the team’s marketing and communications strategy. If you enjoy writing, collaborating with a team and voicing your ideas, this role is perfect for you.
Responsibilities:
•Write internal emails, blog posts and intranet content
•Contribute to marketing collateral, including case studies, brochures, slide decks, market briefs and white papers
•Conduct market research
•Participate in regular meetings related to marketing and communications initiatives
•Update and maintain a central repository of slides to be used by sales, product and executive team members
•Copyedit artwork to ensure consistency and accuracy

Requirements:
•College student with a Communications, Marketing or Journalism major
•Relevant experience in the marketing and communications space, such as on-campus activities, blog and/or previous internships
 

** The internship will be part time during school semesters, hours are flexible based on class schedule can accommodate 40 hours a week during semester breaks***

Additional Skills:
•Excellent verbal and written communication skills
•Quick learner and detail oriented
•Strong organizational skills
•Knowledge of current trends and new developments in marketing and communications

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Director of Account Management

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US/Remote Account ManagementJob ID 2541

Responsibilities:
•Manage business for a portfolio of accounts and reach the recurring renewals target
•Identify and close new core product sales within those accounts by up-selling and cross-selling
•Interact and coordinate with other sales teams working on the same account
•Develop trusted advisor relationships with key customer stakeholders and executives
•Negotiate contracts and close agreements
•Clearly communicate the progress of initiatives to internal and external stakeholders
•Forecast and track key account metrics
•Assist with challenging client requests or issue escalations as needed

Requirements:
•Proven account management or other sales experience
•Demonstrated ability to communicate, present effectively at all levels of an organization
•Demonstrated experience or relationships with T-Mobile
•Bachelor’s Degree in appropriate field of study or equivalent work experience
•5+ years’ experience selling solutions to Telecom Senior Executive, marketing, planning and operations groups
 

Additional Skills:
•Excellent listening, negotiation and presentation skills
•Excellent verbal and written communications skills
•Familiarity with trusted communications trends such as STIR/SHAKEN and RCS

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Pre-sales Consultant

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United Kingdom SalesJob ID 2540

Responsibilities:
We are looking for an individual who can support the promotion of iconectiv’s interests in the area of Trusted Communications within EMEA driven by our work in areas including secure verification services for evolving areas such as RCS Business Messaging and anti-spoofing where we are an industry leader working to stop illegal robocalls. In performing this role, the individual must develop strong working relationships with a variety of internal and external stakeholders, including business development, account management, product management, subject matter experts and engineering. The Presales role requires the individual to both support solution development and enable market, business and account development strategies.  Additionally the role will engage with product management and engineering to deliver Voice of Customer feedback and input to product roadmaps.

The individual should be able to articulate and communicate information effectively with diverse audiences. with the ability to translate subject matter terminology into business terms to support product positioning and opportunity development.

Requirements:
The individual will be expected to have the following:
•Familiarity with the challenges facing service providers, and their enterprise customers, to enable and support trusted communications
•Capability to develop and maintain a high level of technical knowledge pertinent to trusted communications
•Ability to position iconectiv products against those of our competitors by highlighting their technical and business value
•Experience in establishing a thought leadership role with prospective customers and industry groups
•Experience in engaging prospective customers to nurture and shape opportunity development via interactions at CxO level through to hands-on technical staff
•Ability to support the sales team in developing and managing Technical and/or Territory Account Plans
•Ability to travel internationally on a regular basis for short periods of time

In addition, the candidate is expected to have:
•Minimum 5+ years of directly related work experience in a vendor, integrator and/or service provider
•Strong communications industry knowledge, including voice & messaging services, security and fraud prevention
•Demonstrative ability to develop and build successful consultative business relationships
•Leadership and decision making skills
•Degree or equivalent experience

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Product Manager Director

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Bridgewater, NJ Product ManagementJob ID 2536

Responsibilities:
In today’s ever changing telecommunications market, Trusted Communications is becoming front and center as a requirement for business to consumer engagement.  New government mandates, coupled with service provider desire to keep the consumer ecosystem clean of unwanted and nuisance communications has led to a deepening demand for services to fill this void.  iconectiv is looking for a candidate that will drive the direction for product development, enablement and assist in the completion and execution of the iconectiv Trusted Communications go-to-market strategy. The core focus is also to drive rapid innovation, deliver products to multiple global markets with scale and efficiency, while improving customer experience processes for our offerings supporting service provider’s demand. The ideal candidate will have a solid background in technical product management/development, finance and hardware/software infrastructure, entity verification processes, Voice Calling, and methodologies to prevent robocalling. You will need to understand current market trends driving the Trusted Communications market place and have a good grasp of technologies (including, but not limited to PKI Certificates and their acquisition, SIP Voice Calling & Routing – including applicable network components, STIR/SHAKEN Framework) utilized in the voice and data communications space today. 

As the Trusted Voice Communications Product Manager you will:
•Develop a business cases and manage the associated P&L
•Develop and manage the Trusted Communications - Voice product roadmap, as changes in the market take place
•Assist in the development of Go-To-Market plans
•Assist in the development of the required collateral and target event attendance
•Manage the product development and enhancements working closely with the development organization, making decisions on investment and technology, writing requirements and being able to communicate the product strategy and corporate vision
•Develop strategic partnerships, where and when needed
•Identify potential M&A targets
•Attend customer meetings and work with Sales and program teams to help develop strategies to bring new features to market
•Attend Industry meetings, as applicable to product
•Develop clear and concise value propositions for the products
•Develop pricing model evaluations
•Understand and track the financial performance of the product line
•Work with a wide range of organizations in all aspects of bringing new and existing products into market and actively monitor/track the success of these plans
•Display a collaborative, positive attitude with desire to work in a demanding, fast paced, exciting and dynamic environment
•Exercise the Agile development process to create epics, features and user stories with a cross-organizational team.
•Demonstrate exceptional problem solving skills with unrelenting focus on practical business implications.

Requirements:
•5+ year’s industry experience as a Product Manager with SIP Calling and Telecommunications experience as a requirement
•Have a thorough understanding of current communication network technology and it’s evolution
•Knowledge of IP technology and the industry plans to address emerging opportunities and markets
•Ability to work with various stakeholders and able to build consensus within cross-functional teams
•Demonstrated track record of launching new products and executing successful GTM plans
•Must possess excellent written communication and presentation skills and business acumen
•Up to 50% travel as required by business needs
•Knowledge of SHAKEN/STIR framework is a plus

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Sr. Enterprise Engineer (Linux/Windows)

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Bridgewater, NJ Corporate ITJob ID 2534

Position Description:
The Enterprise Engineer will be a key member of the iconectiv IT Infrastructure and Operations team, and will be responsible for product strategy, roadmap management of iconectiv's Server Engineering services. The candidate will drive the direction and strategy of all technologies directly impacting iconectiv core infrastructure and business systems. Candidate will have the following responsibilities:

Responsibilities:
• The Sr. Enterprise Engineer (Linux Windows) is responsible for corporate and production design and implementation
• Process requests from internal ticketing system
• Provide 24/7 support for all corporate infrastructure via on-call rotation
• Define enterprise standards and ensure product engineering and lifecycle processes are followed
• Conduct evaluations of current services, looking for prospective enhancements
• Oversee and drive the implementation of enterprise initiatives related to core Infrastructure Services
• Direct and guide junior members of the team
• Advise and present to senior management technology related issues and trends
• Interact with key stakeholders to proactively identity business problems and opportunities that can be addressed with innovative technology solutions
• Translate business requirements into technical requirements
• Partner and work collaboratively with various IT groups to influence future technology decisions

Qualifications/Experience:
• Bachelor’s degree preferred
• 5 years’ experience in infrastructure engineering
• Experienced with Microsoft and Linux based Operating Systems (8+ years minimum)
• Experienced with Active Directory and Group Policy Management (8+ years minimum)
• Experienced with Virtualization technologies such as VMWare (vCenter rand ESXi), RHEL KVM (8+ years minimum)
• Experienced with DNS, DHCP, SMTP and Security Patching (Windows, Linux) services (8+ years minimum)
• Experienced with x86 server hardware (HP/Dell/Cisco UCS) (8+ years minimum)
• Experienced with Backups and Storage technologies (Avamar/DataDomains, Netapp, EMC)
• Strong scripting skills
• MCSA, MCSE or VCP certification is a plus

View full descriptionApply

Contractor - Digital Web Producer

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Bridgewater, NJ MarketingJob ID 2530

*** 6 month contract position***

Responsibilities:
· Responsible for website production, utilizing HTML or the CMS to update all company and product websites.
· Manage digital projects within production (liaising with team members to create communication, schedules, resource plans, risk/issue logs, defining success and quality criteria for the projects).
· Present regular reports on the progress and status of all project initiatives.
· Measure and report performance of all digital marketing campaigns and websites
· Collaborate with internal teams to create future pages, templates and optimize user experience
· Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels.
· Collaborate with agencies and other vendor partners.
· Have a collaborative style working in conjunction with other business units and stakeholders to identify new ideas, and define requirements.

Required Qualifications
· Bachelor's degree (BA/BS) from a four-year college or university; or equivalent combination of education and/or experience.
· 3 + years of Website Production & Project Management experience, including project planning, task scheduling, risk and issue management, in a fast-moving production environment.
· Demonstrated ability to manage projects under challenging and pressurized scenarios.

Job Specification Qualifications
· Experience in Website design and implementation.
· Experience in Drupal or another enterprise CMS
· Ability to coordinate and organize requests and effectively prioritize, oversee and facilitate projects and requests.
· Ability to collaborate with technical and non-technical staff.

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NOC I Engineer

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Bridgewater, NJ Network OperationsJob ID 2531

Your role as a NOC I Engineer is to ensure service platform health and integrity through system, application, network and database monitoring. In this position, you will play a crucial role in the Network Operations Center by being a key member of the service solution monitoring team. In addition to monitoring you will be required to provide support to the Customer Service and Operations Engineering teams to assist in troubleshooting service/system issues, collecting system/application/performance data, managing trouble tickets, performing notifications and escalations and system and application sanity testing. You will have the following responsibilities: 

· Production and Test environment platform monitoring for alarms and performance issues on systems, applications, databases and network/customer connectivity. 
· Manage alarm events and technical application issues – creating, modifying, troubleshooting and closing trouble tickets and routing issues to appropriate teams or vendors to be investigated and provide assistance wherever needed or requested. 
· Perform assigned daily, weekly and monthly operations maintenance duties. 
· Perform basic system administrator functions such as: alarm detection, correlation and resolution; capture and review error logs, capture and analyze trace data, platform sanity testing, run performance and capacity analysis reports and provide overall system administration assistance whenever needed or requested. 
· Support platform maintenance and testing initiatives. 
· Support/Perform Project Tasks, Requirements and other Operations deliverables, as requested. 
· Strictly adhere to standard Methods and Procedures (M&P) and Protocols defined for Operations Center personnel. 
· Generate and maintain operational and technical documentation to support the development and/or improvement of all Operations initiatives - M&Ps, Standard Operations Procedures, MoPs, Testing Execution Records, and Technical Administration Guides. 
· Mandatory attendance at staff meetings and training seminars. 
· Successful completion of NOC Certification Training Curriculum. 
· Must be available to work 24x7 rotating shifts including day, swing, nights, weekends and holidays.

Required Qualifications:
· UNIX/Linux/Solaris experience and system administration knowledge. 
· Previous experience in Network or Service Operations Center, technical troubleshooting, customer support, monitoring systems and knowledge of ticket and incident management, resolution and escalation processes. 
· Knowledge of IT service operations and management. Experience in a customer care and technical support in an IT environment. 
· Proficiency with Microsoft Office Applications Suite and SharePoint. 
· Proficiency with Written and Oral communications and documentation. 
· Familiarity with ITIL standards, ServiceNow, Testing, Number Portability, Telecommunications and Networking is a plus. 
· Personal Attributes: Must be a Team-player; good organizational, writing, and communication skills; customer and quality focused; highly-motivated and self-starter; innovative thinker; and able to work independently. 
· Associates degree, college or equivalent experience in technology related field. 
· Minimum of 2 years of relevant working experience. 

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Contractor -Senior Enterprise Engineer (Linux/Windows)

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Bridgewater, NJ Corporate ITJob ID 2503

Position Description:

Contractor position with potential of right to hire
The Enterprise Engineer will be a key member of the iconectiv IT Infrastructure and Operations team, and will be responsible for product strategy, roadmap management of iconectiv's Server Engineering services. The candidate will drive the direction and strategy of all technologies directly impacting iconectiv core infrastructure and business systems.

Responsibilities
• The Sr. Enterprise Engineer (Linux Windows) is responsible for corporate and production design and implementation
• Process requests from internal ticketing system
• Provide 24/7 support for all corporate infrastructure via on-call rotation
• Define enterprise standards and ensure product engineering and lifecycle processes are followed
• Conduct evaluations of current services, looking for prospective enhancements
• Oversee and drive the implementation of enterprise initiatives related to core Infrastructure Services
• Direct and guide junior members of the team
• Advise and present to senior management technology related issues and trends
• Interact with key stakeholders to proactively identity business problems and opportunities that can be addressed with innovative technology solutions
• Translate business requirements into technical requirements
• Partner and work collaboratively with various IT groups to influence future technology decisions

Qualifications/Experience:
• Bachelor’s degree preferred
• 5 years’ experience in infrastructure engineering
• Experienced with Microsoft and Linux based Operating Systems (8+ years minimum)
• Experienced with Active Directory and Group Policy Management (8+ years minimum)
• Experienced with Virtualization technologies such as VMWare (vCenter rand ESXi), RHEL KVM (8+ years minimum)
• Experienced with DNS, DHCP, SMTP and Security Patching (Windows, Linux) services (8+ years minimum)
• Experienced with x86 server hardware (HP/Dell/Cisco UCS) (8+ years minimum)
• Experienced with Backups and Storage technologies (Avamar/DataDomains, Netapp, EMC)
• Strong scripting skills
• MCSA, MCSE or VCP certification is a plus

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NOC I Engineer

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Bridgewater, NJ Network OperationsJob ID 2527

Responsibilities:
Your role as a NOC I Engineer is to ensure service platform health and integrity through system, application, network and database monitoring. In this position, you will play a crucial role in the Network Operations Center by being a key member of the service solution monitoring team.  In addition to monitoring you will be required to provide support to the Customer Service and Operations Engineering teams to assist in troubleshooting service/system issues, collecting system/application/performance data, managing trouble tickets, performing notifications and escalations and system and application sanity testing. You will have the following responsibilities:
•Production and Test environment platform monitoring for alarms and performance issues on systems, applications, databases and network/customer connectivity.
•Manage alarm events and technical application issues – creating, modifying, troubleshooting and closing trouble tickets and routing issues to appropriate teams or vendors to be investigated and provide assistance wherever needed or requested.
•Perform assigned daily, weekly and monthly operations maintenance duties.
•Perform basic system administrator functions such as: alarm detection, correlation and resolution; capture and review error logs, capture and analyze trace data, platform sanity testing, run performance and capacity analysis reports and provide overall system administration assistance whenever needed or requested.
•Support platform maintenance and testing initiatives.
•Support/Perform Project Tasks, Requirements and other Operations deliverables, as requested.
•Strictly adhere to standard Methods and Procedures (M&P) and Protocols defined for Operations Center personnel.
•Generate and maintain operational and technical documentation to support the development and/or improvement of all Operations initiatives - M&Ps, Standard Operations Procedures, MoPs, Testing Execution Records, and Technical Administration Guides.
•Mandatory attendance at staff meetings and training seminars.
•Successful completion of NOC Certification Training Curriculum.
•Must be available to work 24x7 rotating shifts including day, swing, nights, weekends and holidays.

Required Qualifications:
•UNIX/Linux/Solaris experience and system administration knowledge.
•Previous experience in Network or Service Operations Center, technical troubleshooting, customer support, monitoring systems and knowledge of ticket and incident management, resolution and escalation processes.
•Knowledge of IT service operations and management. Experience in a customer care and technical support in an IT environment.
•Proficiency with Microsoft Office Applications Suite and SharePoint.
•Proficiency with Written and Oral communications and documentation.
•Familiarity with ITIL standards, ServiceNow, Testing, Number Portability, Telecommunications and Networking is a plus.
•Personal Attributes: Must be a Team-player; good organizational, writing, and communication skills; customer and quality focused; highly-motivated and self-starter; innovative thinker; and able to work independently.
•Associates degree, college or equivalent experience in technology related field.
•Minimum of 2 years of relevant working experience.

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Financial Analyst

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Bridgewater, NJ FinanceJob ID 2502

Responsibilities:   

The candidate will be a key member of financial planning and analysis team supporting product line management. Responsibilities include leading the annual budgeting process, creating monthly forecasts, identifying variances and implementing corrective action as necessary. The role will be responsible for identifying process improvements, and implementing the methodologies that drive positive change. This position will require the ability to interact with all levels of the organization and deliver presentations to the management team.   The candidate must be comfortable operating independently in a fast paced environment and must have strong analytical and financial system competencies:   

• Drive and cultivate collaborative relationships with Product Management to facilitate an understanding of key business drivers of the financial results.    
• Evaluate product performance to ensure consistency with short-term and long range goals.    
• Coordinate and provide high quality budget and forecasts including variance analysis.   
• Drive the communication and development of key performance indicators    
• Monitor, track, and proactively report business performance, identifying issues, opportunities and challenges.     

 
Required Skills: 

• Bachelor’s degree in Accounting or Finance, MBA or CPA preferred.    
• 4+ years of accounting and business finance experience, including budgeting, forecasting, financial modeling, and auditing    
• Strong organizational skills, capacity to quickly identify problems and structure solutions, and to plan and prioritize multiple projects, while maintaining high quality and meeting or exceeding deadlines.    
• Strong commercial sense, with the ability to link operational performance to financial results. This includes generating alternatives that drive positive change.    
• Highly effective written, verbal, and presentation communication skills.    
• Strong ability to articulate complicated financial information across levels, functions and geographic regions and cultures.    
• Proven ability to work across organizations, influencing change and delivering results.    
• Advanced PowerPoint and Excel skills including multi-level charting, scenario development, pivot tables, lookups and macros   

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Contract - Tier 2 Production Support Engineer

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Bridgewater, NJ OperationsJob ID 2526

Responsibilities:

***Contract with a Right to Hire***

This Tier 2 Production Support Engineer is a Full Time position. The incumbent in this position will provide end user support of applications and all iconectiv products that are deployed in different geographic locations as well as in USA. Strong Customer service, strong technical skills and other soft skills are non-negotiable, while basic PC, laptop and network connectivity troubleshooting skills are a must. We are looking for a Lead who has hands on experience for overseeing several Applications Support Engineers who are supporting proprietary and critical business applications while providing outstanding customer service.

This person must demonstrate very good technical skills, very good communication skills (both written and verbal) have self-initiative and self-direction in a fast paced, growth oriented company. Key responsibilities include:
•Supports the restoration of the application and service operation as quickly as possible to minimize the impact to customer’s business operations.
•Responsible for planning and coordinating all activities required to perform, monitor, and report on the incident remediation and Disaster Recovery efforts.
•Shall act as the Point of Contract (POC) for all Major Incident support and coordination. Responsible for the effective implementation of the Incident Management process and ensuring that incidents are managed and reported in accordance with the ITIL Incident Management process.
•Shall be the representative for the first stage of escalation for Incidents.
•Responsible for managing Tier 2 incident responses and resolutions.
•Responsible for ensuring that all incidents are properly resolved and closed. Responsible for providing recommendations to the CBP Incident Manager for the continuous improvement of Incident Management Process.
•Represent iconectiv and act as the direct link/ liaison between our staff and the customer during day-to-day operations.
•Support the following types of calls, questions, or tickets: o Customer Service o Application Troubleshooting
•Assimilate all provided training associated with the application, and processes/procedures
•Gain a full understanding of internal processes and assist as needed.
•Participate in discussions & brainstorming, review sessions on architecture, design, and logic.
•Work closely with a great, close-knit team.

Requirements:
•B.E degree in Computer Science, Electronics or Electrical Engineering is preferred
•Familiarity with Java Application Middleware; specifically Red Hat JBoss Enterprise Advanced Platform, Amazon Web Services is required
•Understanding of Relational Database Management System concepts and writing SQL queries; especially in the Oracle Database  and MySQL is desired
•Familiarity with the following languages and technologies: Java, SQL, JSON, HTML, JavaScript, Web Services, XML, CSS, Python, Shell, Source Control and Configuration Management tools
•5 to 8 + years of customer service experience
•1+ years of supervisory experience is required
•Excellent technical troubleshooting experience is necessary.
•Excellent phone and verbal communication skills
•Application support experience is a Must
•Superior MS Office Skills
•Strong business writing skills and the ability to author professional memos, reports, and correspondences
•Experience with reporting, metrics, SLA management, and quality assurance
•Strong organizational skills and the ability to build effective working relationships
•Excellent work ethics and customer focus
•Initiative, critical thinking and good follow through are key characteristics
•Any experience with Service Now or Jira or similar ticketing system is a must
•ITIL certification is preferred

Additional Skills:
•Previous participation in a complete, ground-up product deployment
•Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines.
•Willingness to work in a 24/7 environments in case the need arises
•Experience working with a diverse, global community is preferred
•Develop the ability to sense issues and activities and communicate/escalate effectively

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Tier 2 Production Support Engineer

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Bridgewater, NJ OperationsJob ID 2525

Responsibilities:
This Tier 2 Production Support Engineer is a Full Time position. The incumbent in this position will provide end user support of applications and all iconectiv products that are deployed in different geographic locations as well as in USA. Strong Customer service, strong technical skills and other soft skills are non-negotiable, while basic PC, laptop and network connectivity troubleshooting skills are a must. We are looking for a Lead who has hands on experience for overseeing several Applications Support Engineers who are supporting proprietary and critical business applications while providing outstanding customer service.

This person must demonstrate very good technical skills, very good communication skills (both written and verbal) have self-initiative and self-direction in a fast paced, growth oriented company. Key responsibilities include:
•Supports the restoration of the application and service operation as quickly as possible to minimize the impact to customer’s business operations.
•Responsible for planning and coordinating all activities required to perform, monitor, and report on the incident remediation and Disaster Recovery efforts.
•Shall act as the Point of Contract (POC) for all Major Incident support and coordination. Responsible for the effective implementation of the Incident Management process and ensuring that incidents are managed and reported in accordance with the ITIL Incident Management process.
•Shall be the representative for the first stage of escalation for Incidents.
•Responsible for managing Tier 2 incident responses and resolutions.
•Responsible for ensuring that all incidents are properly resolved and closed. Responsible for providing recommendations to the CBP Incident Manager for the continuous improvement of Incident Management Process.
•Represent iconectiv and act as the direct link/ liaison between our staff and the customer during day-to-day operations.
•Support the following types of calls, questions, or tickets: o Customer Service o Application Troubleshooting
•Assimilate all provided training associated with the application, and processes/procedures
•Gain a full understanding of internal processes and assist as needed.
•Participate in discussions & brainstorming, review sessions on architecture, design, and logic.
•Work closely with a great, close-knit team.

Requirements:
•B.E degree in Computer Science, Electronics or Electrical Engineering is preferred
•Familiarity with Java Application Middleware; specifically Red Hat JBoss Enterprise Advanced Platform, Amazon Web Services is required
•Understanding of Relational Database Management System concepts and writing SQL queries; especially in the Oracle Database  and MySQL is desired
•Familiarity with the following languages and technologies: Java, SQL, JSON, HTML, JavaScript, Web Services, XML, CSS, Python, Shell, Source Control and Configuration Management tools
•5 to 8 + years of customer service experience
•1+ years of supervisory experience is required
•Excellent technical troubleshooting experience is necessary.
•Excellent phone and verbal communication skills
•Application support experience is a Must
•Superior MS Office Skills
•Strong business writing skills and the ability to author professional memos, reports, and correspondences
•Experience with reporting, metrics, SLA management, and quality assurance
•Strong organizational skills and the ability to build effective working relationships
•Excellent work ethics and customer focus
•Initiative, critical thinking and good follow through are key characteristics
•Any experience with Service Now or Jira or similar ticketing system is a must
•ITIL certification is preferred

*** US Citizenship required***

Additional Skills:
•Previous participation in a complete, ground-up product deployment
•Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines.
•Willingness to work in a 24/7 environments in case the need arises
•Experience working with a diverse, global community is preferred
•Develop the ability to sense issues and activities and communicate/escalate effectively

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Principal - Network Architect Engineer

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Bridgewater, NJ LNPAJob ID 2524

Responsibilities:

  • Provide network engineering and architecture governance.
  • Design, test, and inspect data communications systems.
  • Work with data center staff managing network equipment on behalf of iconectiv to design, implement and test network expansions and changes.
  • Perform network modeling, analysis, and planning.
  • Deploy, install and configure hardware such as switches, routers, load balancers, network monitoring systems and security related products.
  • Develop test plans, implementation plans, and project timelines for various network initiatives.
  • Direct and guide junior members of the team.
  • Write functional requirements/specifications documents.
  • Assess vendor development/test strategies.
  • Perform network troubleshooting to isolate and diagnose common network problems.
  • Perform network maintenance activities - upgrade network hardware, IOS upgrades and network routing configuration implementations and modifications, as required. 
  • Be able to advise and present to senior management technology related issues and trends.
  • Be available to support the needs of the business 24 x 7 via on-call when there is an urgent need or outage that needs to be investigated or addressed.

 Required Qualifications:

  • BS or MS in Network Engineering and Administration or related technology field.
  • At least 10 years of IT Network experience.
  • Strong experience in the areas of Network requirements analysis, architecture, engineering, operations and maintenance.
  • Experience with Cisco router, ASA, and switching (Catalyst, Nexus) systems, F5 load balancing and network monitoring tools.
  • Experience in the following areas: WAN, LAN, Switching, and IP addressing, Routing Protocols, Firewalls, IPSec VPN tunnels and network/data security.
  • Experience with SNMP – and NetFlow-based network monitoring and management
  • Experience with infrastructure cabling and premise guideline specifications
  • Experience with various operating systems and environments (Windows, Linux, Solaris).

Additional Skills:

  • Excellent written and verbal skills; ability to create and maintain comprehensive network documentation.
  • Ability to communicate with executive management.
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Financial Analyst

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Bridgewater, NJ FinanceJob ID 2494

Responsibilities:

The candidate will be a key member of financial planning and analysis team supporting product line management. Responsibilities include leading the annual budgeting process, creating monthly forecasts, identifying variances and implementing corrective action as necessary. The role will be responsible for identifying process improvements, and implementing the methodologies that drive positive change. This position will require the ability to interact with all levels of the organization and deliver presentations to the management team. The candidate must be comfortable operating independently in a fast paced environment and must have strong analytical and financial system competencies: 

• Drive and cultivate collaborative relationships with Product Management to facilitate an understanding of key business drivers of the financial results.  

• Evaluate product performance to ensure consistency with short-term and long range goals.  

• Coordinate and provide high quality budget and forecasts including variance analysis. 

• Drive the communication and development of key performance indicators  

• Monitor, track, and proactively report business performance, identifying issues, opportunities and challenges.   

Required Skills:  

• Bachelor’s degree in Accounting or Finance, MBA or CPA preferred.  

• 1 - 3 years of accounting and business finance experience, including budgeting, forecasting, financial modeling, and auditing  

• Strong organizational skills, capacity to quickly identify problems and structure solutions, and to plan and prioritize multiple projects, while maintaining high quality and meeting or exceeding deadlines.  

• Strong commercial sense, with the ability to link operational performance to financial results. This includes generating alternatives that drive positive change.  

• Highly effective written, verbal, and presentation communication skills.  

• Strong ability to articulate complicated financial information across levels, functions and geographic regions and cultures.  

• Proven ability to work across organizations, influencing change and delivering results.  

• Advanced PowerPoint and Excel skills including multi-level charting, scenario development, pivot tables, lookups and macros   

View full descriptionApply