work with us


be part of the team

A professionally challenging and rewarding place to work, we believe our employee’s knowledge, skills and experience are our most valued assets. We offer a competitive and comprehensive package that includes competitive base and incentive pay; medical, dental, life insurance; disability programs; Health Savings Account (HSA) and Flexible Spending Accounts (FSA); Savings/401(k), paid time off; education assistance and training. In addition to our full-time positions, we offer internships for students through our Intern University program and internships for professionals returning to the workforce through our affiliation with the Path Forward organization.

 

We are proud to be an EOE Minorities/Females/Protected Veterans/Disabled employer. The company's status is a VEVRAA Federal Contractor. Request Priority Protected Veteran Referrals. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Applicants have rights under Federal Employment Laws (FMLA, EEO, EPPA)

 

 

accommodations for applicants with disabilities

 

iconectiv is an Equal Employment Opportunity/Affirmative Action Employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online career page due to your disability and need accommodation, you may e-mail us at recruiting@iconectiv.com. Please use "Accommodation Request" as the subject line of your email or call us at 732-699-4414.

Open Positions

Security Engineer

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Bridgewater, NJ SecurityJob ID 2487

Responsibilities:

Your role as the Security Engineer will range from overseeing the architecture, engineering, construction and deployment of effective host, network, data, and application security services for development and production environments supporting various Telecom solutions and products. In addition, being able to secure existing system architectures and network designs by evaluating systems, software, devices, and technologies, developing requirements for related security solutions. You must develop a thorough understanding of the solution (platform, application, and processes being developed and implemented) in order to fully meet the technical requirements of the position.


In addition, you will have the following responsibilities:
•Provide technical leadership as a senior member of the information security team
•Maintain highly visible “hands on” profile
•Design and implement a continuous process improvement  program for security engineering tasks
•Collaborate with, and serve as the technical security representative to other teams as needed to include, but not limited to Operations, Product Engineering, Quality Assurance, Program Management, and Software Development
•Develop, enhance, and execute documented procedures for security related tasks, and ensure the overall availability of the security infrastructure
•Communicate with the executive team, the business clients and the implementation teams on status, experiences, lessons learned, and on-going needs

Required Qualifications:
•At least 5 years’ experience in designing, managing, or supporting data center or enterprise security systems and monitoring

•Experience with network and host intrusion detection and protection systems, network security, segmentation and management

•Expert knowledge of Enterprise Linux OS, and Scripting (Bash, Python, Regular Expressions, etc.)

•Develop custom parsers/directives/correlation rules for HIDS, NIDS, and SIEM

•Superb troubleshooting, problem determination and resolution skills required

•Knowledge of IT service operations and management

•Experience designing and operating network security systems and controls for medium to large enterprises 

•Ability to translate business and regulatory requirements into product deployment and operational processes

 

Additional Skills:
•Previous participation in a complete, ground-up product deployment
•Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines

 

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Sr. Security Engineer

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Bridgewater, NJ SecurityJob ID 2486

Responsibilities:

Your role as the Security Engineer will range from overseeing the architecture, engineering, construction and deployment of effective host, network, data, and application security services for development and production environments supporting various Telecom solutions and products. In addition, being able to secure existing system architectures and network designs by evaluating systems, software, devices, and technologies, developing requirements for related security solutions. You must develop a thorough understanding of the solution (platform, application, and processes being developed and implemented) in order to fully meet the technical requirements of the position. 

In addition, you will have the following responsibilities:
•Provide technical leadership as a senior member of the information security team
•Maintain highly visible “hands on” profile
•Design and implement a continuous process improvement  program for security engineering tasks
•Collaborate with, and serve as the technical security representative to other teams as needed to include, but not limited to Operations, Product Engineering, Quality Assurance, Program Management, and Software Development
•Develop, enhance, and execute documented procedures for security related tasks, and ensure the overall availability of the security infrastructure
•Communicate with the executive team, the business clients and the implementation teams on status, experiences, lessons learned, and on-going needs

Required Qualifications:
•At least 8 years’ experience in designing, managing, or supporting data center or enterprise security systems and monitoring 
•Experience with network and host intrusion detection and protection systems, network security, segmentation and management
•Expert knowledge of Enterprise Linux OS, (Bash, Python, Regular Expressions, etc.)
•Develop custom parsers/directives/correlation rules for HIDS, NIDS, and SIEM
•Superb troubleshooting, problem determination and resolution skills required
•Knowledge of IT service operations and management
•Experience designing and operating network security systems and controls for medium to large enterprises
•Ability to translate business and regulatory requirements into product deployment and operational processes  


Additional Skills:
•Previous participation in a complete, ground-up product deployment
•Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines

 

 

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Contractor - Full Stack Developer

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Bridgewater, NJ Software DevelopmentJob ID 2454

Responsibilities:
Build highly available and scalable provisioning services. Architect, design and implement core components from the ground up.  Build and design high throughput and query solutions to meet business needs including experimental design. Develop and implement server side components in micro services based architecture including web services. Write high quality code, execute on ideas, and continually strive for improvements.

 

Required Qualifications:
•Expert level proficiency in Java programming language along with practical working experience in Python.
•Expert knowledge in building scalable Web applications using technologies like HTML5/CSS/Bootstrap, JSP, JavaScript libraries like JQuery, High Charts and Angular framework (5.x and up).
•Proven experience in building scalable web-based provisioning services in Java based on Linux systems.
•Experience in a wide variety of TCP based protocol stacks and architecture (HTTP, SOAP, REST).
•Experience in Spring framework technologies specifically Spring Core, Spring Security services , Spring Boot ,Spring cloud config and Spring Data services modules.
•Familiarity in working with RDBMS like Oracle or MySQL and  JPA technologies like Hibernate.
•Familiarity with secure design and coding in a scrum based agile framework.
•Lead Developer will the ability to perform software architecture functions along with demonstrated experience of delivery software systems on aggressive schedules with quality and on schedule.
•College degree (Bachelors) and 10+ years of working experience.

****six month contract with a potential to convert to FT***

Desired Qualifications:
•Familiarity with data stores specifically Elastic Search and/or MongoDB.
•Familiarity with AWS.
•Hands-on experience with Node.js.

 

Relocation Benefits: This position is not eligible for relocation assistance.

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Contractor - Sr. Full Stack Developer

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Bridgewater, NJ Software DevelopmentJob ID 2485

Responsibilities:
Build highly available and scalable provisioning services. Architect, design and implement core components from the ground up.  Build and design high throughput and query solutions to meet business needs including experimental design. Develop and implement server side components in micro services based architecture including web services. Write high quality code, execute on ideas, and continually strive for improvements.
 

Required Qualifications:
• Expert level proficiency in Java programming language along with practical working experience in Python.
• Expert knowledge in building scalable Web applications using technologies like HTML5/CSS/Bootstrap, JSP, JavaScript libraries like JQuery, High Charts and Angular framework (5.x and up).  (Angular experience is a must)
• Proven experience in building scalable web-based provisioning services in Java based on Linux systems.
• Experience in a wide variety of TCP based protocol stacks and architecture (HTTP, SOAP, REST).
• Experience in Spring framework technologies specifically Spring Core, Spring Security services , Spring Boot ,Spring cloud config and Spring Data services modules.
• Familiarity in working with RDBMS like Oracle or MySQL and  JPA technologies like Hibernate.
• Familiarity with secure design and coding in a scrum based agile framework.
• Lead Developer will the ability to perform software architecture functions along with demonstrated experience of delivery software systems on aggressive schedules with quality and on schedule.
• College degree (Bachelors) and 10+ years of working experience. 

 

****six month contract with a potential to convert to FT***

Desired Qualifications:
• Familiarity with data stores specifically Elastic Search and/or MongoDB.
• Familiarity with AWS.
• Hands-on experience with Node.js.

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Financial Analyst

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Bridgewater, NJ FinanceJob ID 2480

Responsibilities:
The candidate will be a key member of financial planning and analysis team supporting product line management. Responsibilities include leading the annual budgeting process, creating monthly forecasts, identifying variances and implementing corrective action as necessary. The role will be responsible for identifying process improvements, and implementing the methodologies that drive positive change. This position will require the ability to interact with all levels of the organization and deliver presentations to the management team.

The candidate must be comfortable operating independently in a fast paced environment and must have strong analytical and financial system competencies.
• Drive and cultivate collaborative relationships with Product Management to facilitate an understanding of key business drivers of the financial results.
• Evaluate product performance to ensure consistency with short-term and long range goals.
• Coordinate and provide high quality budget and forecasts including variance analysis.
• Drive the communication and development of key performance indicators
• Monitor, track, and proactively report business performance, identifying issues, opportunities and challenges.

Required Skills:
• Bachelor’s degree in Accounting or Finance, MBA or CPA preferred.
• 1 - 3 years of accounting and business finance experience, including budgeting, forecasting, financial modeling, and auditing
• Strong organizational skills, capacity to quickly identify problems and structure solutions, and to plan and prioritize multiple projects, while maintaining high quality and meeting or exceeding deadlines.
• Strong commercial sense, with the ability to link operational performance to financial results. This includes generating alternatives that drive positive change.
• Highly effective written, verbal, and presentation communication skills.
• Strong ability to articulate complicated financial information across levels, functions and geographic regions and cultures.
• Proven ability to work across organizations, influencing change and delivering results.
• Advanced PowerPoint and Excel skills including multi-level charting, scenario development, pivot tables, lookups and macros

Relocation Benefits: This position is not eligible for relocation assistance.

Full Time Employee benefits:
•Health care benefits
•401(k) with company match
•Holiday pay
•Paid time off (inclusive of a volunteer day)
•Tuition Reimbursement upon approval
•On-site Gym

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Technical Support Specialist

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Bridgewater, NJ Customer SupportJob ID 2479

Responsibilities: 

This Technical Support Specialist is a Full Time position. The individual hired for this position will provide end user support of applications for all iconectiv products that are deployed in different geographic locations as well as in USA.  Strong Customer service, strong Technical skills and other soft skills are non-negotiable, while basic PC, laptop and network connectivity troubleshooting skills are a must. We are looking for a production support engineer who has hands on experience for supporting proprietary and critical business applications while providing outstanding customer service. This person must demonstrate very good technical skills, very good communication skills(both written and verbal)have self-initiative and self-direction in a fast paced, growth oriented company.  Key responsibilities includes: 


•Supports the restoration of the application and service operation as quickly as possible to minimize the impact to customer’s business operations.
•Responsible for all activities required to perform, monitor, and report on the incident remediation efforts.
•Can act as the Point of Contract (POC) for all Major Incident support and coordination. Responsible for the effective implementation of the Incident Management process and ensuring that incidents are managed and reported in accordance with the ITIL Incident Management process.
•Shall be the representative for the first stage of escalation for Incidents.
•Responsible for managing Tier 2 incident responses.
•Responsible for ensuring that all incidents are properly resolved and closed. Responsible for providing recommendations to the CBP Incident Manager for the continuous improvement of Incident Management Process.
•Support the following types of calls, questions, or tickets:
 oCustomer Service
 oApplication Troubleshooting
•Assimilate all provided training associated with the application, and processes/procedures 
•Gain a full understanding of internal processes and assist as needed.
•Participate in discussions & brainstorming, review sessions on architecture, design, and logic.
•Work closely with a great, close-knit team.

Requirements:
•B.E degree in Computer Science, Electronics or Electrical Engineering is preferred
•3 + years of customer service experience
•Excellent phone and verbal communication skills
•Application support experience is a Must
•Linux OS support experience is a Must
•Able to write SQL Queries and Shell or Python Scripting is a Must and is nonnegotiable.
•Superior MS Office Skills
•Strong business writing skills and the ability to author professional memos, reports, and correspondences
•Experience with reporting, metrics, SLA management, and quality assurance
•Strong organizational skills and the ability to build effective working relationships
•Excellent work ethics and customer focus
•Initiative, critical thinking and good follow through are key characteristics
•Any experience with Service Now or Jira  or similar ticketing system is a must
•ITIL certification is preferred

Additional Skills:
•Previous participation in a complete, ground-up product deployment
•Familiarity with Java Application Middleware; specifically Red Hat JBoss Enterprise Advanced Platform is a plus
•Understanding of Relational Database Management System concepts and writing SQL queries; especially in the Oracle Database product line is desired
•Familiarity with the following languages and technologies: Java, SQL, JSON, HTML, JavaScript, Web Services, XML, CSS, Python, Shell, Source Control and Configuration Management tools
•Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines.
•Willingness to work in a 24/7 environments in case the need arises
•Experience working with a diverse, global community is preferred
•Develop the ability to sense issues and activities and communicate/escalate effectively

View full descriptionApply

Regional VP of Sales

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US/Remote SalesJob ID 2457

Responsibilities:
The Regional VP of Sales role will be focused on developing sales strategies, executing sales plans, creating customer interest, closing large enterprise opportunities and managing channel partners.  This role will focus on the iconectiv Carrier market portfolio and will be responsible for closing both new business and renewal business.

Major Duties and Function:
Individual contributor responsible for driving sales in assigned territory to include meeting and exceeding sales goals.
Develop and maintain key client relationships.
Must be able to develop, keep current and execute Strategic Account/Territory plans.
Improve and drive product and services specific strategies and sales cycles.
Leverage existing relationships to position iconectiv’s entire suite of products
Follow corporate deal approval process.
Travel to key customer sites are a regular and required activity.

Requirements:
15+ years’ experience with the demonstrated ability to exceed quarterly sales quotas. 
Provable success selling to carriers throughout the U.S... 
Strong understanding of the addressable market and their business models.
15+ years’ experience in a technology sales environment (software products and technology services)
Strong data analysis, forecasting, and reporting skills (Excel, CRM Reporting Tools).
Experience with reseller and partner sales channels, as well as direct sales.
Outstanding organizational and interpersonal skills.
Ability to handle multiple tasks simultaneously and prioritize accordingly.
Results driven, team player with strong sense of responsibility.
Ability to work with a minimum level of supervision.
Excellent written and verbal communication skills.
Strong English language skills (verbal and written) Multi-lingual is a plus.
Business, marketing, telecommunications or equivalent degree required.

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Senior Full Stack Front - End Developer

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Bridgewater, NJ Information SolutionsJob ID 2431

Responsibilities:
Build highly available and scalable provisioning services. Architect, design and implement core components from the ground up.  Build and design high throughput and query solutions to meet business needs including experimental design. Develop and implement server side components in micro services based architecture including web services. Write high quality code, execute on ideas, and continually strive for improvements.

Required Qualifications:
• Expert level proficiency in Java programming language along with practical working experience in Python.
• Expert knowledge in building scalable Web applications using technologies like HTML5/CSS/Bootstrap, JSP, JavaScript libraries like JQuery, High Charts and Angular framework (5.x and up). (Angular experience is a must)
• Proven experience in building scalable web-based provisioning services in Java based on Linux systems.
• Experience in a wide variety of TCP based protocol stacks and architecture (HTTP, SOAP, REST).
• Experience in Spring framework technologies specifically Spring Core, Spring Security services , Spring Boot ,Spring cloud config and Spring Data services modules.
• Familiarity in working with RDBMS like Oracle or MySQL and  JPA technologies like Hibernate.
• Familiarity with secure design and coding in a scrum based agile framework.
• Lead Developer will the ability to perform software architecture functions along with demonstrated experience of delivery software systems on aggressive schedules with quality and on schedule.
• College degree (Bachelors) and 10+ years of working experience.

 

Desired Qualifications:

• Familiarity with data stores specifically Elastic Search and/or MongoDB.
• Familiarity with AWS.
• Hands-on experience with Node.js.
 

Relocation Benefits: This position is not eligible for relocation assistance. 
 

 

View full descriptionApply

Data Architecht/Systems Engineer

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Bridgewater, NJ EngineeringJob ID 2473

Responsibilities:
Data Architect/Systems Engineer with responsibility to maintain more than one industry standard data (Common Language code set). This will involve driving code set evolution in advance of significant changes in the industry and caring for cross-code set impacts. A significant component will be customer training in industry standard data and the software system that maintains it. The right candidate will have a high degree of personal motivation, good leadership capability, and a strong personal work ethic encompassing eagerness to expand responsibilities and a can-do attitude.

Key Areas of Responsibility:
•Technical support for more than one Common Language code set.
•Participation in Industry Forums related to Common Language (e.g., TAG/IAB).
•Manage to tight timelines.
•Assist with special projects and other duties as assigned.

Required Skills:

•Bachelor’s degree in Information Technology and Informatics or equivalent.
•Candidate should have an appreciation of communication networks, processes and systems.
•End User (Customer) interface experience required.
•Strong presentation skills are required for training and for reviewing code set evolution proposals with customers.
•Highly motivated team player.
•Exhibits relentless attention to detail.
•Self-starter that has the ability to work with minimal oversight and has organizational skills to define, execute, track, and refine project activities.
•Excellent communications skills, both oral and written, both technical and non-technical.
•Ability to manage technical, business, and sensitive customer issues through clear communications.
•Demonstrated ability to understand customer needs and customer issues and devise solutions.
•Working knowledge of Microsoft Excel, Word and PowerPoint.
•Travel will up to 10%

 

Additional Skills:
•Experience with Common Language Information Services is a plus.
•Experience with developing software tools and scripts for use in data analysis is a plus.

View full descriptionApply

Tier 2 Production Support Engineer

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Bridgewater, NJ Customer SupportJob ID 2468

Responsibilities:

This Tier 2 Production Support Engineer is a Full Time position. The individual hired for this position will provide end user support of applications for all iconectiv products that are deployed in different geographic locations as well as in USA.  Strong Customer service, strong Technical skills and other soft skills are non-negotiable, while basic PC, laptop and network connectivity troubleshooting skills are a must. We are looking for a production support engineer who has hands on experience for supporting proprietary and critical business applications while providing outstanding customer service. This person must demonstrate very good technical skills, very good communication skills(both written and verbal)have self-initiative and self-direction in a fast paced, growth oriented company.  Key responsibilities includes:


•Supports the restoration of the application and service operation as quickly as possible to minimize the impact to customer’s business operations.
•Responsible for all activities required to perform, monitor, and report on the incident remediation efforts.
•Can act as the Point of Contract (POC) for all Major Incident support and coordination. Responsible for the effective implementation of the Incident Management process and ensuring that incidents are managed and reported in accordance with the ITIL Incident Management process.
•Shall be the representative for the first stage of escalation for Incidents.
•Responsible for managing Tier 2 incident responses.
•Responsible for ensuring that all incidents are properly resolved and closed. Responsible for providing recommendations to the CBP Incident Manager for the continuous improvement of Incident Management Process.
•Support the following types of calls, questions, or tickets:
      oCustomer Service
      oApplication Troubleshooting
•Assimilate all provided training associated with the application, and processes/procedures 
•Gain a full understanding of internal processes and assist as needed.
•Participate in discussions & brainstorming, review sessions on architecture, design, and logic.
•Work closely with a great, close-knit team.

Requirements:
•B.E degree in Computer Science, Electronics or Electrical Engineering is preferred
•3 + years of customer service experience
•Excellent phone and verbal communication skills
•Application support experience is a Must
•Linux OS support experience is a Must
•Able to write SQL Queries and Shell or Python Scripting is a Must and is nonnegotiable.
•Superior MS Office Skills
•Strong business writing skills and the ability to author professional memos, reports, and correspondences
•Experience with reporting, metrics, SLA management, and quality assurance
•Strong organizational skills and the ability to build effective working relationships
•Excellent work ethics and customer focus
•Initiative, critical thinking and good follow through are key characteristics
•Any experience with Service Now or Jira  or similar ticketing system is a must
•ITIL certification is preferred

Additional Skills:
•Previous participation in a complete, ground-up product deployment
•Familiarity with Java Application Middleware; specifically Red Hat JBoss Enterprise Advanced Platform is a plus
•Understanding of Relational Database Management System concepts and writing SQL queries; especially in the Oracle Database product line is desired
•Familiarity with the following languages and technologies: Java, SQL, JSON, HTML, JavaScript, Web Services, XML, CSS, Python, Shell, Source Control and Configuration Management tools
•Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines.
•Willingness to work in a 24/7 environments in case the need arises
•Experience working with a diverse, global community is preferred
•Develop the ability to sense issues and activities and communicate/escalate effectively

View full descriptionApply

Information Security Risk & Compliance Analyst

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Bridgewater, NJ SecurityJob ID 2477

Responsibilities:
The Information Security, Risk and Compliance Analyst will be responsible for maintaining a fully mature IT Risk/Compliance program. This role is challenged with maintaining an enhanced enterprise risk and assessment strategy and solution, aligned to government standards of Supply Chain Risk Management and industry specifications for security assessments of applications and vendors/partners. In addition, this role will be responsible for the continued production, support, and implementation of IT Security & Risk policies and standards. The chosen candidate for this role will also be tasked with aiding in the creation of IT Compliance controls, and reviews existing IT compliance controls for regulatory updates and performs the necessary gap analysis; creates and maintains various internal and external audit and compliance schedules for Information Technology. This position will also have operational responsibility across the daily functions of: application risk assessments, third party risk assessments, policy and standard exceptions request reviews/approvals, security contract/schedule negotiations, risk findings management, and IT Risk self-assessment remediation efforts.

Requirements:
Candidates for this role must have direct experience with the following:
-Maintaining Supply Chain Risk Management and industry specifications for security assessments of applications and vendors/partners program.
-Managing the policy, standards and procedures framework for Information Security & IT Risk/Compliance,
-Knowledge concerning Information Security and Information Technology industry risks, solutions, and mitigating controls
-Develops, implements, and maintains IT Compliance controls; reviews existing IT Compliance controls for regulatory updates and performs the necessary gap analysis; creates and maintains various internal and external audit and compliance schedules for Information Technology.

In addition, a qualified candidate must have:
-3-5 years of direct experience in IT Security or IT Risk/Compliance
-Excellent verbal and written communication and public speaking skills
-Bachelor’s degree or equivalent work experience required; security certifications such as CISSP, CISM, CRISC, CISA are preferred
-The ability to obtain a government clearance
-Experience with the following industry/regulatory requirements and frameworks: ISO27001, SOC2, PCI/DSS, SOX, NIST 800-53, NIST-CSF

Additional Skills:
-Analyzation and problem solving skills and experience
-Ability to adapt to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.

View full descriptionApply

Sr. Information Security Risk & Compliance Analyst

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Bridgewater, NJ SecurityJob ID 2476

Responsibilities:
The Information Security, Risk and Compliance Analyst will be responsible for maintaining a fully mature IT Risk/Compliance program. This role is challenged with maintaining an enhanced enterprise risk and assessment strategy and solution, aligned to government standards of Supply Chain Risk Management and industry specifications for security assessments of applications and vendors/partners. In addition, this role will be responsible for the continued production, support, and implementation of IT Security & Risk policies and standards. The chosen candidate for this role will also be tasked with aiding in the creation of IT Compliance controls, and reviews existing IT compliance controls for regulatory updates and performs the necessary gap analysis; creates and maintains various internal and external audit and compliance schedules for Information Technology. This position will also have operational responsibility across the daily functions of: application risk assessments, third party risk assessments, policy and standard exceptions request reviews/approvals, security contract/schedule negotiations, risk findings management, and IT Risk self-assessment remediation efforts.


Requirements:
Candidates for this role must have direct experience with the following:
-Maintaining Supply Chain Risk Management and industry specifications for security assessments of applications and vendors/partners program.
-Managing the policy, standards and procedures framework for Information Security & IT Risk/Compliance,
-Knowledge concerning Information Security and Information Technology industry risks, solutions, and mitigating controls
-Working in a global company and familiar with international regulatory and privacy requirements
-Develops, implements, and maintains IT Compliance controls; reviews existing IT Compliance controls for regulatory updates and performs the necessary gap analysis; creates and maintains various internal and external audit and compliance schedules for Information Technology.
-Reviews, documents, evaluates, and tests manual and automated controls throughout the corporate IT environment; develops and implements testing methodologies for application development, IT infrastructure, security, and availability; design and executes compliance tests for IT systems and coordinates required remediation.

In addition, a qualified candidate must have:
-5 years of direct experience in IT Security or IT Risk/Compliance
-Excellent verbal and written communication and public speaking skills
-Bachelor’s degree or equivalent work experience required; security certifications such as CISSP, CISM, CRISC, CISA are preferred
-The ability to obtain a government clearance
-Accomplishments maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
-Experience with the following industry/regulatory requirements and frameworks: ISO27001, SOC2, PCI/DSS, SOX, NIST 800-53, NIST-CSF

Additional Skills:
-Technical management skills and experience; hands on experience
-Analyzation and problem solving skills and experience
-Knowledge of process improvement and project management methodologies
-Ability to adapt to shifting priorities, demands, and timelines through analytical and problem-solving capabilities

View full descriptionApply

Director of Security Operations

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Bridgewater, NJ SecurityJob ID 2427

Responsibilities:
This technical position is responsible for eyes on glass monitoring, investigation and response to security incidents impacting iconectiv and its partner systems.
•Analyze events from various information sources within the environment and action any potential security concerns.
•Act as a lead throughout incident scenarios and provide subject matter expertise in cybersecurity incident response.
•Responsible for the successful execution of incident handling procedures as well as direct response to security incidents.
•Analyze and identify technical and procedural vulnerabilities, providing recommendations that enable timely remediation.
•Conduct host based and network forensics, log analysis and malware triage supporting incident response.
•Maintain current knowledge of and recognize attacker tools, tactics, and procedures to produce indicators of compromise (IOCs) that can be utilized during active and future investigations.
•Examine network topologies and application designs to understand and identify data flows throughout the environment.
•Assist with the creation of processes and procedures, technical documentation and completion of project goals.
•Provide regular feedback to enhance our security monitoring, response and controls.
•Provide mentorship to other Cybersecurity Analysts.
•Develop and oversee reporting that provide analytics and metrics to the global Cybersecurity Command Center.

Required Qualifications:
•8-10 years’ experience in IT Security; 4+ years’ experience working in a Security Incident Response.
•Extensive knowledge of TCP/IP, Web, Linux, Windows and related technologies.
•Extensive knowledge of implementing and/or managing Security Information Event Management (SIEM) solutions (Arcsight, LogRhythm, Alien Vault, etc.)
•Experience reviewing and correlating raw log files in a security capacity (SEIM, AV, IDS, Firewall, Servers, Database, etc.).
•Strong understanding of regular expressions and pattern matching.
•Experience with command line and network tools (ping, traceroute, etc.)
•Ability to conduct packet analysis using common tools (tcpdump, Wireshark, etc.)
•Working knowledge of intrusion tools and techniques and detection methods at both the network and host level.
•Expert knowledge of common detection and prevention technologies such as AV, IDS/IPS, DLP, Proxy, Firewalls, etc.).
•Security Operations Center Lead or Supervisor role desired; experience managing SOC analysts
•Security certifications required, such as CISSP, CISM, CEH, CompTIA, GSEC

Additional Skills:
•Ability to present to management on audit findings, security recommendations, and incident response.
•Ability to strategically collaborate with other security, infrastructure, and engineering teams.
•Strong written and verbal communication skills; requires ability to communicate technical analysis to both technical and non-technical audiences.

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Tier 2 Production Support Engineer

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Bridgewater, NJ OperationsJob ID 2444

Responsibilities: 
This Tier 2 Production Support Engineer is a Full Time position. The incumbent in this position will provide end user support of applications and all iconectiv products that are deployed in different geographic locations as well as in USA.  Strong Customer service, strong technical skills and other soft skills are non-negotiable, while basic PC, laptop and network connectivity troubleshooting skills are a must. We are looking for a Lead who has hands on experience for overseeing several Applications Support Engineers who are supporting proprietary and critical business applications while providing outstanding customer service. This person must demonstrate very good technical skills, very good communication skills (both written and verbal) have self-initiative and self-direction in a fast paced, growth oriented company.  

Key responsibilities includes:
•    Supports the restoration of the application and service operation as quickly as possible to minimize the impact to customer’s business operations.
•    Responsible for planning and coordinating all activities required to perform, monitor, and report on the incident remediation efforts. 
•    Shall act as the Point of Contract (POC) for all Major Incident support and coordination. Responsible for the effective implementation of the Incident Management process and ensuring that incidents are managed and reported in accordance with the ITIL Incident Management process.
•    Shall be the representative for the first stage of escalation for Incidents. 
•    Responsible for managing Tier 2 incident responses. 
•    Responsible for ensuring that all incidents are properly resolved and closed. Responsible for providing recommendations to the CBP Incident Manager for the continuous improvement of Incident Management Process. 
•    Represent iconectiv and act as the direct link/ liaison between our staff and the customer during day to day operations.  
•    Support the following types of calls, questions, or tickets:
o    Customer Service
o    Application Troubleshooting
•    Assimilate all provided training associated with the application, and processes/procedures    
•    Gain a full understanding of internal processes and assist as needed.
•    Participate in discussions & brainstorming, review sessions on architecture, design, and logic.
•    Work closely with a great, close-knit team.

Requirements: 
o    B.E degree in Computer Science, Electronics or Electrical Engineering is preferred 
o    5 to 8 + years of customer service experience
o    1+ years of supervisory experience is required
o    Excellent phone and verbal communication skills
o    Application support experience is a Must
o    Superior MS Office Skills
o    Strong business writing skills and the ability to author professional memos, reports, and correspondences
o    Experience with reporting, metrics, SLA management, and quality assurance
o    Strong organizational skills and the ability to build effective working relationships
o    Excellent work ethics and customer focus
o    Initiative, critical thinking and good follow through are key characteristics 
o    Any experience with Service Now or Jira  or similar ticketing system is a must
o    ITIL certification is preferred

Additional Skills:
•    Previous participation in a complete, ground-up product deployment
•    Familiarity with Java Application Middleware; specifically Red Hat JBoss Enterprise Advanced Platform is a plus
•    Understanding of Relational Database Management System concepts and writing SQL queries; especially in the Oracle Database product line is desired
•    Familiarity with the following languages and technologies: Java, SQL, JSON, HTML, JavaScript, Web Services, XML, CSS, Python, Shell, Source Control and Configuration Management tools
•    Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines.
•    Willingness to work in a 24/7 environments in case the need arises
•    Experience working with a diverse, global community is preferred
•    Develop the ability to sense issues and activities and communicate/escalate effectively

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Contract - Sr. Enterprise Engineer (Linux/Windows)

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Bridgewater, NJ Network OperationsJob ID 2475

Position Description:
6 month right to hire contract - The Enterprise Engineer will be a key member of the iconectiv IT Infrastructure and Operations team, and will be responsible for product strategy, roadmap management of iconectiv's Server Engineering services. The candidate will drive the direction and strategy of all technologies directly impacting iconectiv core infrastructure and business systems. Candidate will have the following responsibilities:
 
Responsibilities:
•The Sr. Enterprise Engineer (Linux Windows) is responsible for corporate and production design and implementation
•Process requests from internal ticketing system
•Provide 24/7 support for all corporate infrastructure via on-call rotation
•Define enterprise standards and ensure product engineering and lifecycle processes are followed
•Conduct evaluations of current services, looking for prospective enhancements
•Oversee and drive the implementation of enterprise initiatives related to core Infrastructure Services
•Direct and guide junior members of the team
•Advise and present to senior management technology related issues and trends
•Interact with key stakeholders to proactively identity business problems and opportunities that can be addressed with innovative technology solutions
•Translate business requirements into technical requirements
•Partner and work collaboratively with various IT groups to influence future technology decisions

Qualifications/Experience:
•Bachelor’s degree preferred
•5 years’ experience in infrastructure engineering
•Experienced with Microsoft and Linux based Operating Systems (8+ years minimum)
•Experienced with Active Directory and Group Policy Management (8+ years minimum)
•Experienced with Virtualization technologies such as VMWare (vCenter rand ESXi), RHEL KVM  (8+ years minimum)
•Experienced with DNS, DHCP, SMTP and Security Patching (Windows, Linux) services (8+ years minimum)
•Experienced with x86 server hardware (HP/Dell/Cisco UCS) (8+ years minimum)
•Experienced with Backups and Storage technologies (Avamar/DataDomains, Netapp, EMC)
•Strong scripting skills
•MCSA, MCSE or VCP certification is a plus

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Senior Director - Corporate IT & Operations

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Bridgewater, NJ 115000Job ID 2474

iconectiv is recruiting for a seasoned IT executive who will lead the iconectiv Information Technology organization in providing day to day IT services for internal and external clients.  The ideal candidate will have demonstrated experience and skills enabling her/him to establish the vision, strategy and programs required to provide quality customer services/support and operational integrity and efficiency for all aspects of IT, including Networking, System Administration, Desktops, Mobile devices, and Help Desk services. In addition, the candidate will have experience with global data center management for co-location, managed services, and cloud services offerings.

As Sr. Director of Corporate IT & Operations you will be responsible to define the IT service strategy and organization goals to provide best practices in service engineering and operation, for business continuity and disaster recovery, and system performance across all aspects of the enterprise; from End User computing to the operational status of critical real time customer applications.  You will lead a team of managers and IT professionals in support of Server Engineering, End User computing, Network Design and Management, Help Desk, and Network Operations Center services.  You must develop a thorough understanding of the solutions (platforms, applications, and processes) in order to fully meet the technical requirements of the position. The successful candidate will be self-motivated, highly self-directed and capable of working without close supervision and in cooperation with other functional units, possess excellent communication and presentation skills to be effective both up and down the leadership chain.  

 In addition, you will have the following responsibilities:

  • Provide leadership and direction over a 24x7x365 global IT operation
  • Create, implement, and maintain business continuity and disaster recovery plans, solutions, and operations enterprise wide
  • Integrate and maintain operational compliance with enterprise security policies, standards, and procedures in lockstep with the CISO organization
  • Create, implement, and maintain a technology roadmap aligned to business unit and enterprise security goals and objectives in conjunction with the office of the CTO and business unit heads
  • Implement and manage processes and systems to proactively monitor the health and welfare of the company’s systems
  • Continuous improvement of operational procedures and customer experience by providing regular feedback (survey) on how to enhance, grow, and tune the operational process
  • Work with stakeholders (Business Units, CISO, Corporate) to define business and systems requirements for new technology implementations
  • Oversee negotiation and administration of vendor, and consultant IT contracts and service agreements
  • Analyze existing operations and make recommendations for the improvement and efficient growth of the network infrastructure and IT systems
  • Enhance and maintain IT management functions aligned with the ITIL framework
  • Conduct research and remain current with the latest technologies and solutions in support of engineering and procurement efforts
  • Develop business case justifications and cost/benefit analyses for IT spending and initiatives
  • Manage operations staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions
  • Collaborate with Engineering, Program Management, Systems Administration and third-party infrastructure and tool providers
  • Ensure environments (production, development, training, QA, etc.) are provided and managed in an efficient and cost-effective manner 
  • Communicate with the executive team, the business clients on status, experiences, lessons learned, and on-going needs
  • Lead incident management, and direct resolution of potentially complex customer troubles
  • Continually review performance metrics, identify weak areas, and develop plans to improve
  • Develop, enhance and execute documented procedures focusing on network monitoring and troubleshooting, and ensure the overall availability of the infrastructure and application Software
  • Train, mentor and coach staff and continue to build the overall team technical expertise.  Working with HR, provide technical training tracks for IT personnel.

 Required Qualifications:

  • BS or higher in Computer Science (CS), Computer Information Systems (CIS), Management Information Systems (MIS), or related field; exceptions can be made for the a qualified candidate with exceptional work experience)
  • Minimum of 10+ years of relevant working experience
  • Experience with compliance of local regulations and remote operations practices and oversight of local partners
  • Strong knowledge of IT service operations and management
  • Experience in all traditional infrastructure areas, including: data centers, network, telecom, helpdesk, planning and engineering, desktop, and disaster recovery planning and storage capacity
  • Experience verifying carrier grade, highly available systems’ performance for effectiveness, growth/scaling requirements, security, and compliance with regulatory mandates
  • Experience in global data center management, migrations, and operations
  • Strong track record for leading the integration of security requirements and best practices throughout the IT program
  • Knowledge of and experience with security frameworks (ISO 27001/2, COBIT, NIST CSF)
  • In depth experience with ITIL
  • CISA or CISSP certification desirable
  • Experience with Business Process Outsourcing
  • Strong telecommunications industry knowledge
  • Ability to translate business and regulatory requirements into operational processes
  • Ability to work within a data center, potentially lift and/or reach for equipment, move cables and stand for extended periods of time.
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Contract - Tier 2 Production Support Engineer

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Bridgewater, NJ Customer SupportJob ID 2469

Responsibilities:

This Tier 2 Production Support Engineer is a 6 month contract with the potential to go full time. The individual hired for this position will provide end user support of applications for all iconectiv products that are deployed in different geographic locations as well as in USA.  Strong Customer service, strong Technical skills and other soft skills are non-negotiable, while basic PC, laptop and network connectivity troubleshooting skills are a must. We are looking for a production support engineer who has hands on experience for supporting proprietary and critical business applications while providing outstanding customer service. This person must demonstrate very good technical skills, very good communication skills(both written and verbal)have self-initiative and self-direction in a fast paced, growth oriented company.  Key responsibilities includes
•Supports the restoration of the application and service operation as quickly as possible to minimize the impact to customer’s business operations.
•Responsible for all activities required to perform, monitor, and report on the incident remediation efforts.
•Can act as the Point of Contract (POC) for all Major Incident support and coordination. Responsible for the effective implementation of the Incident Management process and ensuring that incidents are managed and reported in accordance with the ITIL Incident Management process.
•Shall be the representative for the first stage of escalation for Incidents.
•Responsible for managing Tier 2 incident responses.
•Responsible for ensuring that all incidents are properly resolved and closed. Responsible for providing recommendations to the CBP Incident Manager for the continuous improvement of Incident Management Process.
•Support the following types of calls, questions, or tickets:
 oCustomer Service
 oApplication Troubleshooting
•Assimilate all provided training associated with the application, and processes/procedures 
•Gain a full understanding of internal processes and assist as needed.
•Participate in discussions & brainstorming, review sessions on architecture, design, and logic.
•Work closely with a great, close-knit team.

Requirements:
•B.E degree in Computer Science, Electronics or Electrical Engineering is preferred
•3 + years of customer service experience
•Excellent phone and verbal communication skills
•Application support experience is a Must
•Linux OS support experience is a Must
•Able to write SQL Queries and Shell or Python Scripting is a Must and is nonnegotiable.
•Superior MS Office Skills
•Strong business writing skills and the ability to author professional memos, reports, and correspondences
•Experience with reporting, metrics, SLA management, and quality assurance
•Strong organizational skills and the ability to build effective working relationships
•Excellent work ethics and customer focus
•Initiative, critical thinking and good follow through are key characteristics
•Any experience with Service Now or Jira  or similar ticketing system is a must
•ITIL certification is preferred

Additional Skills:
•Previous participation in a complete, ground-up product deployment
•Familiarity with Java Application Middleware; specifically Red Hat JBoss Enterprise Advanced Platform is a plus
•Understanding of Relational Database Management System concepts and writing SQL queries; especially in the Oracle Database product line is desired
•Familiarity with the following languages and technologies: Java, SQL, JSON, HTML, JavaScript, Web Services, XML, CSS, Python, Shell, Source Control and Configuration Management tools
•Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines.
•Willingness to work in a 24/7 environments in case the need arises
•Experience working with a diverse, global community is preferred
•Develop the ability to sense issues and activities and communicate/escalate effectively

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Contract Manager

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Bridgewater, NJ LegalJob ID 2400

Responsibilities:
The qualified candidate for this position would be expected to:
• Work with internal clients to understand business needs from sales and/or procurement perspectives.
• Draft, review, revise, and participate in negotiation of  both iconectiv standard form software/services sales agreements and/or vendor agreements  as well as agreements provided by customers and/or vendors, with terms ranging from routine to complex, for both US and international data services sales opportunities,  software and services sales opportunities, and vendor purchase agreements. 
• Provide risk assessment of contract terms and conditions and offer alternative approaches to mitigate risk, including drafting and negotiating alternative contractual language.
• Recognize when to escalate issues and engage attorneys for legal support.
 
Required Skills:
• B.S./B.A. or Advanced Degree.
• 8+ years of experience, preferably in support of telecommunications software and services businesses.
• Strong negotiation, analytical, and drafting skills.
• Excellent oral and written communication skills.
• Sound business judgment.
• High energy, self-starter with a “can-do” attitude, strong drive for results and a demonstrated passion for understanding and meeting multiple and simultaneous client objectives. 
• Ability to absorb new concepts rapidly and find creative solutions to challenging business models and/or problems.
• Demonstrated ability to work both independently, as well as with cross functional teams to meet time lines while delivering high quality results.

Additional Skills:
• Prior contract management and/or paralegal experience a plus.

Relocation Benefits: This position is not eligible for relocation assistance. 

 

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Associate DevOps Engineer

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Bridgewater, NJ IS EngineeringJob ID 2464

Responsibilities:

You will be a key contributor in the DevOps team, which is responsible for evaluating new technologies, and assisting other teams with the adoption of DevOps best practices and technologies.

As a DevOps Engineer, you will be responsible for the automation and hands-on management of the CI/CD pipelines and tools to support the Engineering team. This involves the following responsibilities:

  • Automating and supporting the building, testing, and deployment of applications
  • Hands-on management of CI/CD pipeline systems
  • Assist other teams in the adoption of new technologies
  • Contribute to knowledge transfer and learning sessions
  • Ensuring that best practices and company policies are followed

Required Qualifications:

  • College degree in Computer Science  or 2 years work experience
  • Experience with Docker containers and related tools
  • Experience with continuous integration and build tools such as Jenkins, Hudson, TeamCity, Bamboo
  • Proficiency in automation and devops related programming such as such as Python, Javascript, Ruby
  • Familiarity with the Java software development stack, including tools like Maven and Nexus.
  • Experience with orchestration tools such as Ansible, SaltStack, Chef, or Puppet
  • Experience in MySQL or other SQL. NoSQL a plus
  • Familiarity with version Control systems such as Git, Subversion
  • Ability to use or learn a wide variety of open source technologies and cloud services

Additional Skills:

  • Experience with container cluster management systems such as Kubernetes or Docker Swarm.
  • Monitoring infrastructure Riemann of monitoring
  • Experience with BlackDuck
  • Experience with the setup and management of clustered software systems, such as ElasticSearch,
  • AWS cloud experience, particularly infrastructure services (IaaS) including EC2, VPC, IAM
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Intern - Software Engineer

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Bridgewater, NJ Software DevelopmentJob ID 2458

Responsibilities:
Assist in architecting and building high availability, capacity and throughput systems. Be involved and learn from participating in core components from the ground up.

Required Qualifications:
• Pursuing a BS or MS Degree in Computer Science
• Familiar with programming language like Java, NodeJS, or C/C++
• Familiar with HTML/CSS and other web development languages like JavaScript, Angular and Bootstrap
•Ability to self-learn new technologies and incorporate them in the development
•Ability to work with teams and independently
•Some experience with MySQL or other relational DBs
•Working knowledge of Linux based systems

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